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Touran Backpacker Hostel Reviews

No.3 Si Yan Jing, Hupao Road, West Lake District, Hangzhou, China

Reviews & Ratings Explained

77%

Rating
699 Total Reviews
  • 77%Value For Money
  • 81%Security
  • 83%Location
  • 89%Staff
  • 75%Atmosphere
  • 68%Cleanliness
  • 66%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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54%

The common room was freezing cold. The heater in our room broke down (it was super old) and they couldn't fix it. It was the a lot of dust in the room, 2cm thick. Even if it is really cheap...it hasn't been cleaned in weeks. They gave us a new room, but the door was broke, it was super dirty too(I usually sleep in a lot of hostels,I am used to a lot)and the heater wasn't working properly either(0 degrees outside).We wanted our money back and got another hostel, but we had to fight for this. =(

  • 4th Dec 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)


57%

-Location was further away than expected. Would be good to advertise it is 10 stops on the bus once you reach the closest metro! -The rooms were freezing cold! -Would be good to be able to provide more than one key per room! -Mould on walls! -No hot water for the majority of our stay meant we couldn't take a shower at all! Will not be coming back!


100%

Een prachtig oud huis met een hele leuke staff erg vriendelijk en behulpzaam echt het gevoel dat je bij een familie op bezoek bent


77%

Easy to fine and close to the zoo. The place was a bit damp due to the rain we had during our stay. Not to clean, but friendly and helpful staff. Thanks for the good time!


54%

The location of this hostel is next to the main road where those crazy Hangzhou's drivers love to horn 24 hours a day! The room lighting is very dim (they should change to brighter lights). The toilet have a kind of old rusty smell. The staff are not very knowledgeable when asked about night market or famous Hangzhou dishes.

  • 24th Oct 2015
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Female, 31-40
  • (1 review)


71%

Friendly staff, nice location. Best option is to hire a bicycle to travel around the West Lake as the traffic is pretty bad.


83%

We were really impressed with the staff. They were all really friendly and happy to help us. The hostel was in a great location, only a short walk to West Lake. Everything was very clean, the hostel does however have a problem with damp. But, they put a dehumidifier in our room to try and help the problem. Overall we enjoyed our stay.


66%

I`ve been there with a group of students for a school trip. Thanks for you warm welcome and your generosity. You may check the hot water in the private rooms. I found 6-7 insect in the bathroom in the morning and the room wasn`t very clean. We run out of toilet paper very soon as well... a small soap would be appreciate. In particular, the girl at the reception has been wonderful by email and on the phone. I would return more for the welcome than because of facilities cleanness....

  • 26th Sep 2015
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 31-40
  • (1 review)


94%

Staff was handsome! I had a real good time in Hangzhou and liked pretty much staying at the hostel on the evening with the employees. It was definitely a nice place to stay for my birthday! Thanks all!


69%

Good hostel for a short stay. Not far from the lake and the village where the green tea is grown. They sell quite good coffee but the food is so so.

Owner Comment (Hide)
Thank you for your comments. Welcome to tour'an next time.

83%

The staff is very good, they try to help you with all, they helped us to get a taxi, the breakfast really delicious....


60%

Choose it for a quick visit of West Lake, good location but poor facilities. Nice staff.


54%

Value of room was overpriced. Tiny room and bathroom. Expected much nicer for 240 yuan for 1 night. Credit card machine broken. Bring CASH.

Owner Comment (Hide)
Thank you for coming, feel so sorry you stay just a good time of our holiday, so do not discount is usually a little more expensive! Give you a bad experience! I hope next time you can come to Hangzhou, can be in here again! We will give you a more favorable price!

100%

I really enjoyed the stay in this Hostel. Was the second time already and excellent again. Super location, right next to the West Lake. A lot of busses there. When the weather allows, you can also rent a bike and explore yourself. Your on Nanshan Road within few minutes. Nice atmosphere in the hostel with a big communal area. Breakfast, drinks etc. are offered. Recommend it ! Ole 这是我第二次呆在那个旅社, 我又享受得多!员工非常有助,客气,可笑。 他们尽量帮助我, 他们会说英文与中文(所以可以联系你的汉语。。。)。 气氛很棒, 有大的公共房间, 在那里很容易地见面别的旅客。位置完全有用 !提供好吃饮食!

  • 21st Aug 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)




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