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Travel Joy Hostels Chelsea Reviews

111 Grosvenor Road, Pimlico, London, England

Reviews & Ratings Explained

89%

Rating
2086 Total Reviews
  • 87%Value For Money
  • 89%Security
  • 86%Location
  • 94%Staff
  • 92%Atmosphere
  • 86%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

this hostel rocks! i have stayed in dozens of hostels over the years and this one has by far the best customer service i have ever experienced. a definite recommend.

Owner Comment (Hide)
Thank you for your review! Glad to read that you enjoyed our customer service!

89%

I really enjoyed this hostel. I arrived very early in the morning, way before check-in time. The staff didn't hesitate to put my bag in luggage storage and offer me breakfast. Breakfast was great, with omelettes and crepes and smoothies available as well as cereal, yogurt, and fresh fruit. The rooms were a bit tight but they were clean and safe. The showers and toilet facilities were good. The wifi price was incredible (1 pound for 24 hours). All the staff members were friendly and helpful.

Owner Comment (Hide)
Thank you for your review! Hope to see you back with us soon!

94%

We were greeted after a long morning of flying with breakfast and coffee (even though we couldn't check in until 2pm) and the staff were very helpful in giving us directions. There is a tube stop 5 minutes away and it's about a 20 minute walk to the V&A. The breakfast was great (pancakes and smoothies). More expensive than I usually spend on hostels but worth it.

  • 26th Apr 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your review! Glad to read you enjoyed our breakfast and your stay with us!

100%

Perfect. Really good atmosphere, staff were really helpful and friendly, free soft drinks and coffee all day, omelette breakfast was fantastic and just all round an enjoyable stay. Really easy to get in to the city centre by bus. Close walk to the lovely Chelsea neighbourhood. Close to beautiful Battersea park. Will definitely stay again.


97%

The staff we so nice and hard working, they were very helpful. The location was awesome. I will definitely be staying here again

  • 26th Apr 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your feedback! We would be really glad to have you back with us soon! Many thanks from all the staff!

100%

Excellent!! In every way. Thanks very much guys :o)

Owner Comment (Hide)
Thanks a lot for your review! Thanks to you to have chosen our hostel! See you soon!

83%

Nice free bfast. Its convenient to have unlimited soda, coffee, water. Very convenient to have bus line right in front of hostel. Bathrooms not too clean. Staff very friendly and helpful with information, tours, weather, transportation. Free wifi for 30 min.

Owner Comment (Hide)
Thank you for your review. Sorry to hear that you found our bathrooms not too clean, they are being cleaned many times during the day. We will keep an eye on that. Thank you for your stay and hope to see you back with us soon!

100%

The biggest downside here is how weak the American dollar is to the pound. the staff was great and very helpful! The breakfast is excellent with omelets and pancakes. The Wi-Fi is Blazing fast at over 20mb/s! bed linens and towels are included as are free soft drinks for your entire stay. I stayed with my 72 year old grandfather who thought the nearest underground stop was too far away but for anyone younger its in walking distance from many of the main attractions.

Owner Comment (Hide)
Thank you for your review! Glad to read that you enjoyed your stay with us!

60%

at the shower room.. i found the bug.... kkakk!!!!!


94%

This will definitely be my go-to hostel if I am staying in London. The staff were friendly and helpful and the atmosphere was very pleasant. I used to always stay at another hostel in London, but since they were full on the dates I needed I picked Travel Joy. Now Travel Joy will be my "regular". Cheers guys!

Owner Comment (Hide)
Thank you very much for your review, we are happy to read you enjoyed your stay with us! It’s going to be a pleasure to have you as a “regular”! See you soon then!

100%

Travel Joy is amazing!! The staff are absolutely the friendliest most hardworking crew in London. The location is brilliant so easy to get to Central London but far enough away to have a quiet drink out the front. The breakfasts win hands down, grab an omelette if you get a chance. Thanks guys for an ace time.

Owner Comment (Hide)
Thank you for your review, we are happy you enjoyed your stay in our hostel! Have a nice trip and hope to see you back soon!

100%

loved it, this place is super!

Owner Comment (Hide)
Thank you for your review, hope to see you soon!

100%

This was by far the best hostel I have stayed at in London. The location was fantastic, overlooking the river, near Victoria and with a bus line passing outside which took me to all the major tourist sites; the staff could not have been more helpful and accommodating; the rooms and bathrooms were clean and well-kept; the atmosphere in the bar (common area) was relaxed and friendly; there were pancakes and omelettes on offer and free soft drinks were served to guests all day!

Owner Comment (Hide)
Thank you for your review! Nothing makes us happier than seeing our guests having a good time in our hostel. Hope to see you back soon!

71%

This hostel had a great environment and friendly staff. The hostel was very helpful in recommending things to do in the area; however, the staff seemed overwhelmed during breakfast times. Our second morning, we also lost hot water in your private room. I informed the staff, and was told the maintenance man, who was just outside, would come up immediately to fix it. He never came up, and we ended up taking ice cold showers. The staff never followed up to see if the issue had been resolved.

  • 4th Apr 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your review. We had a large group staying in the same time than you and it made breakfast times a bit harder to handle unfortunately. Sorry to hear that the shower problem hasn't been solved straight away, this should have been done. We hope to see you back with us to give us the opportunity to make it better next time. Thanks again for your feedback.

86%

That was not my first time to stay at Travel Joy. I stayed probably 4 or 5 times before. If anything, it has improved (reception is open longer, and breakfast is served in a more organised way). Staff have always been nice and helpful.

Owner Comment (Hide)
Thank you for your review! We are glad to read that you once again enjoyed your stay with us. See you soon!

91%

Beautiful view across the Thames to the Battersea Power Station from the dorm I was in. One of the better free hostel breakfasts I've come across; Omelette and Pancake bar included! Little things make the stay in a hostel go from great to awesome and Travel Joy is full of them. Free soft drinks from the bar throughout the stay! Beds were comfortable and dorm room was clean and bright. Staff friendly and helpful. Only a short walk from Pimlico tube so don't be put off by location.

Owner Comment (Hide)
Thank you for your review and your stay in our hostel! Hope to see you back soon!

100%

Very nice people, excellent price and localization in London, I recommend 100%!

  • 24th Mar 2014
  • Novice Nomad
  • Anonymous
  • Poland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you very much for your review and recommending our hostel, we are always happy to see our guests enjoying their stay with us in London! Hope to see you back soon!

86%

very friendly atmosphere

Owner Comment (Hide)
Thank you for your review! Glad you enjoyed your stay in our hostel!

86%

I've stayed at several hostels in London but once I'd descoved travel not it has become my go to. It's location to victoria station makes it the most convinent place for me to get an early gatwick express. The food at the pub on the main floor is great. The rooms and showers are clean if slightly cramped. The staff are all incredibly friendly. Draw backs are internet is extra (though reasonably priced) an if you are leaving super early in the morning there is no one there for check out.

  • 23rd Mar 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you from all the staff of Travel Joy for your nice review. Our reception is now open 24/24, so next time you will be staying with us you will have no trouble checking out during the night. Thank you again for your stay with us!

86%

I only stayed one night but it was a good one. The staff are really friendly and helpful and will greet you with a free soft drink and show you to your room. The breakfast was great! Curtains around the beds offer some privacy which was nice. The bed was a bit lumpy and the room could have used some more outlets but I'd still definitely recommend this place.

Owner Comment (Hide)
Thank you for this nice feedback! Hope next time you’ll stay longer! See you soon!

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