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U Hostels Reviews

Calle Sagasta 22, Madrid, Spain

Reviews & Ratings Explained

90%

Rating
1903 Total Reviews
  • 90%Value For Money
  • 90%Security
  • 89%Location
  • 88%Staff
  • 88%Atmosphere
  • 91%Cleanliness
  • 91%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Very good:)

Owner Comment (Hide)
Dear guest, Thank you for your review! We are so happy you had a very nice experience at our hostel during your visit to Madrid! We look forward to seeing you again!

74%

Nice hostel.

Owner Comment (Hide)
Dear guest, Thank you very much for your review! We´re happy to hear you liked our hostel and found it nice! We look forward to seeing you again here in the near future!

86%

Great stay at at Christopher. Fun crowd, helpful staff. Really good facilities for all ages and whatever you are looking for. I highly recommend the place. Centrally located and right next to the metro stop. Bar/ restaurant in the ground floor.

  • 23rd Feb 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Dear guest, Thanks for your review! I think you made a mistake in the name and wanted to say U HOSTELS Madrid ;) We are so glad you liked your stay at our hostel and found all of us helpful! We hope to see you again at U HOSTELS Madrid!

83%

The hostel was good as far as showers (amazing), events, and quiet rooms. But the staff was just ok. They all live in dorms there so they stick in their staff groups and don't have many recommendations to give when I asked questions.

Owner Comment (Hide)
Dear guest, We are happy you enjoyed our facilities, activities, and quiet rooms! As we are a hostel, it´s really normal to have most of our hostel rooms as dorms (Travellers share rooms with each other) so we don´t only have private rooms. Sorry if you asked questions that our staff couldn´t give many recommendations about. We usually do our best to provide our clients with the best directions and recommendations. We´ll take your comments into consideration! We hope to see you here soon!

71%

U Hostel was very nice and modern. Something to note: this is NOT a youth hostel. I had a 50 year old woman in my dorm room. The hostel does a pretty good job at organizing events for those few that were interested. Breakfast was weak but included. The bar was not really a place to meet other travelers. Besides that it was clean and located close enough to walk to the sights. I probably would not stay there again but it was sufficient for my trip to Madrid this time.

Owner Comment (Hide)
Dear guest, Thanks for your review! We´re a large hostel welcoming people from different ages, so there´re people from different ages. Breakfast isn´t so big as we give it for free to every guest, though guests can buy the low-cost big special breakfast. We organize various daily events including several free ones at different times, in the hostel and in its bar, to help travellers socialize and meet, so we are disappointed you didn´t realize that. We hope to see you again here soon! :)

94%

Everything was great and easy. Comfortable. Friendly. Sometimes music was a bit loud and hard in the common areas but that is the trend these days.

  • 19th Feb 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Dear guest, Thanks very much for your review! We highly appreciate it! We are so happy you enjoyed your stay here. Regarding the music, we apologize if it was a little bit loud. If you told us that, our staff would have definitely instantly lowered its volume. We thank you again for your review and we look forward to seeing you again here in the near future! Best regards!

100%

Awesome location and great backpacker vibe. Events every night organized by the hostel. Rooms are some of the best I've been in. A bit weird to have to make up your own bed but at least I know the sheets are fresh and changed (by me). A 2 minute walk from the nearest metro stop and a grocery store. Also has a small breakfast included and an open kitchen (pots and pans available) for other meals.

Owner Comment (Hide)
Dear guest, Thanks lot for your review! We´re extremely happy you were impressed by our hostel! It´s really common in hostels people make their own beds with sheets and bed linenes (As you saw we give them fresh and for free upon arrival) In this way, guests also feel assured linens are completely clean :) Regarding our breakfast, it isn´t very big because we give it for free to each guest, though we have the low-cost big special breakfast. We look very forward to seeing you again here!!

100%

Everything is perfect! Good strong solid wood bunk beds, good mattresses, good common rooms and TV room, guided tours and organised pub crawls.

Owner Comment (Hide)
Dear guest. Thank you so much for your review! We are so glad you had a great experience at our hostel during your stay in Madrid! We always do our best to provide our clients with the highest quality of all facilities, equipment, and services! We thank you again for your review!! We look forward very much to seeing you again here soon!

97%

Great hostel, would definitely go there again! Nice stuff, good facilities and very clean and safe building. You have to take the metro to get to the centre (it's quite far to walk) but it's a short ride and everything else is really great.

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! It is great to hear you enjoyed your stay at our hostel! We always do our best to serve our clients in the best way possible! Regarding our location, we are actually very closed to Puerta del Sol and Gran Via (The center and downtown of Madrid), only 10-15 minutes walking maximum. You might have taken longer ways to go there so it looked far for you. We thank you again for your review and hope to see you again here in the near future!

51%

My 2 night stay at this hostel was surprisingly UNpleasent. I was constantly Anooyed and receiving terrible service from the staff. This hostel is more like one giant free for all hotel with no control over what goes on, as when I was hear a group of literally 50-100 school kids were here who were very disrespectful in terms of noise very late at night, and early in morning. They also made me switch rooms, for no reason. Wifi was inconsistent, when the big group arrived It got very poor.

Owner Comment (Hide)
Dear guest! Thanks for your review! We´re disappointed if that group made any annoying noises. You should´ve notified us that and our staff would´ve gone instantly to talk to the teachers to sort out that issue. We´re surprised you say that about our staff service as our priority is always making our guests feel home and so satisfied. We assure there was a definite motivation to move you from your room. We hope to see you again here soon!

97%

I would definitely use U Hostels again.

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! We highly appreciate it! We are so thrilled to hearing you liked everything in our hostel! We look forwrad to welcoming you here again at our hostel whenever you come to Madrid!

97%

Great hostel. They have lots of activities and people are really friendly there. The facilities are really clean, I think I saw the staff cleaning the bathrooms 3 times a day. It even smells like grapes. It's really close to a metro station, supermarkets and bars. Would definitely stay there again.

Owner Comment (Hide)
Dear guest, Thank you very much for your comments! We are so delighted you had a nice experience here with all, our friendly staff, daily social activities including several free ones, the ability of reaching many markets and major metro stations and downtowns of Madrid in a couple of minutes, and that you realized our deep cleanliness (We indeed clean our bathrooms and showers at least 2-3 times per day) We thank you again for yor review! We look forward to your next stay here soon!

60%

We stayed in a room with a private ensuite - definitely not worth the extra cost. The heating was ridiculous given it is controlled by staff and over each floor. It was overly hot one night and when we asked the staff to turn it down or off, they didn't. It took 3 different people asking the staff in order for the temperature to be lowered.

Owner Comment (Hide)
Dear guest, Thank you for your review! We sincerely apologize if you had an issue with the heater. The heating is indeed controlled by staff but that´s typical in hostels in Madrid. There was a problem in the heater of your room and thus the staff couldn´t fix it immediately until the maintenance staff arrived and fixed the issue. We truly apologize again for any inconvenience as our guests usually don´t find such issues here. We hope to see you again in the near future!

97%

Good location, like the free walking tour and the pub crawl activities. Would recommend this hostel to friends coming to Madrid


94%

Staff are excellent, especially Gabriel.

  • 30th Jan 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! We highly appreciate it and we are very happy to see you enjoyed your stay at our hostel! We look forward to seeing you again soon! Best regards!

100%

El mejor hostal en el que he estado. Excelentes instalaciones h atención!


91%

What a large and still cozy hostel. Cool vibe, good extras and great staff. Unfortunately it takes a longer walk (15min) to reach the sights and party places, but then again: The hostel is quite exciting as is. Will come again.

Owner Comment (Hide)
Dear guest, Thank you for your review! We are extremely happy you had a great stay at our hostel with all, our staff, cozy and nice atmosphere, abilitlity to reach the main downtowns, centers and several places of the city walking in a matter of few minutes! It is great to hear we could make your stay excellent overall! We thank you again for your review! We hope to see you again in the near future!

91%

Nice location, clean and good wifi. But there description is not sufficient . Breakfast was not enough to me.

Owner Comment (Hide)
Dear guest, Great to hear that our location, cleanliness, and free wifi got your full interest! Our breakfast is free for every guest without any charge, so it´s not extremely big. Though guests have the chance of buying the low-cost big special breakfast. We do our bset to make our description fully sufficient on the website and everywhere. If anytime you have any query, please feel free to ask our staff to help you with it efficiently :) We look forward to seeing you again here soon!

83%

The hostel is a big chain, so the services are good. Big spacious rooms, comfortable mattresses, plenty of showers and toilets. Not much atmosphere though, and the breakfast is not worth the price.

Owner Comment (Hide)
Dear guest, Thank you very much for your review! We are so happy you liked our services and facilities! Regarding the atmosphere, we really have a very amusing one that you cannot find in most of other hostels. We have various daily activities, including several free ones, where people socialize and have fun! The breakfast we have is free for everey guest of the hostel so you weren´t charged anything for it. Thank you again for your review! We look forward to seeing you again soon!

91%

Good place to stay with great atmosphere! Its main strengths are location and value for money. Recommended.

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! It is great to hear you liked the atmosphere, location and everything in our hostel! We always work to be the best hostel with high quality in Madrid while maintaining our prices affordable and reasonable for everyone. Thank you again for your review! Looking forward to seeing you again here!!

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