X

Home to the world's greatest Hostels

30,000 properties, 180 countries Over 3.5 million guest reviews 21 million bookings

U Hostels Reviews

Calle Sagasta 22, Madrid, Spain

Reviews & Ratings Explained

90%

Rating
2089 Total Reviews
  • 91%Value For Money
  • 91%Security
  • 89%Location
  • 89%Staff
  • 87%Atmosphere
  • 91%Cleanliness
  • 91%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »

  • Show:

100%

Awesome location and great backpacker vibe. Events every night organized by the hostel. Rooms are some of the best I've been in. A bit weird to have to make up your own bed but at least I know the sheets are fresh and changed (by me). A 2 minute walk from the nearest metro stop and a grocery store. Also has a small breakfast included and an open kitchen (pots and pans available) for other meals.

Owner Comment (Hide)
Dear guest, Thanks lot for your review! We´re extremely happy you were impressed by our hostel! It´s really common in hostels people make their own beds with sheets and bed linenes (As you saw we give them fresh and for free upon arrival) In this way, guests also feel assured linens are completely clean :) Regarding our breakfast, it isn´t very big because we give it for free to each guest, though we have the low-cost big special breakfast. We look very forward to seeing you again here!!

100%

Everything is perfect! Good strong solid wood bunk beds, good mattresses, good common rooms and TV room, guided tours and organised pub crawls.

Owner Comment (Hide)
Dear guest. Thank you so much for your review! We are so glad you had a great experience at our hostel during your stay in Madrid! We always do our best to provide our clients with the highest quality of all facilities, equipment, and services! We thank you again for your review!! We look forward very much to seeing you again here soon!

97%

Great hostel, would definitely go there again! Nice stuff, good facilities and very clean and safe building. You have to take the metro to get to the centre (it's quite far to walk) but it's a short ride and everything else is really great.

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! It is great to hear you enjoyed your stay at our hostel! We always do our best to serve our clients in the best way possible! Regarding our location, we are actually very closed to Puerta del Sol and Gran Via (The center and downtown of Madrid), only 10-15 minutes walking maximum. You might have taken longer ways to go there so it looked far for you. We thank you again for your review and hope to see you again here in the near future!

51%

My 2 night stay at this hostel was surprisingly UNpleasent. I was constantly Anooyed and receiving terrible service from the staff. This hostel is more like one giant free for all hotel with no control over what goes on, as when I was hear a group of literally 50-100 school kids were here who were very disrespectful in terms of noise very late at night, and early in morning. They also made me switch rooms, for no reason. Wifi was inconsistent, when the big group arrived It got very poor.

Owner Comment (Hide)
Dear guest! Thanks for your review! We´re disappointed if that group made any annoying noises. You should´ve notified us that and our staff would´ve gone instantly to talk to the teachers to sort out that issue. We´re surprised you say that about our staff service as our priority is always making our guests feel home and so satisfied. We assure there was a definite motivation to move you from your room. We hope to see you again here soon!

97%

I would definitely use U Hostels again.

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! We highly appreciate it! We are so thrilled to hearing you liked everything in our hostel! We look forwrad to welcoming you here again at our hostel whenever you come to Madrid!

97%

Great hostel. They have lots of activities and people are really friendly there. The facilities are really clean, I think I saw the staff cleaning the bathrooms 3 times a day. It even smells like grapes. It's really close to a metro station, supermarkets and bars. Would definitely stay there again.

Owner Comment (Hide)
Dear guest, Thank you very much for your comments! We are so delighted you had a nice experience here with all, our friendly staff, daily social activities including several free ones, the ability of reaching many markets and major metro stations and downtowns of Madrid in a couple of minutes, and that you realized our deep cleanliness (We indeed clean our bathrooms and showers at least 2-3 times per day) We thank you again for yor review! We look forward to your next stay here soon!

60%

We stayed in a room with a private ensuite - definitely not worth the extra cost. The heating was ridiculous given it is controlled by staff and over each floor. It was overly hot one night and when we asked the staff to turn it down or off, they didn't. It took 3 different people asking the staff in order for the temperature to be lowered.

Owner Comment (Hide)
Dear guest, Thank you for your review! We sincerely apologize if you had an issue with the heater. The heating is indeed controlled by staff but that´s typical in hostels in Madrid. There was a problem in the heater of your room and thus the staff couldn´t fix it immediately until the maintenance staff arrived and fixed the issue. We truly apologize again for any inconvenience as our guests usually don´t find such issues here. We hope to see you again in the near future!

97%

Good location, like the free walking tour and the pub crawl activities. Would recommend this hostel to friends coming to Madrid


94%

Staff are excellent, especially Gabriel.

  • 30th Jan 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! We highly appreciate it and we are very happy to see you enjoyed your stay at our hostel! We look forward to seeing you again soon! Best regards!

100%

El mejor hostal en el que he estado. Excelentes instalaciones h atención!


91%

What a large and still cozy hostel. Cool vibe, good extras and great staff. Unfortunately it takes a longer walk (15min) to reach the sights and party places, but then again: The hostel is quite exciting as is. Will come again.

Owner Comment (Hide)
Dear guest, Thank you for your review! We are extremely happy you had a great stay at our hostel with all, our staff, cozy and nice atmosphere, abilitlity to reach the main downtowns, centers and several places of the city walking in a matter of few minutes! It is great to hear we could make your stay excellent overall! We thank you again for your review! We hope to see you again in the near future!

91%

Nice location, clean and good wifi. But there description is not sufficient . Breakfast was not enough to me.

Owner Comment (Hide)
Dear guest, Great to hear that our location, cleanliness, and free wifi got your full interest! Our breakfast is free for every guest without any charge, so it´s not extremely big. Though guests have the chance of buying the low-cost big special breakfast. We do our bset to make our description fully sufficient on the website and everywhere. If anytime you have any query, please feel free to ask our staff to help you with it efficiently :) We look forward to seeing you again here soon!

83%

The hostel is a big chain, so the services are good. Big spacious rooms, comfortable mattresses, plenty of showers and toilets. Not much atmosphere though, and the breakfast is not worth the price.

Owner Comment (Hide)
Dear guest, Thank you very much for your review! We are so happy you liked our services and facilities! Regarding the atmosphere, we really have a very amusing one that you cannot find in most of other hostels. We have various daily activities, including several free ones, where people socialize and have fun! The breakfast we have is free for everey guest of the hostel so you weren´t charged anything for it. Thank you again for your review! We look forward to seeing you again soon!

91%

Good place to stay with great atmosphere! Its main strengths are location and value for money. Recommended.

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! It is great to hear you liked the atmosphere, location and everything in our hostel! We always work to be the best hostel with high quality in Madrid while maintaining our prices affordable and reasonable for everyone. Thank you again for your review! Looking forward to seeing you again here!!

97%

Thank you to Uhostel! You were the last stop of a 3 month trip and it was amazing. The beds were comfy amd spacious. The bathrooms clean and always available because there was so many showers. And the people so helpful, a special thanks to Roberto, Patricia and Violet for the amazing tours! It was the best way to end my trip with beautiful people!

Owner Comment (Hide)
Dear guest, Many thanks for your review! We´re so excited to hear from you! We always work hard on everything in the hostel to serve you perfectly! As you saw, our beds and mattresses and very comy and unique unlike most other places! Additionally, we always prepare our facilities to be very clean and fresh, and we always have our staff very motivated to do their jobs in the most professional way possible! Thank you again for your review! We look forward to hearing again from you!

86%

Really nice Hotel with great location. The staff are very nice and friendly. The rooms are big and very warm inside. Maybe they could be a little bit cleaner but it was ok. The baths are very good! The breakfast maybe more space it was a little bit crowded but it was very good. Its a great place to stay once the cost and the location are great!

Owner Comment (Hide)
Dear guest. It´s great to hear you enjoyed your stay at our hostel! We assure rooms get perfectly cleaned on a daily basis and many areas get cleaned twice per day. Regarding the breakfast space, usually it doesn´t happen to be crowded as the breakfast place is big and we have many breakfast workers. Though when you were here there might have been a group of clients that came at the same moment so it seemed a little bit crowded :) We look forward to seeing you again soon!

97%

Loved this hoste! It was clean and staff where more then accommodating, great location can walk to everything and so close to the train station :)

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! We are so glad you had a great experience here while staying in Madrid! We hope to see you again here to provide you with another nice experience with us! Thank you again for your review! We are looking forward to seeing you again soon!

91%

Harry did a great free walking tour

Owner Comment (Hide)
Dear guest! Thanks for your review! We are so gald you enjoyed your stay at our hostel! We look forward to seeing you again here in the near future!

74%

The window latch was broken so it didn't close properly. As a result the room was really cold and the duvet was too thin for a January night. And I say that as someone from cold, wet Britain! Everything else was fine though.

Owner Comment (Hide)
Dear guest, Thanks for your review! We apologize the latch was broken, if you told us it was broken the maintenance team could have fixed it instantly. Now it is totally fixed and fine. Also, if you needed more duvets, we would have been more than glad to give you one. We are glad everything else was fine. We are sure that next time everything will be more than perfect! Again thank you a lot for your review! We look forward to seeing you again here!

86%

Excellent hostel with all the facilities you could ask for. The staff are extremely friendly and will try to help you with any query you may have . I'd like to thank Erika especially who assisted me with looking for permant accommodation in Madrid .I would highly recommend this hostel to any friends visiting Madrid .

  • 16th Jan 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Dear guest, Thank you a lot for your review! We really appreciate it! We are so glad your found our hostel excellent as we always aim to be number 1 in Madrid, and we are happy you found everything in the hostel, including our staff, very helpful! Thank you again a lot for your review! We truly hope to see you again here in the near future whenever you come to Madrid!

(153 results)


View all Madrid Hostels

Please give us your feedback