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Tourist House Santa Croce Reviews

via Ghibellina 95, Florence, Italy

Reviews & Ratings Explained


1115 Total Reviews
  • 76%Value For Money
  • 72%Security
  • 89%Location
  • 74%Staff
  • 75%Atmosphere
  • 64%Cleanliness
  • 68%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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They don't have any lockers to use. Carrying around my passport was a bit annoying but it worked out. Great staff and location.

  • 29th Dec 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
I am glad that you liked our place. We have lockers, I don't know how you did not seen them in one week.


I spent really nice time at here, nice staff, good facility amazing experience!


It is not a hostel. The structure is terrible. No wifi, and no kitchen in the place we stayed. Dirty place.


The staff was very friendly and helpful. Great people at this hostel.


Not a great hostel. The staff, well they weren't really there. They just showed up to clean and left. No where to put luggage, just had to sit on the floor in full view. Some old woman was clearly living in the hostel and had been doing so for a while, resulting in her bedding area smelling pretty bad. Wouldn't stay here again


Limited number of lockers and do not expect the organization of the hostelworld photos


This place is good if you are ok with dealing with random things like the coworker who shows you porno memes in his phone or the racist comments of some staff. Location is great. The place has lots of bathrooms, which is good, but they need to be cleaned. No internet in the room (cause the walls are too thick, right?). Microwave was disgusting. Few places to charge your phone in bed, you have to do it in the common areas. Some of the staff is friendly and welcoming, but others simply ignore you


It's a nice place to stay if you are staying in Florence a couple of days. It's cheap, well positioned and quite clean. The only con is that the street where it's situated is a nightlife hotspot during weekends...


The staff is quite nice, but his English is not that good. The outside will be very noisy at night during holiday since the location is in te city center. It is a nice place to stay overall.


One of the staff (he has a tatttoo on his neck) opened the door to our room in the middle of the night and asked to talk to one of the girls in our room. She went out all confused and came back mad. Then he opened the door again, and asked my friend to "talk" to him and keep him company. He even asked her for a kiss. He kept bugging her for at least 10 minutes. What the hell? He was obviously drunk too. It's very unprofessional and we felt harassed.

  • 5th Dec 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
he is not a staff member he is just a guest. sorry about that .... seems to be exaggerated a bit your relatation. I was there before you check out and you did.nt talk with me . Anyway I will TAKE measures

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