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United Backpackers Reviews

250 Flinders Street, Melbourne, Australia

Reviews & Ratings Explained

89%

Rating
244 Total Reviews
  • 85%Value For Money
  • 92%Security
  • 99%Location
  • 88%Staff
  • 83%Atmosphere
  • 88%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

Perfect location, clean and large bedroom but pretty small ensuite.


77%

All brand new and stylish. Kinda Party Backpacker Hostel. Not a quiete place....


83%

The kitchen was very messy at times which is not surprising considering the number of people staying in the hostel. Nonetheless, this issue is being dealt with better in other hostels.

Owner Comment (Hide)
Hello - thank you for taking the time to leave your feedback. I'm sorry that you found the kitchen a bit messy...the kitchen is fully cleaned every night - with fridges cleaned out twice a week and staff attending to it throughout the day. We also have staff in the kitchen during peak periods 7 nights a week! Happy Travels Jess Operations Manager United Backpackers.

97%

Booked here to stay for 2 nights in a shared dorm with my friend, booking got stuffed up but was upgraded for free to a private room!! SUPER SUPER stoked about that!! Location was awesome walk-able to everything and right next to Degraves ST which has the best breakfast food EVER!! Heater didn't work in the room but we were giving extra blankets because it was so cold! Would definitely stay there again! Thanks guys your awesome!

Owner Comment (Hide)
Thank you for taking the time to leave your feedback. I am super glad to hear that you enjoyed your stay with us! What a bonus on the private room hey! You sure can't beat this location, right in the heart of this amazing city - with all the best it has to offer at the front door (almost too much to choose from in Degraves St!) - Hopefully we will see you next time you're in Melbourne. Happy Travels, Jess - Operations Manager

94%

PROS: 1. LOCATION!! right on the flinders st. made it really close to all the tram n train stations.. 2. Key system makes it pretty secure and safe! 3. Obsessed with cleanliness, SUPER CLEAN!4. Super comfy mattresses and charging point on each bunk!! that was really cool! 5. Good spacious lockers to keep ur stuff! CONS: 1. Very less no. of social events happening.. so the chance to meet new people is not that great! 2.kitchen closes at 12 and they dont have their own bar, but BYO is cool!


89%

The location of the hostel is awesome. It was a few minute walk from everything. All the staff I talked with were super nice and also hilarious. I wish that all the people who stayed there were as friendly as their staff, but that's no fault of the hostel. I think the in-room shower could've been a little cleaner (and bigger), but when I used the common one that was super clean and a huge space. Biggest thing I would suggest is to update is the bunk beds- they are very noisy!

Owner Comment (Hide)
Hello there, thanks for leaving your feedback. We do appreciate it! I am very glad to read that you enjoyed your stay with us. I think we have the best staff in the business. I sure do wish you had told us about the squeaky bed while you were here - it's an easy fix! But if we are not told we don't know! The ensuites are little (we like to think small but perfectly formed!) - but they are cleaned every day. Happy Travels Jess Operations Manager

100%

Superb place, very cool. All good, would definitely recommend. It's right opposite Flinders Station, hot/powerful showers, free wifi in communal areas, each bed has light and plug socket... they know what people want/need. Brilliant, thank you!

Owner Comment (Hide)
Oh goodness, what lovely things to say! We work hard to make sure that all out guests have the best time in this amazing city - and we reckon we're the perfect base to see it all from - I'm glad you did too. Thank you for taking the time to leave your feedback - we really do appreciate it. Happy Travels - see you again soon! Jess Operations Manager United Backpackers

89%

If I had only stayed at United Backpackers for a night, I would have given them a terrible review honestly. At first it's a bit austere and cold, plus with a lot of long termers it was a little hard to find friendly people. However, after a couple days I found this hostel to be fantastic...specifically the staff who were amazing. I ended up going back two more times when I passed through on my way to other places...it became my "safe" place in Melbourne!

Owner Comment (Hide)
Hello there - I am very glad to read that you changed your mind about United! We really do have the best staff in the business (but shh...don't tell them, they'll get big heads!) and we work hard to make sure that all of our guests have the best possible time in this amazing city. We hope to see you again soon! Happy Travels, Jess Operations Manager

100%

The best and most modern hostel I have been in Australia!

Owner Comment (Hide)
Wow! What lovely things to say. Thanks for choosing us! We hope to see you back at United one day soon :) Happy Travels Jess Operations Manager

97%

Good hostel in a great location, right across from Flinder's Street Station and right around the corner from DeGrave's street with lots of cafes. Big kitchen and seating area with lots of fridge space, and a decent and comfortable TV room in the next room. The WiFi only works in the lobby and 1st floor, and not in the rooms, so most people in the public spaces are not social but just on phone/laptop. Staff were very helpful and friendly and will help book tours, etc.

Owner Comment (Hide)
Hello, Thank you for leaving your thoughts about your stay with us - I am really glad to see that you enjoyed your time. Sure can't beat this location can you :) Right in the heart of the city with all the best that Melbourne has to offer just outside the front door! Happy Travels Jess Operations Manager

77%

Should include towels, not charge $5 to hire with extra $5 deposit. I hate it when places lock their kitchen at night. Beds wobbly so you can feel every movement your bunk mate makes. Good: power points at every bed! Location is ridiculously good. Clean. Kitchen area is great. Rooms decent size.

Owner Comment (Hide)
Hello there. Thank you for leaving your feedback. I am glad to see that there was lots that you enjoyed about your stay with us. We charge a small fee for towels that covers the cost of cleaning them with a deposit to ensure that we get them back (just like the keys!). As you can imagine with a large busy hostel it's important that the kitchen (and it is awesome isn't it!) is closed for deep cleaning every night . You sure can't beat this locations :) Happy Travels, Jess - Ops Manager

94%

Really nice hostel. Friendly staff, nice people in the hostel, clean rooms, lots of events planned. Really enjoyed my time spent here.


86%

Great location. Room smelt quite badly, felt toilets could've been cleaner, but showers were fine. Good kitchen/common area. Would recommend.

Owner Comment (Hide)
Hi there - thanks for taking the time to leave your feedback, I'm really glad to read that you will happily recommend us! You really can't beat our location can you? We have amazing housekeepers working around the clock to keep the building clean and tidy and both toilets and showers are cleaned twice a day (sometimes more!). Our amazing kitchen/common area is pretty special. We love it too! Happy Travels, Jess - Operations Manager United Backpackers

86%

The location was excellent, right near the train station and Fed Square. It would be nice if the internet reached the rooms instead of just the common areas. I actually lucked out because it did reach my room on the first floor. The atmosphere in the common areas wasn't particularly social, partly because everyone seemed to be on the internet. The rooms were nice but there was definitely a smell of BO, which was hard to get rid of because it was cold with the windows open. Good value for $$.

  • 25th Jul 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hey there! Thank you for taking the time to leave your feedback! We really appreciate it! Free Wi-fi sure is a good thing and a bad thing isn't it!? We really love having the wifi to offer our guests, but also want people out of the rooms and off facebook and meeting each other! Our fab new basement bar and lounge room will shortly be open with more communal space (and wi-fi!) making it even easier to meet new peeps and really crank up the social vibe! Happy Travels, Jess, Operations Manager

100%

Great location, hyper comfy beds and each if them have a reading light and an outlet, also a private locker under the bed.

Owner Comment (Hide)
I think that sums us up perfectly :) Thank you for leaving your thoughts - I'm super glad that you enjoyed your stay with us! Happy Travels, Jess - Operations Manager

60%

Staff were not knowledgeable about the nightlife and places to go. No bar inside the hostel makes it hard to socialize.

Owner Comment (Hide)
Hello there, hmmm, I'm sorry to hear that you did not find our amazing staff knowledgeable - as Melbourne locals with wide ranging interested we love sharing our knowledge of this incredible city! Our brand new awesome bar will be open shortly (construction commenced this week!) but in the meantime all our guests are more than welcome to byo and we run nightly events to keep the hostel humming! Happy Travels, Jess - Operations Manager United Backpackers

83%

Very good location, super central within Melbourne . The rooms are very clean, the mattress pretty comfortable and the lockers have a decent size. Unfortunately Wifi is only accessable on the ground and first floor, would be nice to have access in your room as well. Due to the big size of the common area everyone is pretty spread out during the day, but in the evening when it's getting packed it's quite easy to meet people.

  • 24th Jul 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there! Thank you for leaving your feedback about your stay with us - I'm very glad to hear that you enjoyed your time at United. Free Wi-fi sure is a double-edged sword! We would much rather have everyone out of the rooms making friends than sitting in the dark on facebook! Wi-fi will shortly be available in our brand new basement bar and lounge area. Happy Travels, Jess - Operations Manager United Backpackers

77%

The messy room I stayed....I could not bear to be in there....but the perfect facilities

Owner Comment (Hide)
Hello there, thank you for taking the time to leave your feedback. I'm super glad to see there was lot's you loved about your stay with us! Unfortunately sometimes guests do allow their belongings to spread across a room don't they! We do our very best t encourage people to be tidy! Happy Travels, Jess, Operations Manager United Backpackers

97%

I Stayed in a private room with ensuite. It was spacious, clean

Owner Comment (Hide)
Hello there, thank you for taking the time to leave your feedback I'm really glad to hear that you enjoyed your stay with us. Hopefully we will see you again one day soon! Happy Travels, Jess: Operations Manager United Backpackers

89%

I stayed for just one night (way to short!) and it was a perfect location in the city, close to everything! The staff was very friendly and helpfull. The rooms were clean and spacious enough. Though the bed felt unstable with every move.. The night I stayed, the fire alarm went off at 3am or something.. but I suppose that doesn't happens every night.

Owner Comment (Hide)
Hi! Thank you for leaving your thoughts about your stay at United Backpackers. I'm so glad to hear that you enjoyed your (all too brief) time with us - one night is never enough! No one like a 3am fire-alarm! It certainly doesn't happen every night that's for sure :) Happy Travels, Jess: Operations Manager

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