NOTE: 9 or more guests qualifies as a group booking, change the number of guests to return to normal search.

Touran Backpacker Hostel Reviews

No.3 Si Yan Jing, Hupao Road, West Lake District, Hangzhou, China

Reviews & Ratings Explained

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Touran Backpacker Hostel

  • Show Translated Reviews In A Specific Language


  • Sort reviews by:

100%

the hostel is great with helpful and friendly staff, they even went out of their way to help me book my hostel in Shanghai, would definitely stay here next time.

  • Novice Nomad
  • 03 Jan 2012
  • Anonymous
  • China
  • (Gender undisclosed)
  • (1 review)

Owner Comment (Show)
we are really proud to have such nice staff, too. And wish you a happy journey in Shanghai, looking forward to seeing you next time

30%

The staff spoke no english at all. A ramdom guets had to help us without her, we could not have booked a room. The booking did not match the reservation at hostelworld, and there were mold in the walls, especially in the dorm, which we moved from. We strongly considered to move to antother hostel. They had no maps of the area in english - only chinese, andd enen thouhg the ad om hostelworld had said, they have bikerental, they only have one bike. They did not empty the trash in 4 days we asked.

  • Novice Nomad
  • 08 Oct 2011
  • Anonymous
  • Denmark
  • Female 25-30
  • (3 reviews)

Owner Comment (Show)
We are deeply sorry for the inconvenience and trouble we brought you during your stay in Touran. The reason, without doubt, is our carelessness in training our new staff. We should pay more attention to the daily routines and do more in refreshing our hostel. We really appreciate your kind review and sorry again for your unpleasant stay.

90%

I thoroughly enjoyed my stay at Touran for 4 nights...although a little far from the action...the staff, food, character and warmth of Touran more than compensated..the cook makes wonderful food off the menu..the American breakfast was really American...as a Canadian far from home...i felt like i was home..i will definitely stay there again...a big thank you to Harry, Boss, Kiki, Joan, the Cook..and Max (the puppy)and all the other wonderful staff at Touran. see you soon. karen

Owner Comment (Show)
we are so gald to receive the massage,it is our pleasure that you like here.we will miss you.welcome to check in next time. we want to see soon.

80%

It such a cute little place and the staff are super nice and some speak pretty good english. It's a little far from the lake but otherwise totally worth a stay. They even have computers and internet available.

  • Novice Nomad
  • 17 Sep 2011
  • Anonymous
  • USA
  • Female 18-24
  • (1 review)

Owner Comment (Show)
We hope we could had offered you more infomation and directions about the surroundings around our hostel, so that you may had a better stay here enjoying some parks and the zoo, as well as the westlake, wish you a nice journey.

90%

Nice, clean and comfortable environment for living. Nice and helpful staffs!!


We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
View all Hangzhou Hostels
  • 73%

  • Overall Rating
  • From 8 ratings
  • 78%Character
  • 73%Security
  • 70%Location
  • 80%Staff
  • 70%Fun
  • 70%Cleanliness

Latest Review

  • 03 Jan 2012 (100%)
  • the hostel is great with helpful and friendly staff, they even went out of their way to help me book my hostel in Shanghai, would ...
  • Read more...
  • Anonymous

Please give us your feedback