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Tourist House Santa Croce Reviews

via Ghibellina 95, Florence, Italy

Reviews & Ratings Explained


990 Total Reviews
  • 68%Value For Money
  • 68%Security
  • 87%Location
  • 73%Staff
  • 66%Atmosphere
  • 60%Cleanliness
  • 62%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Very good location, in the centre. Staff was not super enthusiastic. The internet did not work in the rooms, only in common area. I did meet some nice other people in the hostel. Overall my stay was fine.


It was more of an appartment with far too many beds stuffed in. The lobby consisted of a sofa, the reception was a cupboard. There weren't enough keys to our room, so we couldn't lock ours, and we couldn't lock in our stuff anywhere either. The staff, on the other hand, was very nice. Their English was very good and they did all they could for us. But the wall between our and the room next to us had a large gap at the ceiling, resulting in disturbance... The location is although very good!


Great location; 5 minutes from the centre of Florence. And convenient to get to both train stations. It was a little loud in the evening, but that's expected when staying in the centre of the city with lots of steet noise. The staff were really nice and everyone there seemed really friendly. The kitchen was a good place to hang out to chill or meet others staying in the hostel. Overall, I'd recommend it to other travellers.


HORRIBLE WEEKEND CHECK-IN. You can't check in until 8pm very inconvenient, the girl was so busy and flustered she rushed through everything and practically threw our keys at us. Her rude sister was cleaning the bathrooms while we were trying to settle in. One of the toilets showers you with water when you flush. Our room was off the kitchen and did not close all the way unless you locked it. Creepy gang of dudes always in the kitchen area who lived there. Great location and nice reception guy


Totally disaster! We had the worst room ever in the history by travelling on our own and sleepinh at hostels! Tiny, the bed took a 95% of the room, not quite clean, dark, window vis-a-vis the other guest room so you can look at each other. The only good point was the location - quite close to the city centre. Definatelly not a good value for money, you pay too much for the room like this! My tip - pay more somewhere else but be sure that you'll sleep in the proper place, not in a "bunker".


The girl working was really nice and helpful. There was only 3 bathrooms and showers for like 30 people. The kitchen wasn't the best and you had to pay for towels. The location was great, you can walk pretty much everywhere. The wifi worked well


It was worth it's money, close to the train station and in an ideal location. However when we had problems with the trains the hostel owner wasn't very helpful towards us. It's nice though, quaint. A nice hostel to stay in.


not really organized. Bed was kind of falling a part. Messed up on how much money was owed and kept adding little payments. Didnt have enaugh keys for everyone in the room. Had to complain to get own key. Lady working there was really nice tho..kinda felt bad for her.


Big thumbs up for letting me hangout till late in the evening after checkout. Make sure you pay attention to when you need to check in. There isn't someone there 24/7. Me and couple others tried checking in on Saturday, just to be stuck at the bottom of the front door. I think the best would be to email them when would be the best time to check in. The location is worth any and all effort.


The location was ideal. Walking distance to everything, includidng train station. However because it was centrally located, it was very very noisy at night. The windows dont provide a good barrier. The bed was confortable and had hot water for shower. Wi fi not good in the rooms.


Here you get an apartment to share with other travelers. Decent enough place, clean, reasonable location.


This hostel was great. No problems at all, and the staff was wonderful and super helpful. Definitely my first choice if i were to come back.

  • 1st Jun 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


Staff are amazing, and they speak really good English. Beds and rooms are very clean and comfortable. Lots of outlets, and the free wifi is pretty decent. Awesome place with lots of awesome people. If you're staying in Florence, I would totally recommend this place.


They present the hostel as moder and cool with a nice atmosphere, but in reality it is another thing, the "lobby" is a couch with a table , the rooms where not ready even doth we arrived at 4pm and the kitchen was nasty. Plus all of this the price is over the top. Very expensive for what they give and even doth the location may seam pretty good the notice in the rooms is terrible. I hated the hostel and I really recommend hosteworld to check that what they announce on their website is true.

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