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Touran Backpacker Hostel Reviews

No.3 Si Yan Jing, Hupao Road, West Lake District, Hangzhou, China

Reviews & Ratings Explained

85%Overall Rating

From 44 ratings
  • 85%Character
  • 87%Security
  • 87%Location
  • 86%Staff
  • 85%Atmosphere
  • 79%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
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87%

It was a nice hostel although I think we got lucky with a newly refurbished room - 201 - and the facilities - ie showers & internet - were decent. Theres a limited menu which was good & there are places opposite with other options for less. The hostel is a fifteen minute walk from the lake but you can hire bikes which are great for exploring the tea village and surrounding area. The staff are very helpful too. Check out Maya Bar - 5 min taxi - for a few bevaldinhos!

  • Novice Nomad
  • 11 May 2013
  • Anonymous
  • England
  • Male, 25-30
  • (9 reviews)

Owner Comment (Show)
Glad to hear that you both enjoy the day life of cycling and the night life of clubbing in Hangzhou. Good news is that, we're broadening our menu with more Western food, like pasta and salad. Hope you will enjoy yourselves next time in Hanghzou!

77%

the staff's good, atmosphere is really warn, funny, but there is on bathroom, WC for two room, and it's too small.

  • Novice Nomad
  • 10 May 2013
  • Anonymous
  • Vietnam
  • Male, 25-30
  • (1 review)


80%

it is a good place, localized in the mountain, bordered of green trees and tourist destinies. For backpackers i think is ok. I love the decoration. Only the cleanness is not every day you must to make the request if you want clean your each day..

  • Novice Nomad
  • 02 May 2013
  • Anonymous
  • Venezuela
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Hi there, Thanks for your kind recommendation, glad to hear that you like the surroundings of us, which are all green nearby with trees and mountain. Hope to see you next time in Touran Hangzhou.

60%

The first hostel which has rating not corresponding to reality. There is NO WESTERN NO CHINESE FOOD available. In order to get some proper food you have to take a bus and go to the city that takes around 30 mins. But the information in description still remains. Mattresses are overused and you feel like sleeping on a bench. However if asked they provide with additional one. The lockers in the doorm are not working, but you can leave you stuff at the reception. Doorm smells. Hard to get hot water

  • Novice Nomad
  • 18 Apr 2013
  • Anonymous
  • Lithuania
  • Male, 25-30
  • (3 reviews)

Owner Comment (Show)
We feel so sorry about the unavailability of the food supply due to the sudden annual leave of the only chef. Therefore, we were not able to provide food for our guests due to our fault. We apologize for that, and now the food is available, However, apart from the famous restaurants in the city center, we did recommend you some local restaurants within walking distance from our hostel, say 5 mins walk.

77%

the hotel is a bit far from the train station, but the botanical garden, hangzhou bay and west lake gardens were all nearby, which made it awesome. unfortunately, there are very little restaurants nearby. the staff werent very helpful. they always looked to busy for us, and when we asked to call a cab, the guy said it wouldnt be possible if we were travelling a short distance. when we asked if its easy to catch a cab on our own, he said no. so we had to wait in the rain for awhile. THANKS a lot.

  • Globetrotter
  • 18 Apr 2013
  • Anonymous
  • USA
  • Couple, 25-30
  • (26 reviews)

Owner Comment (Show)
Sorry for the inconvience for the transportation in Hangzhou. We ourselves are always frustrated by the taxi calling in Hangzhou too. We did try to make calls to the taxi calling center, without reply from any taxi. Meanwhile, from 2pm to 6pm in Hangzhou, which is the shift-changing time for taxi drivers in Hangzhou, which means, it's really next to impossible to take a cab though, and that's why we did recommend our guest to take the bus, rather than taxi, which is more punctual and reliable, to some extent. Sorry again for the inconvience.

97%

We shared a dorm with 8, the room was not big but tidy. We did see some of the double rooms are pretty good. The chinese traditioal decoration of room was very beautiful.

  • Novice Nomad
  • 08 Apr 2013
  • Anonymous
  • Poland
  • Mixed Group, 31-40
  • (1 review)

Owner Comment (Show)
Thank you for your appreciation, and we'll keep up with our service, maybe you can try the traditional Chinese double room next time.

100%

The location located next to the West Lake. Our room was considerably nice and comfortable. The staff in the reception were very friendly and helpful.

  • Novice Nomad
  • 02 Apr 2013
  • Anonymous
  • China
  • Mixed Group, 25-30
  • (1 review)

Owner Comment (Show)
Glad to hear that you had a good time in Hangzou, we love our location too, which is surrounded by all the green. Hope you may come back next time~

97%

The location is good. You can walk to the West Lake. Easy to get anywhere. Staff were helpful.

  • Novice Nomad
  • 28 Mar 2013
  • Anonymous
  • Anguilla
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Thang you for your recommendation, actually you could also walk to the tea farmland if you got more time in hangzhou, looking forward to seeing you next time in Hangzhou

93%

The location of the hostel is good, many attractions are located within a few stations around the Dongwuyuan bus station. The room is bright with a big window. I like the paintings on the wall of the staircase.

  • Novice Nomad
  • 27 Mar 2013
  • Anonymous
  • Singapore
  • Female, 25-30
  • (1 review)


97%

I was in Hangzhou for a short stay. The hostel staff were helpful and friendly, easy to ask for advice. I would like to stay here if I come to Hangzhou again next time.

  • Novice Nomad
  • 12 Mar 2013
  • Anonymous
  • France
  • Male, 31-40
  • (1 review)


40%

Female staff was so rude and impolite, further more did not understand English when the hostel boasts staff being able to speak English. So rude and unhelpful. Tour information not in English, even though I had previously emailed asking for details and was told they were available in the hostel. No hot water. Rooms half broken and not cleaned. Moved rooms three times in one day. No DVDS available, even though advertised as available. Only good thing was the cute dog, and the location.

  • Novice Nomad
  • 10 Mar 2013
  • Anonymous
  • England
  • Female, 25-30
  • (9 reviews)


97%

The hostel is located a bit far from the downtown, but close to the tourist attractions. The room was bright and clean.

  • Novice Nomad
  • 07 Mar 2013
  • Anonymous
  • Germany
  • Female, 25-30
  • (1 review)


57%

Facilities are in a very poor condition. They didnt check before letting guests check-in. When we asked for help they didnt want to do anything. It was -2 when we were there n the water was freezing cold.

  • Novice Nomad
  • 02 Mar 2013
  • Anonymous
  • Vietnam
  • Mixed Group, 25-30
  • (1 review)


80%

Good side: (1) a lot Chinese and English books to read (2) 8-bunk dorm is small for big guys (3) Next to the main road, easy to find. Bad side: (1) only one toilet and one shower for dorm.

  • Novice Nomad
  • 14 Feb 2013
  • Anonymous
  • China
  • Female, 25-30
  • (8 reviews)


87%

The staff are very helpful, good location, great stay!

  • Novice Nomad
  • 14 Feb 2013
  • Anonymous
  • China
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
We highly appreciate your positive review about us, so that we are more confidence in providing a comfortable stay for backpackers here.

97%

The location is good, close to the West Lake. Rent a bike to tour in Hangzhou is a good choice.

  • Novice Nomad
  • 11 Feb 2013
  • Anonymous
  • England
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Show)
You got the point that cycling around the lake is always one of the best choices for travellers to see the whole view of the west lake, hope you enjoyed your stay in Hangzhou, see you next time.

97%

A good place for backpacker.

  • Novice Nomad
  • 11 Feb 2013
  • Anonymous
  • China
  • Mixed Group, 25-30
  • (1 review)

Owner Comment (Show)
Thank you for your recommendation, we'll try to keep our great atmosphere for backpackers.

80%

Friendly and helpful staff. They let me keep some bags in their luggage room for some more days although I didn't stay at the hostel these days. Cold in the 6 ppl dorm during winter which is usual in China. Ask for an extra blanket.

  • Novice Nomad
  • 10 Feb 2013
  • Anonymous
  • Sweden
  • Female, 18-24
  • (1 review)


100%

The place is clean and comfortable.

  • Novice Nomad
  • 10 Feb 2013
  • Anonymous
  • Hong Kong
  • Female, 25-30
  • (1 review)


97%

24-hour hot water is very convenient for us. We don't have to worry about coming back to the hostel at late night.

  • Novice Nomad
  • 04 Feb 2013
  • Anonymous
  • USA
  • Mixed Group, 31-40
  • (1 review)


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