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The White Rabbit Reviews

#40A St. 294, BKK1, Phnom Penh, Cambodia

Reviews & Ratings Explained

81%

Rating
161 Total Reviews
  • 85%Value For Money
  • 82%Security
  • 80%Location
  • 82%Staff
  • 83%Atmosphere
  • 77%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

Great hostel for its facilities. I loved the relax and laid back common room with games, TV and books for the rainy days. The food in the hostel is expensive but seems very good, never tried it. It's very easy although to go buy some food in the streets, way cheaper :)


100%

Great old school style hostel.


51%

I booked and payed for an Air condition room. But there was no ac inside. The ac was in another room. They Said we can leave the door Open. It was just hot in the room and just 4 Fan!!! For 4 People!

Owner Comment (Hide)
Sorry you had an issue with the room. We have changed the layout to improve the air conditioning and also adjusted the price for the 4 bed dorm adjacent to reflect that it is a fan room only. We apologize for any confusion on our part. Regards, The White Rabbit

51%

Room smelled strongly of mold, the bathroom sink was leaking, the whole hostel is quite run-down and dated, the food from the restaurant was bad and the staff generally seemed bothered by our requests. I did, however, enjoy the lounge room and movie selection.

Owner Comment (Hide)
Thank you for taking the time to give us some feedback. We have looked into your issues and made many repairs. Running a hostel can be challenging when it come to keeping up with maintenance, but the management is continuing to improve the situation and address issues as soon as they are discovered. We will continue to work with our staff to improve.

86%

Its a good one. Good food and staff. If you go there you have to try the coconut smoothie.

Owner Comment (Hide)
Thank you for the kind comments! Yes, we take our smoothies very serious here at The White Rabbit. We have many different flavors, but people seem to love the coconut. Cheers, The White Rabbit

86%

It's not very clean, but the staff is very friendly and helpful. Worth the money. I would visit it again. Thank you very much!

Owner Comment (Hide)
Thank you for taking the time to leave a response. We clean every day, and the communal bathrooms are cleaned twice every day. The bathrooms do have white tile so one set of dirty feet can cause some issues. We hope people staying in the dorms understand that they are sharing a bathroom with several other people and act accordingly. In the meantime the management will talk to the cleaning staff and see if there is any area we can improve upon. Cheers, The White Rabbit

97%

Great stay!!! I really enjoyed staying at this hostel! The staff were great and the location is perfect. Convenient, yet not the tourist hotspot, so that you get to experience some of the real atmosphere in Phnom Penh. I would definitely recommend it to other travellers! Stefania

Owner Comment (Hide)
Thanks for the kind comments Stefania! We enjoyed having you and hope to see you again soon. Safe travels!

74%

Great beds, but a bit far from town.

Owner Comment (Hide)
Thank you for your comments. I think it is important for people to know that we are not located in the regular tourist trap area of Riverside. We have a more local vibe but in the fantastic neighborhood know as BKK1 which is home to a lot of great food, bars, and shops. It is located about 1 Km from Central Market, Riverside, and Russian Market. And we are only a 10 minute walk from the S21 Genocide Museum.

66%

For us, this hostel was a bit too 'backpackers', the reception/bar area is constantly filled with large groups of young travellers smoking and drinking and for us (newly married couple in their early 30s) it is not quite what we were looking for. The communal area of the TV room however was a nice spot to chill out in especillay with the resident cat Jerry. The room was ok but felt a little unclean.

Owner Comment (Hide)
Hello, Thank you for you feedback. We understand that our hostel isn't for everybody, but we do not think we are a party hostel. I do understand that it can get quite busy sometimes and some people might be annoyed with that. The management will also take your comments about the cleanliness and address this issue with our staff. Cheers, The White Rabbit

91%

Thank you so much for helping to return my tablet to me. I really appreciate you're staffs honesty.


80%

The cast of the cruise was great. The people really help you. with travel to local plcaes. to travel to other places as well.Asia has alot of tight places. The white rabbit is nice and hidden.still near were you can get to shop and see the sights. If you stay there you'll enjoy cambodia much more.Michael U.S.A


74%

Good: friendly staff. Close to S21 prison museum. Clean enough. Bad: bar/tv room closed early. Directions failed to tell us there were two places on the road with the same number/address. Nothing going on in the surrounding area. Generally pretty good hostel, only the location lets it down.




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