The Secret Garden Quito Reviews
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The only good thing about this place is the view from the rooftop bar. The "reception" is the bar itself and very chaotic, especially at night. The staff is too busy (or: Too lazy) to take proper care of the guests. I noticed there was never enough tea/milk/coffee (which was basically only dark hot water). Very small choice for breakfast and too expensive. A cleaner walked into our dorm at 8 in the morning and was quite loud so we were forced to get up. Would not stay here again.
The view from the terrace makes the stay worth it. Other bonuses are the in house travel agency, meal service and filtered water dispenser. Some rooms are loud, but nothing ear plugs can't solve. Excellent location for walking around old town, or a slightly longer walk through the parks to mariscal.
The Secret Garden Hostel is worthy of its title as the best in Ecuador for 2014. I'm a 77-year-old, vigorous, around-the-world hosteler and I found a wide range of ages here, seniors, backpackers & young families. This colorful environment is stacked into a five story building, with Reception/Dining/Patio space on the top floor where the view is stunning. However, there are a BUNCH of steep stairs to climb always and the hill outside is very steep too. Don't come if you have physical problems.
Reception should probably be on the ground floor!
Nice place to stay with a beautiful view. Breakfast and dinner delicious. A bit noisy sometimes because there is a 24h check in (people arrive in your dorm in the middle of the night).
Everything about Secret Garden Quito was fabulous! We had a great stay there and really enjoyed the hostel. I would absolutely recommend staying there to anyone!
Comfortable beds. Good Cheap breakfast and dinner options. Wi-fi only in common areas. Travel desk which were helpful. I took the transfer from the airport and was collected by really nice lady who was waiting for me in arrivals.
Depending on the room you get and what you're looking for, this place can be good or awful. First time I stayed, I had a quiet room and found the hostel to be quite social and accommodating. Second time, I got a room right by the entrance with no windows and got woken up every hour of the night. After several days of hiking I was just wanting to chill this time, and they don't really cater to that in the evenings: loud music, crowded, busy. Not sure how this was rated the best hostel in Ecuador.
No security, the staff do very little to help the guests, the location is ok but you can find better, we shared a bathroom with 11 other people and it was never cleaned for our whole 3 nights stay (same toothpaste marks on the basin) cold showers for all 6 showers I had!
The place itself and staff are amazing. The downside are probably the price of the extras like breakfast, dinner and drinks. There is no possibility to bring your own food and drink or use the kitchen, which is not great for budget travellers. Also room prices are quite high compared to other hostels of the area of which I can not judge the facilities, though. I still had a great time here and if my budget allows, would definitely come back some day!
that view! great location and an amazing place to kick back at night looking over the city.
It's so loud ... The wooden planks and people entering there at night with the help of the security guard are a big minus to the hostel which offers a solid performance beyond that. Prices and staff assistance are reasonable.
Located up on the hill in the south side of Quito, this hostel gives you great views of the city from the rooftop terrace bar. It's a trek to get up their 5 floors to use the wifi every time you want to connect, but the atmosphere on the top is really great. They also offer a daily breakfast and dinner which you can sign up for, and there is a travel agency on the first floor that organizes a number of the day trips for the hostel. It's truly special.
In a big, confusing, awesome building in a great location this place has a roof terrace with a million dollar view. Staff are helpful and friendly and serve up the best hostel breakfast I've seen in ages. They also help with tours and there's usually something fun happening every night.
A lot of miscommunication and troubles. I had many email confirmations that a car would be at the airport to pick us up and there wasn't. A guy with the hostel was there for another group so he called for backup, which was a broken down taxi. Then they didn't have the rooms I had booked available. The following day they moved part of our group and charged us the price of the cheaper room. I still wasn't happy about any of it. I stayed here before and haven't had problems so this was a first.
The hostel should tell people to bring locks because they don't supply them.
I booked a room for 5 people. We were intitally split up but once I complained about the situation, the staff were helpful to get all 5 of us into one room. The free tea, coffee, and water was a giant plus. The only downside to this hostel is the noise leve. Pack earplugs!
Since reception is at the upper for there are no one to see who comes and goes. But there were lockers in the room. The shower barely had any water coming out if you wanted hot water.