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Tourist House Santa Croce Reviews

via Ghibellina 95, Florence, Italy

Reviews & Ratings Explained


978 Total Reviews
  • 67%Value For Money
  • 68%Security
  • 88%Location
  • 74%Staff
  • 67%Atmosphere
  • 60%Cleanliness
  • 62%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The kitchen has everything and the staff is so nice. It's super close to all the main attractions and super cozy. All the people staying there are really nice. I only spent a night there but still I wish I had chose that as my first option! Super nice little hostel to have a nice time in Florence! I recommend it.


Nice hostel, great value


There were no towels and the shower was pretty shitty. always underwater and the water release out of the tub was very poor. overall: not good, but not too bad either.

  • 3rd Oct 2014
  • Novice Nomad
  • Anonymous
  • Switzerland
  • All Male Group, 18-24


The room was not good, no ventilation, humidity and very unclean place. Honestly pictures seem from another hotel. Good service from the staff but honestly terrible place. Not worthy of calling a Hostel.

  • 24th Sep 2014
  • Novice Nomad
  • Anonymous
  • Colombia
  • Male, 25-30
  • (1 review)


Santa Croce is a good spot to go to discover the city and meet some people. The kitchen is a good point! The guy working there is really nice!

  • 18th Sep 2014
  • Novice Nomad
  • Anonymous
  • France
  • Male, 25-30
  • (1 review)


the room is dimly lit. no direct sunlight as we are on the ground floor and there are 3 floors above us. good location as we can a bus just 5 mins walk and also quite a lot of restaurants to choose.


Couldn't lock our door. Bathrooms were wet and muddy on the floor. Staff were rude when we arrived.


Generally, it's ok. the bathroom is a bit dirty and not so looking good. the bed is ok. no lock in the bedroom. anybody can access the room.


We stayed at their alternative venue which is a 5 minute walk from their main building. The location was great, however the room inside was damp and smelly. The shower also barely drained the water within it which meant the bathroom was flooded every day. Clean linen was on the bed, and wifi was only available in the lounge room area. Not a horrible stay but definitely cheaper accommodation.


Really nice staff and its in the middle of the centre but there are BEDBUGS.

  • 16th Aug 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • All Male Group, 18-24
  • (1 review)


Great value form money and I couldn't possibly complain at the staff. Hovewer, the few things that could point out was that there was no hot water in the shower for some reason during my stay and with people coming and leaving some people were leaving stuff behind by their beds.


super good staff and location! I love here because eveything is perfect! except a little bit hot at night^^ good wifi and commen eare, beautiful house inside^^


worest experience


There were not nearly enough lockers for everyone in the hostel. The beds are all piled into a room so there is not much room for anything. The staff was never really around, and it took them 2 days to get maps for us. Overall, I had a good time because of the people I met in the hostel and the time I spent with them, but the hostel itself was just a place to sleep.


It was terrible. It was only one night, but when we arrived, there was no receptionist there and the apartment was not so clean. We had to wait for more than half an hour for someone finally appears. The bedrooms were not comfortable also.


I wouldn't stay here just because security was not of quality standard and it could have been cleaner


The hostel is okay, don't have high expectations though! The kitchen is so disgusting and the bathrooms doesn't get cleaned very often. The rooms are so small and the beds are really close, the sheets were clean. The location on the other hand is really nice! Right in the center of the beautiful city!


The place is really nice, clean and close to the center. There you can rent a bike and go around the amazing walls and the castle in the middle of the city. Definitely I would go back to the place for sure!

  • 24th Jul 2014
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 25-30
  • (1 review)


I went to Florence alone, but that was not a problem! Met many other who were also travelling by themselves. Great social area in the kitchen! The location couldn't be better. Nice staff as well! Would love to stay again.


Place is not great untidy, bathrooms dirty, power sockets never work and above noisey bars. If you want more then 3 hours sleep don't stay.

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