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Touran Backpacker Hostel Reviews

No.3 Si Yan Jing, Hupao Road, West Lake District, Hangzhou, China

Reviews & Ratings Explained


580 Total Reviews
  • 88%Value For Money
  • 87%Security
  • 83%Location
  • 96%Staff
  • 91%Atmosphere
  • 79%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The hostel is a little out-of-the-way and hard to reach easily, but is very close to the main attraction (the lake) which is what we wanted to see. The lack of stores in the area makes eating out or shopping for groceries difficult.


I really enjoyed this place and look forward to staying there again

  • 20th Jun 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


Awesome people! I love you all. - James from Philadelphia


The hostel was in a good location and value for money. The staff were friendly, and helpful when asking which bus to get to go to the West Lake & downtown. They also had bicycle hire, 6 RMB per 10 minutes. However, the WiFi barely worked in our room. The main disadvantage about this hostel was the cleanliness. The bed sheets was dirty, the floors weren't cleaned for a long time we could tell and they didn't provide soap or shower gel. The tea cup provided for my breakfast was also grimy.

Owner Comment (Hide)
Thank you for the comment,actually our bicycle is 6RMB/ one hour.We‘re cleaning room and disinfect tea cup everyday.we will doing better and better, thank you


Nice hostel, that is located close to the west lake. The staff is very helpful and provides you with a lot of information about Hangzhou. I would go back :)

Owner Comment (Hide)
Dear Emma, We are so glad that you enjoyed staying at our hostel. Come visit us next time!


A great hostel with very friendly staff. I stayed at 4 different hostels in Hangzhou, but Touran stands out due to the very friendly owner/mgr "Candy." It turns out that we had met several years ago, and she still remains full of joy and spirit. There are 2 friendly dogs and one cat. Sometimes the dogs play fight with each other. One of the dogs chases the cat for about 10 seconds, but it's free entertainment. I recommend the hostel on your next visit to Hangzhou.

  • 3rd Jun 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Dear Robert, Thank you very much for recommending our hostel. We really enjoyed your stay here. Hope you come visit next time :)


Tour'an is a great hostel. The staff are very helpful and the location is great. Especially if you want to be away from the city and close to the more scenic areas. It was a little hard to find but that was only because we didn't really know where to look. My advice would be to keep looking to the right of the road as you come up the hill from town. You won't miss it. It's pretty much the only nice looking hostel in the area. Great place and would totally go again.

  • 1st Jun 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your comment,is also helpful for us,we would like you come back and hope see you soon

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