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Turtlecove Accommodation Reviews

14 Bryce Street, Whitianga, New Zealand

Reviews & Ratings Explained

89%

Rating
54 Total Reviews
  • 80%Value For Money
  • 88%Security
  • 92%Location
  • 92%Staff
  • 84%Atmosphere
  • 96%Cleanliness
  • 92%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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66%

Only after paying for our stay and hunting down the person running this hostel a few times did we find out about the lack of Wi-Fi, despite numerous signs advertising it. The person manning the operation summarily told us the Wi-Fi is down, but we can use one of the XP machines that cost $2 for 18 minutes. After deciding that we still needed to book things, we broke down and paid for the dinosaur. It limped along until, at last, 18 minutes were up and we were no closer to booking anything.

Owner Comment (Hide)
We do not stay in our office 24/7 but we are only a push of a button away, and yes our wifi was broken, BUT had we known this was such a big problem for you during your 3 day stay and that you couldn't make use the free wifi available at the library 5 min walk from here, then we would have happily cancelled your booking. Security, well we have a safe available and your cabin locked and we do a security round after midnight every night? We hope you enjoyed the rest of your trip. Regards Jean

100%

Perfect place to be. Friendly staff, and guesthouse very clean. Great!

Owner Comment (Hide)
thank you so much for your lovely review. We are really happy that you enjoyed your stay with us and all the best for the rest of your journey Regards Turtlecove Crew



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