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Urban Central Reviews

334 City Road Southbank, Melbourne, Australia

Reviews & Ratings Explained

81%

Rating
1821 Total Reviews
  • 79%Value For Money
  • 86%Security
  • 81%Location
  • 83%Staff
  • 72%Atmosphere
  • 84%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

This place is huge! and invites all sorts of people. The rooms itself was spacious. They have a nice kitchen area to cook your own food. Every night you can purchase hot dogs or burgers for very cheap!. The bar area was really big, so it gives you a good chance to meet other guests. However, one bathroom for the entire floor was a bit lacking (considering there were 20 rooms on the floor). The location of the guesthouse itself wasn't great. Quite a few drunks and anti social people around.


69%

Paying 8 $ to leave your bagage on the day of departure and paying for wifi is a ripoff. They milk you. However it has all requierd facilities and is located pretty good. So just expect the standard huge commercial city hostel.


91%

Good base if your working in the city. Rooms of only 4 so it's not noisy. Good big kitchen which still got very busy around dinner time. Only bad remark is the cheese grater has fallen apart and is really hard to use.


80%

Recommended place to stay,

Owner Comment (Hide)
Thank you for your review, We are so happy that you enjoyed your stay with us! Looking forward to welcoming you again. Kind regards, The team at Urban Central

86%

Been here many times now. Good modern hostel. Always come back.

Owner Comment (Hide)
Thank you for your review, We enjoy having you stay with us and look forward to having you stay again! Kind regards, The team at Urban Central.

100%

Very nice staff, big and clean rooms and bathrooms.

  • 29th Jul 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for this kind review! We think our staff are very nice too! Always willing to make you smile while helping you see and experience the sites our wonderful Melbourne has to offer. We are looking forward to welcoming you again. Kind regards, The team at urban central

91%

Clean place, nice staff. I'm not usually someone who likes large hostels as small ones have a friendlier tone and atmosphere but the perks of this place outweigh that detail.

Owner Comment (Hide)
Thank you for your fabulous review, Cleanliness is one of our top priorities and an area all staff help to maintain. We also think that our staff are nice and extremely friendly. They love going above and beyond to help you get the most of your stay here in Melbourne. We are looking forward to welcoming you again. Kind regards, The team at Urban Central

89%

Our stay UC was really good. Beds were comfy and bathrooms were clean. Staff were super excellent...friendly, and down to earth. They went out of their way to help us get around. My 7 year old son got 5 lolly pops too!!! Would definitely stay there again.

  • 3rd Jul 2015
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for your lovely review! It is so kind of you to acknowledge the amazing customer service provided by our staff. Your comfort and the cleanliness of our rooms are areas that we do out utmost to maintain and keep our high standards. We are looking forward to having you stay with us again and have more lollipops on standby. Kind regards, The team at Urban Central

74%

Clean and good value for money. Free rice, pasta, tea and coffee is helpful when you're on a budget. However, not a great place if you're looking to make friends and you have to pay for wifi by the hour which is also no fun. Must also pay for use of the computers.

Owner Comment (Hide)
Thank you for your review, We are glad you enjoyed your stay. Providing free breakfast, rice, pasta, tea and coffee is our pleasure, as well as a BBQ every night from$1. Our internet is with global gossip like many hostels. We also offer rates for hour, day, 3 day and weekly. Our computers are also with global gossip and can be use in a variety of languages. It provides a fast and efficient connection. We hope to have you stay again in the future, Kind regards, The team at urban central

57%

ok I think it's great that they hire number of hearing impaired people. However, here's the big issue. There is a hole on the side a wall. This makes the room extremely cold at night. I thought it was strange the noise from expressway is very loud because windows were closed. I figured it is the hole for the heater tube to go outside. They made this too big and sealed loosely. I have this terrible cold and couldn't stay longer. I had to move out even if I paid for more.

  • 3rd Jun 2015
  • Novice Nomad
  • Anonymous
  • South Korea
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your review, We have very dedicated, hardworking and friendly staff working with us. The holes you refer to were from our older air conditioning units and are currently being filled. It will also reduce the noise from the outside. We apologise for the inconvenience and hope that you will come and stay again in the future. Kind regards, The team at urban central

91%

I was there for a lab exchange, the small dorm rooms was perfect. Fairly quiet hostel and most of the residents appeared to be there to work. Perfect for me as I needed to be allowed to sleep properly. Kitchen was also very clean (much better than some other hostels in Melbourne).

Owner Comment (Hide)
Thank you for your kind review. Your comfort is our number 1 priority! We are very glad that you enjoyed your stay and look forward to welcoming you again in the future. Kind regards, The team at urban central.

63%

Average hostel especially in the double private rooms which are not value for money. Our room(s) faced an 11 lane motorway and one of them backed onto the lift shaft so it was very noisy. We requested to move rooms late at night as we couldn't sleep. The staff were helpful and moved us to a room a bit further down the hall. The rooms were cold, there are heaters but the big hole in the wall for the air-conditioning pipe doesn't help keep you warm. Couples I recommend paying the extra for a hotel

Owner Comment (Hide)
Thank you for your review, Your comfort is top priority and we do our utmost to assist you where possible. There is a side of our hostel that faces a motor way the noise is reduced with our double glazed windows and we are filling in the holes left by our old air con units. All the heaters in the rooms should be working, we do test these and should a guest inform us otherwise to fix the problem as soon as possible. Thank you for staying with us. Kind regards, The team at urban central

69%

No free wifi

  • 25th May 2015
  • Novice Nomad
  • Anonymous
  • Sweden
  • Couple, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your review, Our Wifi isn't free however it is with global gossip, a company used by many hostels. We offer hourly, daily, 3 days and a weekly pass. Thank you for staying with us. Kind regards, the team at urban central

94%

Great location for a great price! Would definitely stay here again. Most guests were at this hostel long term (3+ weeks). Great atmosphere in the common room in the afternoon, kitchen is decent, bathrooms are clean, dorms are a great size too. Lockers in the rooms are huge. Unfortunately there is no free wifi, but there is a maccas across the road with free wifi. Right next to a tram station and the Crowne - which was an easy landmark to find if you get lost easily/randomly hop on trams.

Owner Comment (Hide)
Thank you for your review, We also think that our location is great. Only a 2 minute walk to the south Melbourne market, Woolworths and Aldi. 15minute walk into the CBD or catch a tram from outside the hostel. Cleanliness is one of our main priorities our staff work hard to maintain all areas because we understand how important bathroom hygiene is when sharing facilities. Thank you for staying with us and we hope to see you again in the future, Kind regards, The team at urban central

77%

For how big this hostel is it's surprisingly good. The 24 hour reception is great as is the kitchen. The kitchen has been well thought out for so many people and the free tea/coffee/pasta & rice is a real winner. In walking distance to the free tram! The only downfalls are the quilts are a bit small and if you're a light sleeper this might not be for you with the bar downstairs.

Owner Comment (Hide)
Thank you for your wonderful review, We think it is important to be able to offer 24 hour service and security to our guests. As we are budget accommodation offering free breakfast, staples (rice, pasta, tea and coffee) and a cheap BBQ every day is our way of helping our guests out. Looking forward to welcoming you again soon. Kind regards, The team at urban central

94%

Good condition, Nice facility, Perfect security, Wonderful Staff

  • 16th May 2015
  • Novice Nomad
  • Anonymous
  • South Korea
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
I'm so pleased to hear you had a fantastic stay with us. We also think our staff are wonderful and I'm glad you enjoyed our facilities and fun atmosphere. Cleanliness and security are a high priority for us and I have passed on your kind comments to our team. I hope you also enjoyed our nightly BBQ in our bar with $1 hotdogs and $2 burgers. Hope to see you again next time you're in Melbourne.

66%

Not having wifi makes travelling arrangements very difficult, you can pay but it would really improve the hostel to havd free wifi

  • 14th May 2015
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your review, I'm glad you rated us highly in location, security, cleanliness and value for money. We work hard to keep our prices where they are in comparison to other venues and make cleanliness a top priority. Our wifi and internet cafe is with 'Global Gossip', any credit purchased with us can be used at all of the other 'Global Gossip' points around Australia, likewise if you have credit from another venue. Thank you again for your feedback.

100%

Amazing hostel!!! :)

Owner Comment (Hide)
Thank you for your outstanding review! We look forward to welcoming you again. Kind regards, The team at urban central

83%

Clean hostel with lots of freebies including breakfast and bread/pasta/rice. The kitchen was large and there always seemed to be staff cleaning it (which is nice since a lot of hostel kitchens get really gross throughout the day). Make sure to get a room with a window! Our biggest criticism is that despite the high rates you still had to buy wi-fi. But we would recommend staying here.

Owner Comment (Hide)
Thank you for your wonderful review, One of our highest priorities is cleanliness. Making sure the dorms, kitchen and all areas are clean for guests is extremely important to us and we appreciate your acknowledgment. Our WIFI is with global gossip like many other. It is very fast and reliable. With rates as low was 2.9 ph. Looking forward to having you stay again. Kind regards, The team at urban central

86%

Nice and cheap hostel, if they had free wifi, I'd say perfect! Nice breakfast, rooms and staff!

Owner Comment (Hide)
I'm glad to hear you had a great stay with us and enjoyed our rooms, friendly staff and free breakfast. We also offer free rice, pasta, tea and coffee in the kitchen and have a night BBQ in our bar. Our $1 hotdogs and $2 burgers are a bargain. Our wifi and internet cafe is with 'Global Gossip', any credit purchased with us can be used at all of the other 'Global Gossip' points around Australia, likewise if you have credit from another venue. Thank you for your feedback.

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