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The W14 Hotel & Bar Reviews

16-22 Gunterstone Road, West Kensington, London, England

Reviews & Ratings Explained


230 Total Reviews
  • 94%Value For Money
  • 86%Security
  • 89%Location
  • 89%Staff
  • 86%Atmosphere
  • 100%Cleanliness
  • 91%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Arrived to hotel to find booking was cancelled, receptionist was very rude to us, did not explain properly why booking was cancelled, had no other rooms for us that night, difficult to find hotel, many shopkeepers close-by did not know where hotel was, would not recommend this hotel to anyone.


Better and more extensive toilet and bathroom faciliites needed

  • 25th May 2013
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


Very nice hostel, good breakfast, the room was clean. No hot water in one of the shower, not convenient at all to take a cold shower. Other than that everything was fine. A good value for your money.


This hostel is great if you are looking for quite and cheap accomm in London with easy access to Heathrow and town via the Piccadilly Line. They have a reasonable free breakfast, I didn't use the kitchen during my stay. The rooms were clean and there were several families staying there which made for a quite hostel which is what I was after this time. I would stay there again.


Not very clean Shower without hot water


the Indian guy at the reception never smiled always angry


The location was great other than that, me and my friend comtemplated leaving the hostel early. The room and showers where not fully clean but the biggest issue of all was how the hostest treated individuals. the individual that i shared the hostel was involved in verbal dispute with the host that displayed a high level of unprofessionalism. With all that being said i would never, return to that hostel again. Sorry i am just being honest.

  • 28th Feb 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


Good: - clean and good beds - sink in the room - good breakfeast bad: - I booked that hostel because hostelworld said it would have a parking space. But you have to pay for the space £ 2,40 per hour. - The staff was not very helpful to find a better parking space. - The TV in the room was broken. - The showers were dirty and had only cold water. - Originally we wanted to cook at least one meal, but the kitchen and all the tools were also dirty and ugly.


1.On the 2nd floor, there was no hot water in both showers. The 3rd floor showers were functioning, but for 1 day, one was out of order. The shower was also not very clean. 2.Although there was a kitchen available for guests, the place was very shabby on the whole. Everything looked old, dirty, and the space was cramped. 3. Extremely squeaky beds. 4. Stairwell was narrow. The whole interior could use a paint job. Should not be called a hotel at all! Only good thing : lounge & heating


One of the guys at the reception was very unfriendly, arrogant and moody, but the breakfast team was nice and diligent providing enough food and cleanliness in the breakfast room. The breakfast was okay. I stayed in a six-bed room which was so small that not more than two persons could be in the room in the same time. The mattresses are old and thus saggy and the bunk beds desperately need to get repaired or replaced!!! The ceiling in one of the showers was fully covered with mould!


Nice place, but shower is always cold, they really should do something with it...


Very pleased with our accomodation . Breakfast was excellent. Only bad point was the lack of hot water in the shower.

  • 16th Jan 2013
  • Novice Nomad
  • Anonymous
  • Ireland
  • All Female Group, 18-24
  • (1 review)


There was no hot water in shower and temperature in shower room was freezing, so imagine cold shower in cold room in December! It's far away from everything except the underground which is 4 min walk from hostel! Check out is at 10:00 pm not 10:30! Room was clean and beds very comfortable! Not so much privacy in room so I wanna recommend to management invest in curtains for more privacy and heating in rooms and showers! Breakfast is standard toast, bread, drinks, milk, cornflakes!


Rooms were terrible! Mattress very poor and basically one of the worst hostels I have stayed. Showers often didn't have hot water which in a British winter isn't acceptable. Kitchen facilities none existent. A fridge and a stove and that's it, does not class as a kitchen. One plate a knife and a spoon. Terrible! Would not recommend this place ever!


Definitely I’ll return to this hostel. We stayed in a basic twin private room, the room was small but enough to our stuff and save it properly. It even included a kettle, tea and cups. The size of the bed was good, note that I’m 1.80m. I’m quite pleased with the cleanliness. The location is OK, 30 min from the main attractions. It’s in the zone 2 of the underground, and just 5min away from the station. They really gave me value for money.


It's fine for the money and the location is good but the showers on our floor did'nt work the entire week we stayed there. The women staff were really nice but the men were boorish! There were no utensils in the guest kitchen and some perv dressed only in a towel was permanently hanging around the kitchen! Average overall.


Showers were poor, very small, little water, and cold!


-unfriendly staff (never said hello, often rude, etc.) -Not very safe -Not clean AT ALL (especially showers and bathroom), hostel does not have a clean smell -Too expensive for size of rooms -beds are VERY old and uncomfortable -always loud and very noisy, at all times of the morning. heard the staff yelling as early as 5 am every morning and it was quite annoying -hotel charges for EVERYTHING -good breakfast -will probably never recommend the hotel unless they are looking for a great location.


위치는 주택가이고 좋은 동네인 얼스코트 근처라 안전하고 깨끗해서 좋았어요 하지만 스탭이 불친절하고 온수도 잘 안나오고 화장실이 너무 더럽더군요 공기랑 침실 매트는 말할것도 없고 많이 더러웠어요 전 다음날 이지버스때문에 이곳에 예약했는게 그런거 아니면 비추입니다

  • 19th Dec 2012
  • Novice Nomad
  • Anonymous
  • South Korea
  • (1 review)


I recommend to staff to treat customers like customers, not aliens.

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