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Tiger Paw Hostel Reviews

Car. 36 No. 10-49, Medellin, Colombia

Reviews & Ratings Explained

77%

Rating
485 Total Reviews
  • 74%Value For Money
  • 84%Security
  • 93%Location
  • 76%Staff
  • 74%Atmosphere
  • 69%Cleanliness
  • 69%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

Great location and friendly staff! Bathrooms are not clean and rooms are a bit cramped.

  • 28th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Best Regards: Lucille regret not having met your expectations during your stay at our hostel. And the staff appreciate your comment, for the next opportunity we hope to offer a better service. We are currently strengthening cleaning the bathrooms, especially where we have more dates occupation. With relation to the rooms, dormitories are relatively spacious because the standard of dormitories is regularly 6-12 persons per bedroom. However we also have private rooms with shared or private bath

54%

The rooms smell terribly of damp

Owner Comment (Hide)
Regards Tess: We are aware of this problem, we are currently working with the our real estate to resolve this situation. As a visitor to other cities, we always hope that the place where we stay have prioritized the comfort and health of the guests, for this reason understand and accept in good shape your comment. Regards

66%

We paid for a deluxe 6 bed dorm but were not impressed. The room absolutely stank of damp and was not very nice to be in. We were only there for one night so didn't bother moving but definitely would have if we had been there for longer. Good location but there are plenty of places to stay nearby. We wouldn't stay again.

Owner Comment (Hide)
Hello Sophiya: We apologize if your stay was not pleasant for you. With relation to moisture, the hostel is aware of this problem that has much to do with the property as such and are in process of correcting it. At any time we are open to suggestions from our guests if it allows, they may have a better stay. We work every day to improve the points that our guests have considered critical.. At any time we are open to suggestions from our guests if it allows, they may have a better.

66%

Overall I thought the hostel was average and not really worth the price that they charge. For less money you could probably find a better hostel. Pros; Hot showers Small and social so easy to meet people Safe area Cons; No electricity outlets in dorm Kitchen is a joke and has basically nothing. (Still worth using for very basic meals) No maps or towels as stated on hostel world Staff don't give a lot of helpful info

  • 7th Feb 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hello Josh: we apologize for your bad experience. Now was corrected the problem of the showers, too we adapt a new entertainment area on the second floor. Each friday have free latin dance and Spanish classes for only 5,000 cop per person. The kitchen area is probably not the biggest but has been made to improve it a little more. The maps are sometimes scarce, because we ordered at City Hall and is a bit long at times, but are easy to apply at any subway station.Towels always give return deposit

80%

decent hostel. staff could be friendlier, but my only real complaint is that the dorm smelled extremely moldy/musty

Owner Comment (Hide)
Hello Celia: We apologize if your stay with us was not the best. We are very aware the suggestions of our guests; actually have new people working in reception and also those carrying more time with us are working strong customer service and of course we are doing our best efforts to correct the moisture problem as soon as we can. At any time if one day you decide to return, you can approach the reception and tell us if anything was not your total satisfaction.

86%

I can not say enough good things about Annie at the front desk. We had an issue with a lost passport and she was incredibly helpful in coordinating with us to ensure it's safe return. Along with that she was very helpful in giving us information on Medellin with good suggestions on tours and places around the city to check out.

  • 2nd Feb 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 31-40
  • (1 review)

Owner Comment (Hide)
We are very happy, all the help we could give you as guest and is very satisfying for us, when we can be of great use to you. We hope that in the near future they can come visit again. We send many greetings.

83%

Really close to parque lleras and parque poblado and for that the best hostel when you want to party. Staff is really friendly and speaks english.

Owner Comment (Hide)
Thaks for your kind review and we our happy to hear your enjoyed your time at the hostel. All the best on your future travels - Tiger Paw

66%

The hostel is quite far from the metro the instructions given aren't very clear on how to get there. Otherwise a nice area. Staff can be a little rude and unhelpful, there was a bit of an issue/misunderstanding with my booking. My room was above the bar so it was loud at night I think all the rooms would be like that.

Owner Comment (Hide)
Sorry to hear about your experience here at the hostel. We are a 15min walk to the metro plus there is a bus that drops you right off next to the hostel. We speak English as a 2nd language here and since we are in Colombia, we speak Spanish at work, however we can communicate in English if the guests can understand that our English is not perfect and may need to ask questions again to better understand. Not all rooms are close to the bar plus the music is off at night. Happy Travels - Tiger Paw

66%

After visiting the homepage and booking the hostel i was very disappointed. The bed was completely saggy, the showers were between cold and warm but far away from hot. one of the hostel ladies was very unfriendly and always bugged. The kitchen was very unclean and sticky. I have been to so many hostels but this was one of the worst. For two days it was bearable. Ahhh, also the Internet didnt work well.

  • 10th Jan 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Sorry to hear about your experience with us. We make sure the guest feel welcomed and comfortable here. If guest are not happy with their room, they are welcomed to change of course. We do clean the kitchen on a daily basis however it is the responsibility of the guests to clean up after themselves as alomost all hostels follow this rule. Our showers work great with plenty of hot water and also we have a great wifi for the internet. Hope your travels are well in the future - Tiger Paw

89%

Staff really friendly and very helpful. Perfect location and comfy beds! We felt really welcome and safe.

Owner Comment (Hide)
Hello Philippa Bull, Thank you for your stay with us! We are glad to hear you enjoyed your time here and liked the location. We wish you all the best on your future travels - Tiger Paw Hostel

86%

Most of the staff are fantastic, friendly and helpful. Especially Julian the bar tender, makes awesome cocktails and a really cool guy. It's a smaller hostel which makes it really easy to meet people when travelling alone. Met so many cool people there. Fantastic location in the middle of Poblado. Great breakfast options. Was a far better experience than happy Buddha!

Owner Comment (Hide)
Thanks for your review here and we glad to hear you enjoyed your time here at the hostel. We try to make everyones experience the best as possible. All the best on your future travels - Tiger Paw

83%

Great atmosphere, we've really enjoyed our stay here!

Owner Comment (Hide)
Glad to heat you enjoyed the atomosphere here. We want to make everyones experience a good one. Happy Travels - Tiger Paw

100%

I had the best stay here over new years, staff are unreal so friendly and helpful they made my stay even better, such a cool place to stay, will be back for sure. Nic xx

  • 30th Dec 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hey! Thanks for your kind words and we are glad to hear you had an amazing time in the hostel. Have fun in your future travels - Tiger Paw

91%

Staff was very helpful. Location is great. Bar is nice. Only big complaints are that the dorm smelled like mildew and the bathrooms have a lot of mold on the ceiling.

Owner Comment (Hide)
Thanks for your stay with us. Since then, the mold has been taken care of and the rooms have proper ventalation now. We wish you all the best on your future travels - Tiger Paw

91%

Lovely clean hostel, spacious room, friendly staff, nice bar. Nothing organised for Xmas was a little disappointing. Could do with more staff, often 1 working on their own seemed under pressure.

  • 23rd Dec 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for your review and your stay with us. Since then, we organise more events during the week ans espically on holidays now. Plus during the happy hour and weekends we have a bartender to assist the receptionist during the peak hours. Happy travels - Tiger Paw

63%

The main issue I have with this hostel is the manager. She is very friendly if your a group of guys that she can flirt with. However if your a girl on her own and dare to speak to thus group she becomes extremely unpleasant - this happened to me twice. The rules are also different depending on who you are i.e. who can drink alcohol not brought at the bar and who cannot. This is why I gave the atmosphere and staff lower scores then I would have if she wasn't there. Kitchen isn't the best.

Owner Comment (Hide)
Sorry to hear about your experience here. Our number one goal for the staff here is to treat the guests well and make them feel comfortable here. When a guests becomes rude and demands things in foreign language to a Spanish speaking staff who understands English as a second language, it makes our job more difficult. Also when a guest brings in random people in to the hostel, it also makes are job more difficult. Guests need to respect the rules also. Safe travels in the future - Tiger Paw

71%

The lobby greeter during the day was incredibly unfriendly. Will be staying at the Happy Buddah next time.

  • 18th Dec 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Sorry to hear about your experience with us. Was cause of an issue that couldn´t be resolved or a language barrier issue? All staff can communicate in English but only on a basic level. Guests wll need to be patient with us when communicating with us so we understand them. All the best on your travels - Tiger Paw

89%

The staff are super friendly, though a little uninformed. The patio out front is excellent chilling space and there's a quiet roof top space that's really nice. Only downside is that sometimes they play music quite loud and late. Cool place overall, really enjoyed it.

Owner Comment (Hide)
Glad to hear your enjoyed your time here. We´ve made a new rule now with the music and is only played at minimum level and when there is people at the bar. Safe travels -Tiger Paw

86%

an excellent option for staying in Medellin and make friends, located in "el Poblado" wich is the best zone for tourists. 3 blocks away from the main square of the neighborhood. i'll stay there again if i'm coming back to Medellin.

Owner Comment (Hide)
Thanks for your kind words and your stay with us. You are more than welcomed here anytime in the future of course. Glad to hear you enjoyed this amazing neighbourhood. All the best on your adventures - Tiger Paw

83%

Had a good time there. The staff is nice, they have a bar with nice shots and the beer is not expensive. Is a small hostel, well located, near the metro station, near everything.

Owner Comment (Hide)
Thanks for your review and your stay with us. We are happy to hear your had a good time here. Happy travels in the future - Tiger Paw



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