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The Phoenix Reviews

17 Yunnan (South) road, Shanghai, China

Reviews & Ratings Explained


1446 Total Reviews
  • 86%Value For Money
  • 87%Security
  • 93%Location
  • 83%Staff
  • 78%Atmosphere
  • 86%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The internet in the hostel went down about every 20 minutes. The staff had no idea how to fix it and I probably had to make 20+ calls to the front desk over the course of a few days each time the internet crashed. They don't seem interested in actually helping you fix the problem.

  • 17th Aug 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


Phoenix just renew the locals it's look like a 5 start hotel ... I suggest u do a cooking course to teach us the secret of Chinese cuisine... Alex


The hostel is very close to the subway which can connect you to most areas around Shanghai. Also many authentic cheap Chinese resturants close by to eat at. Friendly staff. Twin en-suite room seemed new (newly renovated) and great value for money. Slight smell from bathroom drain but otherwise great room! Rooftop bar also good value and nice place to relax. Overall, very happy. Would definately stay here again.


Excellent location close to two major subway lines and great instructions of how to reach the hostels from both. Rooms were very comfortable with wonderful big beds! Staff were very helpful and spoke good enough English to communicate. The bar upstairs served both breakfast and helped with things like posting postcards with the downstairs restaurant serving a range of reasonably priced foods with an english picture menu - very convenient. Overall, a wonderful stay!


Great hostel in great location, with lots of food nearby and two subway lines in walking distance. My dorm room had been renovated recently and was absolutely spotless. Everyone gets a key card. The wifi worked as well as wifi works in China. The breakfast sandwiches were pretty good. My only complaint is that there's no large air conditioned common space, so you just have to hang out in your room, until it cools off enough to enjoy the rooftop bar.


Construction at Pheonix is done and the place is very clean (no cockroaches). It's located right next to Dashije train station and a 20min walk to the bund ferry entrance (just taxi or mtr it). The street it's on is lively and has great street food. Weekends are a bit loud. Staff speaks English well.


We were 4 friends (female and male), imagine our surprise when the 2 rooms we had booked had see-through toilet walls.. We had to send one out in the hall every time the other needed to go on the toilet. The restaurant downstairs is good, the staff is helpful (the guy checked like 87618 different shows for us to find one that was available), and the bar tender is sociable. The dorms were ok and the private rooms was hotel standard (a huge negative to the bathrooms!) and they looked brand new!


Located right next to Dashije train station, but not really walking distance from the main area of the Bund (like the Star Ferry starting point). It is located in a lively street with delicious street food/restaurants. This place is no longer under construction and is now clean (no cockroaches). Stayed 3 nights in a dorm on 3rd floor which was a bit loud during weekend. Staff speaks GREAT english, but conveniently forget to return my key deposit. Definitely recommend it.


Clean rooms, helpful staff, good food in hostel-restaurant and a really cool rooftop-bar :-)

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