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The Secret Garden Quito Reviews

Calle Antepara E4-60 y Los Rios, Sector San Blas, Quito, Ecuador

Reviews & Ratings Explained


1334 Total Reviews
  • 80%Value For Money
  • 81%Security
  • 87%Location
  • 84%Staff
  • 92%Atmosphere
  • 84%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Had a great time at secret garden and met some really cool people. The terrace is great! The staff however wasn't so great. Upon arriving it took me forever to even find the reception and once I did the guy showed me to my room and left without explaining where the bathrooms where, how anything worked, what time checkout was. I had to ask the others in my room and they said they dealt with the same thing when they got there. Besides that I really enjoyed the hostel.


A great place to base yourself in Quito. Great location. Fabulous roof terrace bar with views over the city. There's good value dinner prepared each evening so you don't have to venture out alone. Very friendly and sociable. Thanks so much. I'll be back tomorrow the night before I fly home. I know it'll be a great end to my trip :)

  • 26th Jun 2015
  • Novice Nomad
  • Anonymous
  • England
  • All Female Group, 41+
  • (1 review)


Great set up - amazing staff, excellent security on bag and valuables storage and great happy hour and food offers! We've used this as our base for most of Ecuador. Love coming back here to this rooftop. 6 dorm room is very spacious.


the food was great. fab view from the balcony.


Really bad security - Im convinced that I was robbed by a staff member who watched me open my locker, noted the combination and stole my cash when I was gone for the day. The owner didn't do anything about it and won't return my multiple emails. Anyone can walk through the front door and into the hostel rooms too. Otherwise the hostel is a great place to meet other travellers - if you don't get robbed. Hopefully I will hear back from management soon


Convenient place to stay and meet people. Staff aren't super friendly. Stay on any floor below the top as it gets noisy up there. People that clean there make a lot of noise in the mornings


I loved the vibe here from all the backpackers that stay here but unfortunately this hostel has a member of staff with a serious attitude problem. He seems to actively try to not help you and make life difficult for you over simple requests like atm location, taxis and rebooking. I met several other travellers who had encountered the same experience. All the other staff members were great though. The showers should be better for the price you pay. Food is ok


I enjoyed my stay at Secret Garden Hostel


The hostel is an old colonial house in the San Blas neighborhood. Despite of being in a sketchy area, the atmosphere inside the hostel is amazing. The highlight is the bar/rest with an fantastic view of part of Quito and its mountains. Great atmosphere and things to do around. The staff is awesome as most of them are also travelers that stay for longer time and get to work in the hostel. Dorms are ok, although lots of noise due to the old wooden floor/ceiling and every step makes a sound.


Very loud . Breckfast expensive and no prices written up so only find out how expensive it is when checking out. Not very clean, dirty towels always in the bathrooms/showers. Cold shower a few times. Charged more for taxi than the travel agency downstairs. Staff seemed disorganised. Location was good lovely bakery down the road. Lovely views.


Very sociable hostel with a good mix of people, I wouldn´t call it a party hostel as the place pretty much shuts down at 11pm. The terrace has excellent views of quito and offers good food and drink at extra costs. There is some serious concerns regarding the building´s security as it appeared pretty much open to all, I would recommend bringing a pad lock. Some of the room organisation seemed a bit strange and. However, overall I would recommend staying in this very friendly hostel.


Hostel was ok. Overnight reception guy is a little rude, and some of the beds are really creaky and uncomfortable. Also they may be the shortest bunk beds I've ever seen. I appreciate what they're trying to do by shutting off the wifi in the common area at night, but everyone usually just leaves for their room after. The stairs are also incredibly narrow and tough to navigate with a backpack, especially with reception up 4 flights.


Overall very positive experience. Staff was friendly and helpful, breakfast and drinks were delicious, great rooftop view, and I appreciated the free drinking water. Noise was not an issue, as the place was quiet after 11 PM. Would definitely stay here again.


Staff not very helpful. Left us waiting to be served on several occasions.


Really great- and the Cotopaxi one is incredible, but very expensive...


Fantastic roof top communal area which is packed when everyone eats together. (They have no kitchen) only stayed 1 night however long term without kitchen isn't ideal. Drinks are good, rooms are spacious, tour desk helpful. Will return and happy to recommend.


Only stayed one night but enjoyed the chill atmosphere and the roof top patio with hot drinks available. Breakfast and dinner good value for money. Shower was not hot but oh well.


Fun place that encourage swapping stories. It was perfect for what we wanted and easy to get to centro historico. Food was good, comforting and affordable.

  • 7th Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 41+
  • (1 review)


The good:Secret Garden has a restaurant and bar with an amazing view of the city. CarpeDM tours is very professional. The bad:We were placed in a windowless, small room. We asked to be moved but when we returned from a day tour we were shown the same room to move back into! The showers were cold and the hostel was NOISY- we were awoken at 5:15am by a staff member talking loudly on the phone both mornings. The staff tried to charge us two different rates for the same room at checkout.

  • 6th Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 31-40
  • (1 review)


Good wifi, helpful having travel agency in building. Great views. Excellent breakfast!

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