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Tony's House Hotel Reviews

30 Norfolk Square, Hyde Park, London, England

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The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Tony's House Hotel

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50%

Bed Bugs. Completely covered in bites the following morning. Need I say more? Actually this review should really be for the 'Metro' hotel just down the road - it's the partner hotel. The manager told us the boiler was being repaired at Tony's House, he offered us his other property, which is apparently 'exactly the same' - so I assume the bed bugs thing applies to both.

  • Novice Nomad
  • 07 Feb 2012
  • Anonymous
  • England
  • Male 25-30
  • (2 reviews)


50%

We had a tiny tiny room in the hotel's basement. Well, i guess it is what you can get for this price... The breakfast wasn't very good also.

  • Novice Nomad
  • 27 Jan 2012
  • Anonymous
  • France
  • Female 25-30
  • (1 review)


63%

We were moved to another hotel nearby (Metro hotel) because of overbooking. The first staff member was nice and the first room we got looked nice too. Although when we were about to sleep we discovered bed bugs. We then got a new room (no ensuite, in poorer condition) which seemed to be bug-free. When we asked for compensation the guy at the desk told us to "chill". In the end we got 10£ off. I didnt expect much from a cheap hotel, but bed bugs isnt ok. It seemed business as usual to them though

  • Novice Nomad
  • 11 Dec 2011
  • Anonymous
  • Sweden
  • Male 25-30
  • (2 reviews)

Owner Comment (Show)
I am sorry to hear about this problem, as soon as my staff was informed we change them rooms and also offered them a discount which they excepted. All our hotels have contracts with pest control company that provides a 24 hour call out service.

73%

Average hotel located close to paddington station. This is a nice area with plenty of possibilities for eating. This is also an area where you feel safe when walking around after sunset :-) The hotel staff were very friendly and helpful. There is no kitchen, And no possibility of a cooked breakfast. But they deliver a tray with bread, juice, crossaints etc to the room. Don't eat the crossaints though, they are bad! Room is clean, but we had company of a mouse, living under my bed.


90%

The staff at Tony's House Hotel are excellent, very accomodating and welcoming!

  • Novice Nomad
  • 25 Sep 2011
  • Anonymous
  • Canada
  • Female 25-30
  • (1 review)


60%

Sure we deserve more than this hotel... but it was our best-rated-cheapest-good-location option.


We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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  • 72%

  • Overall Rating
  • From 12 ratings
  • 63%Character
  • 77%Security
  • 90%Location
  • 78%Staff
  • 62%Fun
  • 63%Cleanliness

Latest Review

  • 07 Feb 2012 (50%)
  • Bed Bugs. Completely covered in bites the following morning. Need I say more? Actually this review should really be for the ...
  • Read more...
  • Anonymous

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