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Touran Backpacker Hostel Reviews

No.3 Si Yan Jing, Hupao Road, West Lake District, Hangzhou, China

Reviews & Ratings Explained

82%

Rating
441 Total Reviews
  • 81%Value For Money
  • 86%Security
  • 86%Location
  • 85%Staff
  • 84%Atmosphere
  • 77%Cleanliness
  • 75%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

The place is clean and comfortable.

  • 10 Feb 2013
  • Novice Nomad
  • Anonymous
  • Hong Kong
  • Female, 25-30
  • (1 review)


80%

Friendly and helpful staff. They let me keep some bags in their luggage room for some more days although I didn't stay at the hostel these days. Cold in the 6 ppl dorm during winter which is usual in China. Ask for an extra blanket.

  • 10 Feb 2013
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 18-24
  • (1 review)


97%

24-hour hot water is very convenient for us. We don't have to worry about coming back to the hostel at late night.

  • 04 Feb 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 31-40
  • (1 review)


80%

Great friendly welcome when we arrived , really helpful staff. Location was great for exploring the West Lake just a short walk away from the hostel. Food and drinks all reasonably priced :) One of guys on reception was super friendly and had the written directions for the train station ready for us when we checked out - before we even had to ask for them! had everything a hostel should offer.


69%

The location was cracking, we were right on West Lake and a bus ride away from the old street. Our only problem was not realiing how to get htere, as from the south reailway station its a couple of changes of the bus. Cant fault the hostel obvs.

Owner Comment (Hide)
We feel sorry for the inconvenience that brought you by the public transportaion of Hangzhou, We appreciate that you knew our siutation, actually we are close to the main tourist place, including the west lake, however, south railway station is pretty far away from the city center, we think we should provide more useful info for the guest coming to our hostel then.

31%

I was very disappointed by this hostel. Facilities are horrible (one shower on the bottom floor randomly by the kitchen), rooms are uncomfortable (super crowded), staff was unfriendly (EXCEPT for wonderful Candice--awesome), and they leave visitors outside late at night because no one is there to let them in... However, location isn't bad.

Owner Comment (Hide)
We feel sorry for your uncomfortable experience. our door will be closed during the midnight to ensure the safety of other guests, however, our staff is also on duty during the time, you can also ring the bell outside the door, so that our reception will come and open the door for you in a short time.

83%

Pretty good place. A 15 minute walk to the north tip of West Lake. There was construction going on at the time which began at 0700 sharp, but that might be finished now. We did come back late one evening (morning), at 3 AM, and the doors were padlocked. We knocked and yelled for 45 minutes but no one woke up. Finally one of the other travelers came to the door but couldn't find the key. She finally woke up one of the workers who let us in. That was kind of crappy...


97%

nice, worthy the price, with good location, helpful staff

Owner Comment (Hide)
We really appreciate your kind review of us, wish you a nice journey in China.

83%

A very friendly atmosphere, with a very helpful staff. A place I would recommend to my friends. The friendly dog was a bonus. keep up the good work guys

  • 18 Dec 2012
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Mixed Group, 41+
  • (1 review)

Owner Comment (Hide)
We love your stay too, as well as our dog, whose name is "Haha", which means happy in Chinese, All in all, we'll try our best in keeping our customers smile in Tour'an, like you.

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