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Trek Global Reviews

9 O'Reily Ave, Wellington, New Zealand

Reviews & Ratings Explained

75%

Rating
180 Total Reviews
  • 72%Value For Money
  • 79%Security
  • 88%Location
  • 81%Staff
  • 72%Atmosphere
  • 67%Cleanliness
  • 69%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

Was not told when check in was until we got there so we had to leave our bags in the lobby for an hour or so. Apart from that, very pleasant stay! Was a bit noisey though

  • 21 Feb 2013
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi Steph, thank you very much for your review! We are so pleased to hear that you enjoyed your stay overall. In terms of having to leave luggage in reception, this has been an issue for us for a while and we are pleased to tell you that we have addressed this problem and have a brand new luggage storage room which is free for guests to use! Kind regards, Trek Global Management

54%

It took forever to find this place.When we finally found it and checked in we were given a room on the ground floor directly next to the kitchen. Literally I could open the door from our room and be standing in the kitchen next to the garbage cans. It was ackward being stared at by people cooking and eating and it was loud. People were up late drinking and socializing. If I didn't have ear plugs there is no way I would have been able to sleep. The room was dirty and possibly under construction.


89%

a good place to stay. Everything is good and clean.

  • 17 Feb 2013
  • Novice Nomad
  • Anonymous
  • Vietnam
  • Female, 18-24
  • (1 review)


57%

This place was FILTHY! if staff aren't going to be responsible for enforcing the rules (ie clean up after yourself) then they need to hire a full time cleaner. we stayed for 2 days and on every occasion there were dirty dishes everywhere (numerous floors), flies hovering everywhere and the stench of garbage - probably because they only sporadically emptly the industrial-size rubbish bins and never actually disenfected them. showers equally filthy. place was full of people looking for work. AVOID

Owner Comment (Hide)
Hi Daryn, Thank you very much for your comments regarding your stay with us. I am very sorry to hear that your stay was not enjoyable! We do have full time cleaners hired specifically to clean the kitchens and bathrooms during the day and in the evening too. I will be speaking with the housekeeping staff to ensure the issues you mentioned are addressed. We are also in the process of initiating a penalty system for guests that are found not doing their dishes. Kind regards, Trek Global Management

80%

Nicest hostel I stayed at in Wellington. Big, but nicely designed with separate zones making it feel smaller than it really is. Kitchens are lacking in equipment but clean. Lots of common space including a decent lounge. WiFi is very expensive.


69%

There is no noise policy in this huge hostel, nowhere it's write to stop noise during the night. People could go in the 2 courtyards at any time and so awake everybody around just by talking. It was impossible to sleep before 2 am, even with earplugs and 1 night, at 4.30 am, a man was shouting "wake up everybody" during 10 min .... Just awful. Why these courtyards are not lock during the night ??? it's a hostel, not a club ! Avoid if you want to sleep !

Owner Comment (Hide)
Hi Stephanie, Thank you for your email. I am really sorry that your stay was not enjoyable due to the noise issues! We do have a no noise policy after 11.00pm and there are signs in the hostel showing this. We also have a security guard on site from 9pm through the night to enforce this rule. I will be talking to our security officers to find out what happended on the night you stayed and will ensure this does not happen again! Kind regards, Trek Global Management

80%

Big, modern hostel located in central Wellington. Comfortable with a nice lounge area. Kitchen not particularly well stocked and could do with more toilets/showers but otherwise good. Wi-Fi is ridiculously expensive.

Owner Comment (Hide)
Hi Graham, Thank you very much for your comments. We are pleased to hear you enjoyed your stay overall! In regards to the Wi-Fi I am pleased to say,after comparing prices around Wellington, we are currently working with a new provider to ensure cheaper prices! Kind regards, Trek Global Management

83%

Stayed here during the Sevens, so I obviously didn't spend much time in the hostel! Of course, the atmosphere was great and everyone else staying there was really friendly. The staff were excellent. The location is superb - only a 5-minute walk from Courtenay Place. My only criticism is that there weren't enough bathrooms - this was especially noticeable on Sevens weekend when everyone was spending ages getting ready in the showers! Overall, I would probably stay here again.

Owner Comment (Hide)
Hi Graham, Thank you very much for your comments. We are pleased to hear you enjoyed your stay overall and hope to see you back again! Kind Regards, Trek Global Management

49%

The bathrooms were dirty and the kitchen was really messy. It was very noisy especially next to the bbq pit. People were drinking and then a couple guys started arguing and someone throw something at my window.


51%

nothin special. 'it's true you can hear everything through the walls.


66%

kitchen miserably equipped. bit chaotic and very big. room very nice, so were the beds. great location.

Owner Comment (Hide)
Hi there, thank you for your comments. We are pleased you enjoyed your room and we too, love the location of our hostel! We are working with our housekeeping team to ensure that the kitchens are better equipped. As we have 5 kitchens often the equipment gets spreadout around the hostel! Kind regards, Trek Global Management

80%

All round, a pretty good place to stay. Location wise, you can walk to most points of interest easily including the nightlife. Parking was a pain, but that's to be expected in a city such as this.


49%

The night was horrible! The 4 person bedroom was the size of the bathroom where you could hardly move,the walls are paperthin so you could here people in the room next to you talking and there was so much noise in the lounge till early morning,no curtains... I maybe slept for 2 hours that night! That's pretty sad cause the kitchen and gaming are/lounge were really nice!

Owner Comment (Hide)
Hi there, we are sorry to hear that you did not have a comfortable stay with us, unfortunately some of the cheaper dorms are located on the ground floor by the lounge so they can be more prone to noise, if you do stay with us again in the future we will do our best to accommodate you in one of the higher floors. We are plesed you enjoyed the games and lounge however! Kind regards, Trek Global Management

77%

Nothing on the website lets you know that the hostel is that big, and as a rule I don't like the bigger ones. However, Trek Global has many redeeming features, amongst which: the bathrooms, the living area and the kitchens. We had a really comfortable stay and it wasn't as noisy as we feared despite New Year's Eve. The beds are good and so is the linen. One can tell it's new and I hope it stays as functional, comfortable and well equipped as it is in the future.

  • 31 Dec 2012
  • Novice Nomad
  • Anonymous
  • France
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for your great comments! We are glad you enjoyed your stay and hope to see you again one day! Kind regards, Trek Global Management

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