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The Secret Garden Quito Reviews

Calle Antepara E4-60 y Los Rios, Sector San Blas, Quito, Ecuador

Reviews & Ratings Explained

84%

Rating
1154 Total Reviews
  • 82%Value For Money
  • 80%Security
  • 88%Location
  • 86%Staff
  • 91%Atmosphere
  • 84%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

Stayed at the Secret Garden for a few nights. We had a double room which was downstairs. The problem was that it is right next to the gate where everyone walks in and out. So it was super loud at night.


97%

Loved the music you guys were playing every night on the terrace. You should really consider creating a playlist on spotify so people can follow you :)

  • 4th Jan 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 25-30
  • (1 review)


97%

The view from the bar is what makes this hostel special and worth staying at. Other good points are the comfy beds, lights at bed spaces, good breakfast (costs extra) great English speaking reception staff and great travel agents. Bad parts were the cleaner noisily coming in at 7.59 am, the night guard coming into the dorms without knocking and no explanation why and the disorganised breakfast service ( we constantly had to go and ask for missing items, including cutlery)


80%

This is a fun hostel with outstanding views from the rooftop terrace/ restaurants. Breakfast and dinner is offered at reasonable prices with coffee and tea free all day. Best showers are on the 2 nd floor. The staff is lively and helpful. There are a lot of stairs, so if this is a problem for you, this is not the place for you. For me, the hike to the terrace was worth it. Loved the Secret Garden. Great location for viewing the historic center.

  • 3rd Jan 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 41+
  • (1 review)


89%

Nice room with two single beds and in room toilet. Only had to share the shower. Good value for the money. Room is a bit noisy sec to proximity to stairway and echo in the hallway but no complaints. Still worth it!


94%

Nice hostel with a pretty cool roof top terrace and comfortable beds!

  • 30th Dec 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)


89%

Really nice place in a good location and an awesome view from the terrace. Good breakfast (USD2.50) and they also serves a tasty dinner every night (USD4-5). There could be a few more toilets but plenty of showers.


77%

Nice hostel, although the stairs to get anywhere do get annoying! Unbelievable view from the roof top bar/restaurant. I would suggest the small Italian turning left out of the hostel and about 20m down the hill. Very quite hostel.


83%

You've got safetyboxes but still my passport was stolen. But its a really nice hostel with a good athmosphere! It is really easy to meet people.

  • 21st Dec 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (1 review)


94%

Awesome place to meet people! Amazing view of the city and friendly travel agents downstsirs, ended up staying for another two nights! :)

  • 5th Dec 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


83%

This is a nice hostel and attracts many travellers so is good to meet people, but one thing which isn't made clear is that all common areas are closed at 11pm. There is nowhere to socialise in the hostel after this time and everyone is either told to go out or go to their rooms.


77%

10:30 check out is too early and time restrictions for the usage of the terrace are (even during the weekend) too strict

Owner Comment (Hide)
Checkout time is 10.30am, but guests are welcome to leave bags in our free baggage storage, and hang around all day if they wish. Guests who have checked out can stil enjoy the free high speed wifi and free tea & freshly brewed coffee. We'll even lend you a towel if you wish to take a shower later in the day eg before catching a night bus/flight. Our terrace restaurant/bar closes at 11pm - there are usually a lot of guests sleeping after this time who appreciate the place being nice and quiet.

71%

The first two nights we had a double room in the basement. This room was really cold, dark and humid (the towels didnt dry and it smelled funny). So we changed into a dorm one floor above for half the price and this one was much better! It had six nice beds, a window, was close to the showers and was warmer at night.


94%

Great hostel that really took care of its travellers. The rooftop terrace is beautiful, and the hostel really went out of its way to make sure everyone felt welcome (including free maps, allowing you to use the wifi/lounge area even after you've checked out and offering great tour advice). As a first time solo traveller, I really appreciated the staff going out of their way to pair me up with fellow travellers who had made similar travel plans for the next day, which helped us save money!!

  • 25th Nov 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


89%

The roof terrace is amazing. You have the perfect view of the city. Breakfast must be bought at additional cost but is available, same for dinner. It's a very big hostel.


77%

The rooftop terrace offers great meals and the perfect setting for meeting other travelers, as well as a spectacular view of Quito. The dorms are spacious and comfy but only a couple beds offer big lockers for locking a full backpack - all of the other lockers are small and flimsy.


83%

Great views and helpful staff. I think security could be better as you could wander in off the street without anyone stopping you or needing to prove that you were a guest. The bathroom on the 4th floor is not particularly private but could be easily improved with walls that reached the ceiling. A good option if you are in Quito as you are close to all the main attractions.


54%

reception is at level 5 up tight winding stairs, may as well climb Cotopaxi, illogical. showers are not hot and terrible pressure. no real good lockers, had numerous people coming and going from our room to charge there phones because power was off in theirs and ddint get fixed over the 3 days we were there. hence security wasn't great. maroon5 and Bruno mars repeat during the day. wtf! manager must wear a red nose/crazy wig/white face the place is a circus. very nice view from the balcony.

Owner Comment (Hide)
Most guests love our reception on our spectacular rooftop terrace, conveniently located next to our restaurant, bar, free tea/coffee, common area etc - we have no plans to change this. We employ a full time maintenance man - any fault, including electrics, is always fixed within a few hours. People do not come to The Secret Garden to steal. The security level of our lockers has never been a problem. Again, we will not be changing anything, but thanks for the suggestions.

69%

Overall a good hostel however we were never given a key to lock our room so security didn't feel great. The cleaner came in and cleaned our bathroom about 5 times a day. She would come in early in the morning and throughout which was v annoying being woken up and felt incredibly invasive. Excellent rooftop bar and views though!

Owner Comment (Hide)
All private rooms have keys for the door and a lockbox concreted into the wall. All dorms have at least one locker per bed. The Secret Garden is a very busy, popular hostel and we do have a number of staff responsible for inspecting and cleaning all parts of the hostel. Some bathrooms are cleaned 5 times a day, and some even more often, but no cleaners ever enter dorms between 8pm and 8am. We can only apologise if you found our cleaners disruptive.

86%

A good place to start your trip in Ecuador... you meet a lot of like-minded travelers en the facilities are good. There is a really good restaurant in the hostel! The only negative point is the noice in the evening and at night of people comming back from bars....


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