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The Phoenix Reviews

17 Yunnan (South) road, Shanghai, China

Reviews & Ratings Explained

86%

Rating
1413 Total Reviews
  • 87%Value For Money
  • 87%Security
  • 94%Location
  • 82%Staff
  • 80%Atmosphere
  • 87%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

If you're getting a single room, ask for a room on the 4th floor; rooms on the 2nd floor are not updated. Manager was nice and knowledgable. Location was perfect, 1 block to subway and easy walk to Peoples Square. Atop a restaurant with great pork and shrimp dumplings! Fresh towels daily, shampoo, and body wash. Loud hallway, but not an issue.


94%

Very nice hostel, with a human touch and ideally located (10 minute walk to the Shanghai Museum, concert hall, shopping district, ..). The staff was more than efficient and friendly. To boot, the restaurant served excellent food.

  • 9th Nov 2014
  • Novice Nomad
  • Anonymous
  • Belgium
  • Couple, 41+
  • (1 review)


94%

Bathroom and toilet's door are transparent. Not really comfortable.


91%

stayed in a private twin that was small but very modern and clean. The roof bar was very nice and the staff there very friendly and helpful. Location was good, close to peoples park and subway. Loads of restaurants very close by and convenience store next door. The whole place looks like it has just been revamped. The restaurant downstairs has tasty food but the staff were a bit rude. One night they ran out of a few dishes, including rice!


86%

Great hostel if you are looking for a very central and clean place with good facilities. We stayed in a Deluxe Double Bed Private Ensuite. The room was very nice & clean and felt more like a hotel than a hostel. Comfortable king size bed, tv, towels etc provided. Only negative point is the toilet & shower which are see-through, which can be kind of awkward. Location is awesome close to People Sqare and subway stop. Staff was friendly but not really interested in the guests.


89%

This is an excellent hostel. I stayed in the 8 bed dorm and it was great with comfy beds, full size lockers, power and reading lights at each bunk, a very nice bathroom and even stairs up to the top bunk instead of a ladder. The rooftop bar was also very nice but another common area besides the bar would be nice. As well a kettle in the dorm would make it even better.


66%

In general a decent place to stay. Location is excellent. My only gripe was that the staff were very impersonal. They weren't rude but they seemed to lack personality and were uninterested in us as guests. I've stayed in some hostels where I've been made to feel very welcome by the staff. Here I felt like they didn't really care about us and it was just a job for them. To be honest though, most hostels in Shanghai are like this.


71%

Definitwly not a bad place to stay but aurely there is space for improvement.


100%

This is my absolute favorite hostel in China! Their staff is so helpfull, friendly and over all nice. The roof top bar is one of my favorite places in shanghai.

  • 29th Oct 2014
  • Novice Nomad
  • Anonymous
  • Iceland
  • Female, 18-24
  • (1 review)


86%

Very comfortable hostel, almost hotel-like. We did not get the room we reserved for our first night but had to move after one night what I did not appreciate. Honor reservations or do not have any. Also, the toilets are in the same room as the bed and only separated by glass what I find a strange design. Bar was a little quite but we met some nice people. Great location and good value for money.


86%

We stayed in a private double room, a high quality room, the glass doored ensuite will not be to everyone's taste. Location is good, 2 minutes from the metro or you can walk to a lot of sights too. Staff helpful, we booked the acrobatics show which was incredible. Rooftop bar is nice with good coffee. Would recommend.


71%

The location of this Hostel is just perfect!! The staff is very friendly and can give you great discounts on Domestic flights. One thing is a bit weird with the toilets which are like a wall in the room. The doors are 100% transparant. This means that if you want to empty yourself, your roommates can enjoy themselves with all their 5 senses. For the rest I can recommend this place.


100%

The location is awesome, if you want to you can explore all the major sights by foot. The staff is always friendly and helpfull and the interior is really nice. Only at night it can get really noisy from the street, but I guess thats a problem all over Shanghai. If you got your Oropax it shouldn't be a worry


89%

I stayed only one night but loved it. The bar on the roof is really nice :) If you arrive at the airport take the metro to get there. It is easy and so much cheaper than taxi (costs 20-30 times more).

  • 17th Oct 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


100%

This place is very clean and has a great location!


91%

Nice location. Very close to the food street and the metro station. The mixed dorm is clean, wide and comfortable. Highly recommended.


89%

Perfect location. Nice and spacious double room. Clean place. Recommended.


83%

Had an issue with payment, which was solved. Had an issue with bugs, which was remedied. Great location and nice rooftop bar.


91%

The hostel was very clean which is very important. The shower room was also great. Being given mini shampoos and towels everyday was a nice touch. The only problem was that when leaving the air-con on over night there was a noise coming from it which meant that you would have to turn it off to get back to sleep


91%

Every dorm had it's own bathroom and was extremely clean. The rooftop bar would be a good place to hang out with a group and meet people (unfortunately empty when I stayed here). The staff is super nice and helped me book a train ticket.


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