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Tourist House Santa Croce Reviews

via Ghibellina 95, Florence, Italy

Reviews & Ratings Explained


1108 Total Reviews
  • 76%Value For Money
  • 72%Security
  • 89%Location
  • 75%Staff
  • 75%Atmosphere
  • 64%Cleanliness
  • 68%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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I stayed here just for one night and for the price, it was decent. Clean but small bathroom, friendly and understanding staff when I was late. A little hard to find but if you have a map on your phone you should be good. WiFi was very spotty in the room but I was only there for a night and you're out exploring so I didn't mind too much. Overall, good if you're staying for one or two nights.

  • 27th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


This was a great hostel in terms of location, cleanliness, and price. However, I can't tell you how many confused people we let in (as guests) Friday and Saturday because they hadn't carefully read the check-in policy. From Friday afternoon to Saturday evening, THERE IS NO ONE THERE TO CHECK YOU IN. Just to make that crystal clear!! Fortunately, my friend and I were aware of this absurd policy so there were no issues for us. Except that there were no towels. Not even for rent it seemed.


Really good hostel to stay few days. Enough facilities. Great location.


Great staff, helped, organized, cleaned, was lively. Apartment is really nice and cozy. Showers and kitchen are in very good condition. Sometimes there is no soap in the toilet, which is corrected immediately. Thanks, enjoy Florence!


It was pretty dirty all over, but extremely cheap and perfect for one night.


The staff was never there, didn't provide any help whatsover. The bathrooms weren't as clean as one would hope. It was really confortable being alone, but if felt unsafe. The location is excellent, I could go in and out since it was close to almost every attraction.


Good location. There is kitchen. But expensive


The woman working at the hostel told us that we were going to stay at a different building a few blocks from the one we thought. Thank God that happened because we were told by a guy that there were flees on the beds (he had a rush so it was true).


I was not pleased with this hostel at all. Minor details that I was disappointed with were the smell of the place and how dark it was. I have stayed at plenty of hostels and this was the least interactive and social. I found the facilities to be, or at least seem, a little dirtier than I was comfortable with, and the staff was no where to be found for the majority of my stay. On a positive note, I was able to stay in a four person bedroom for a low cost, and this made my stay bearable.


Negatives: After making the booking I received an email saying I had to arrive before 6pm otherwise I couldn't get into the room. The bed was uncomfortable and uneven. The toilet water constantly leaked onto the floor. No Internet inside the room. Just in the foyer. Positives: it's right next door to some great drinking places. We didnt pay that much for the weekend so we got what we paid for.


Great place! I love the experience of the house, the concept of not having any staff around makes you really feel like you and all the others are really guest in someones house. Yo can meet a lot of people and the whole idea of a more relax place works perfectly with the vibe in the city! I highly recomend this place for a different travellers experience!


The bathrooms were extremely dirty, and constantly had wet floors. It smelled like chlorine all the time, the kitchen is always dirty, and you have to pay extra for lockers. But, the wifi was good in some parts of the building. Also, my room was a kitchen


For the money, its good. Great location. If you sign up for a mixed room, the room is pretty small so you will be extremely close to some random people. Kitchen and common room are great, nice bathrooms.


The good things about this hostel was that the beds (in the 6 bed dorm at least) were not bunk beds, and for the night I was there, the place seemed quite clean. However, it was quite difficult to sleep on a Saturday night as the area was quite noisy. The receptionist wasnt very helpful. The bed looked clean but it had made me feel very itchy all night.


This hostel was terrible. The staff was never around and impossible to find. When they were there (rarely) they were unhelpful and rude. It was dirty and noisy. The beds were like sleeping in craters and there was absolutely no communal space. Nothing in the kitchen barely worked. There were no locks on the doors to the rooms and there were no lockers for you things. Do yourself a favor and stay somewhere else.


Highly recommend a backpacker living here. warm enough, hot water and hygiene good. Can walk to everywhere. I watch a football game by walk.


Amazing location right in the center of Firenze. Nice and cozy room but I did notice that the rooms weren't truly separated so some noise gets though but that's all right. Bathrooms are ok but whenever you flush the returning water to fill the tank is left perpetually on and it gets a little loud. I think something was wrong with them. All in all though, a pleasant stay.


They don't have any lockers to use. Carrying around my passport was a bit annoying but it worked out. Great staff and location.

  • 29th Dec 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
I am glad that you liked our place. We have lockers, I don't know how you did not seen them in one week.


I spent really nice time at here, nice staff, good facility amazing experience!


It is not a hostel. The structure is terrible. No wifi, and no kitchen in the place we stayed. Dirty place.

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