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U Hostels Reviews

Calle Sagasta 22, Madrid, Spain

Reviews & Ratings Explained

90%

Rating
2101 Total Reviews
  • 91%Value For Money
  • 91%Security
  • 89%Location
  • 90%Staff
  • 87%Atmosphere
  • 91%Cleanliness
  • 91%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

Quite inconvenient to borrow the hair-dryer.

Owner Comment (Hide)
Dear guest, Thank you for staying with us! We have several hair dryers in our reception desk that we lend to our guests. If you did not find one when you asked for it, it would have been because all were lent out. We will take your comment into consideration! Thank you for staying with us and we hope to see you again soon!

94%

It's a great hostel that's incredibly clean with amazing staff who really helped me out when I was feeling ill.

Owner Comment (Hide)
Dear guest, Thank you very much for your review! We are so happy you had a great experience at our hostel! We look forward to seeing you again soon! Thank you again!!

94%

Nice and cosy hostel. Rooms were clean and tidy. Staff were really helpful. Kitchen were well equipment. Really good place to sleep in Madrid.


83%

My stay at U hostel in Madrid was okay. The facilities and cleanliness were great and the rooms were nice with little night lights on every bunk. Though I think what let it down for me was the staff not being the most welcoming when I first arrived and it's not as social as I wanted it to be with people mainly keeping to themselves. But that could just be the people that were there when I was.

Owner Comment (Hide)
Dear guest, Thanks for your review! We are happy you liked our cleanliness and facilities! Our staff usually always be very welcoming and friendly but we will definitely take your comment about that into consideration. You could always find different people here at the hostel, and we do arrange several social daily activities including many free ones so people can socialize and enjoy their stays together. Thank you a lot for all your comments and we do hope to meet you again in the near future!

94%

Well-run hostel, definitely a good value for the money. All of the staff are willing to help out in whatever way that they can and they will accommodate any needs that you have. Made my stay in Madrid all that much more fun + easy!

Owner Comment (Hide)
Dear guest, Thank you very much for your review! We are so glad to know we made your stay in Madrid easier and more fun! We always do our best to provide our guests with an extra memorable memory from Madrid! We hope to see you here again soon!

80%

Great location. Close to the metro. Easy to get to from the airport. Amazing showers, hot water and great water pressure. Clean, quiet in rooms, social, great common rooms, kitchen, etc.

Owner Comment (Hide)
Dear guest, Thank you for your review! We are so glad you overally liked our hostel and its facilities! We hope to see you again soon! Thank you for staying with us!

94%

Very good hostel! Not directly in the centre, but very close (El Sol 15-20 Mins walking), also very good metro connections. Overally super clean, the showers/bathrooms were the nicest I have seen in any hostel and the staff was very friendly and helpful. You can meet nice people to party with but it's not a crazy party hostel and in the bedroom floors it's quiet at night. Also, there are 5 floors in the building and all of it is the hostel, so it's very big. Definitely recommended.

Owner Comment (Hide)
Dear guest, Thank you very much for your review :-) It is thrilling to know you found our hostel an excellent option! We always do our best to be number 1 in Madrid! Thank you again for your review! We hope to see you again here in the near future! Best regards!

100%

Great hostel! Stayed in a six bed all Girls dorm and loved our stay. Staff was very friendly and helpful. Met cool people from all over the world. Tapas Dinner was fun, although the Tapas we ate was poor quality and not worth the money.

Owner Comment (Hide)
Dear guest, Thank you very much for your review! Great to know you liked our hostel and found it perfect overall! We will take all your comments, including the ones relating to the Tapas activity quality, into full consideration. Thank you very much for staying with us and we look very forward to seeing you here again in the near future!

94%

This hostel definitely has a cool, college-student vibe to it. The staff was very nice and helpful, and the place was pretty clean. It seemed kinda far from the main attractions, and breakfast wasn't much to be excited about. Also, it's one of the pricer hostels I've stayed in (which may just be because it was in Madrid). However, overall, I would recommend this hostel!


94%

Higher end hostel, great for groups.

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! We are so happy you were completely saitisfied and happy with our hostel and services! We always do our best to be the best option for both groups and individuals! Thank you very much for staying with us! We look forward to seeing you here again! Best regards!

100%

They were perfect for my stay. I was only in transit from Madrid to Malaga. They are a few stops from Atoche RENFE where I caught the train to Malaga. They have a lot of young people that come in groups which gives the Hostel a nice ambience. I may return to the Hostel on my way back the USA. I´ll take the Metro to Airport from here. Also I might spend a couple of days in Madrid to see the Prado from here.

Owner Comment (Hide)
Dear guest, Thank you very much for your review and staying with us! We had the honour to host you and we are so thrilled to knowing you had a great experience here while staying in Madrid! We look forward to seeing you again here when you come back to Madrid and we would provide you with any help or recommendation needed! Hope to see you soon!

94%

Best option for Madrid

Owner Comment (Hide)
Dear guest, Thank you very much for your review! We are so happy you found our hostel the best option in Madrid as always work to be the best! We thank you again for your review and we look forward to seeing you again here!

100%

U-Hostels was a great hostel. Very friendly and helpful staff, clean rooms and showers, very safe and secure. We enjoyed the daily activities offered. The decor was so neat and fun! Would definitely stay here again.

Owner Comment (Hide)
Dear guest, Thank you for your review. We are so happy you enjoyed your stay at our hostel during your trip in Madrid! We look forward to seeing you again here!

83%

If you need internet, don't go to this hostel! It does not matter if you are on the fifth floor or at the facilities at the entrance: Internet connection is extremely slow and not reliable at all, even at the desktop-computers from the hostel which the guests can use. The staff could not help out at this issue either. Besides of this, the hostel is ok, nothing super special but quite well in general. Showers and toilets are very clean.

  • 17th Mar 2015
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Dear guest, Thank you for your review and staying with us! We are happy you liked the cleanliness of our hostel. During your stay here we had an issue with the internet but now the problem has been sort out and the internet is working perfectly again in our entire building and inside all our rooms. We assure you that next time you are here you will not have any problem with the internet connection. Thank you a lot for your review and we look forward to seeing you again here!

91%

It is my second time at the hostel and I do recommend it.

Owner Comment (Hide)
Dear guest, Thank you a lot for your review and staying again with us while staying in Madrid! We really appreciate that and hope to see you again here for more times in the near future! Best regards!

97%

The activities in the evening were great and the walking tour was good also the extra info she wrote on the maps was appreciated

  • 10th Mar 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Dear guest, Thank you very much for your review! We are so happy you had a great experience hear and enjoyed all our services including our daily free activities, maps and recommendations! We look forward to seeing you again here in the near future!

94%

V clean hotel and nice staffs!!! Good locations and easy to find! Nice shower with hot water! Just a bit cold and noise when sleep!! A nice hostel!!!

Owner Comment (Hide)
Dear guest, We are so happy you liked our hostel! We always do our best to serve our customers perfectly and be a great part of their memory in Madrid! If you felt cold when you were sleeping, you should have told us so we could have increased the temperature of the room. We usually seek to make the tempertaure very moderate so it suits all guests. Regarding the noise, this depends on the people of the room, we hope it wasn´t annoying though! We hope to see you again here soon!

80%

Very clean and comfy common area to meet other travelers. Staff was unprofessional and not prepared or attentive.

Owner Comment (Hide)
I´m very disappointed to hear that you found our service that way. We really care about the customer service and we would like to know more. Please email us with a pone number or email address so i can know more about this.

94%

Amazing hostel! The staff (Aicha, Yasam and Erica - I'm sure I didn't spell any of the names correctly -are awesome!). Facilities and atmosphere are great. The hostel is a little stingy when it comes to food though.

Owner Comment (Hide)
Dear guest, We´re so thrilled you found our staff members awesome, and you liked our facilities and atmosphere! Regarding the kitchen, we clean it profoundly more than once per day. If you found an undisreable smell from there, it would have been by customers cooking their food and probably didn´t clean the cooking tools instantly. We truly always work hard to assure that every part of our hostel clean and fresh. We´ll take your comments into consideration. We hope to see you again soon!!!

97%

Very good:)

Owner Comment (Hide)
Dear guest, Thank you for your review! We are so happy you had a very nice experience at our hostel during your visit to Madrid! We look forward to seeing you again!

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