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Urban Central Reviews

334 City Road Southbank, Melbourne, Victoria, Australia

Reviews & Ratings Explained

81%

Rating
1289 Total Reviews
  • 79%Value For Money
  • 86%Security
  • 80%Location
  • 84%Staff
  • 75%Atmosphere
  • 83%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Ive always had a really good time here. The staf are friendly, the place is ALWAYS kept very clean and tidy. Definately would recommend it to everyone.

  • 09 Jun 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 31-40
  • (1 review)


100%

One of the best hostels I've stayed in and I've stayed in alot !! Clean tidy modern fun and good location And cheap !!! Highly recommend

  • 28 May 2013
  • Novice Nomad
  • Anonymous
  • Wales
  • Female, 18-24
  • (1 review)


80%

I found my stay quiet good but I was disappointed to have to say this but my toilet bag with all the contents including my raiser was stolen I realize I should have taken it out with me but I've learn't a lesson.... Thank you Regards Darren Dickson

  • 27 May 2013
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Hi Darren, thanks for taking the time to review Urban Central. I have checked again with Housekeeping and unfortunately your shower bag has not shown up. Should we locate the bag, I will be sure to contact you. I am glad you enjoyed the rest of your stay.

80%

Staffs are really nice. They are all willing 2 help us and solve our problems. Room is clean and light.

  • 27 May 2013
  • Novice Nomad
  • Anonymous
  • Taiwan
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your kind words in your review. I will be sure to pass on your review of our friendly staff. Enjoy the rest of your travels.

74%

I think you write on you webpage that it is including warm water or hot showers or how is it - but no! We were at the 4 floor and didn't manage to get a warm shower at all while we where there (three nights) - so don't promise it when it's not true and the hostel wasn't even full. And if you have the resources check your toilets more often - in general they were very clean until one night where some guys obvious had to much to drink - which where there half a day - not very nice (sink+toilet)

Owner Comment (Hide)
Hi Hanne, thanks for taking the time to review your stay with us at Urban Central. I am sorry to hear about the experience with the hot water. We have recently replaced a faulty unit and since then have not had any issues. With the bathrooms, we have cleaners thoroughly cleaning these several times a day but sometimes overnight some guests can get a bit messy but this is cleaned up as soon as the cleaners arrive in the morning. If reception is notified we can usually get this done immediately.

97%

i have stayed here a handful of times and its great

  • 25 May 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hey Jye Thanks for taking the time to review Urban Central. Its great to see you have returned so many times, we look forward to welcoming you again soon.

74%

Each bed has its own locker with a plug in it...so you can have your computer locked in safely while it is recharging..huge plus...okay location..about a 20 minute walk from city centre.. Kitchen is a bit small...great staff that has a quite good knowledge of the city..in general the hostel tries quite a few things to bring people together e.g. They had these events where you Can if you're a good chef cook for the hostel nd get a free night of accomodation (participants would pay a smaller fee)

Owner Comment (Hide)
HI Camilla, thanks for your review of your stay with us at Urban Central. I am glad you see you enjoyed your time here and our facilities. Its great to see you enjoyed the events we put on the bring people together, the food nights are a big favorite here. Enjoy your travels and hopefully we will see you again soon

86%

One of the best hostels we stayed at in Australia things going on all the time, free city tours, whiteboard updated every day with things to do on a budget around the city and decent kitchen and showers.

Owner Comment (Hide)
HI Geoffrey. Thanks for your great review of Urban Central. We try to inform our guests of all the best things to do in this wonderful city, so it was great to hear you enjoyed the tours and daily activities updates. Hopefully we can welcome you back one day soon. Safe Travels

89%

Very clean hostel, everything is brand new, probably the best kitchen ever. You can get a jug of beer for 8 bucks on happy hour at the bar. If you have a car you'll have to pay $10 to park in the hostel car park. Macko's is just across the road if you need internet. Good value.

Owner Comment (Hide)
Hi Bastien, Thanks for your review of Urban Central. I am happy to hear you loved our venue so much and thought our bar prices were great value. Hopefully you will come back and stay again one day. Safe Travels

74%

Ideal location, close to the city. Power points in the lockers are ideal but they are the only ones in the room so can't charge your phone right next to you in bed. Loud speakers in every room which make announcements which is annoying. Staff really helpful and friendly. Hard to make friends easily as seems very cliquey with those that have stayed long term. Cleaners everywhere, esp in kitchen so spotless most of the time. Not much atmosphere though.

Owner Comment (Hide)
Hi Jen, Thanks for taking the time to review your stay with us at Urban Central. I am happy to hear you enjoyed your stay and I will pass on your kind comments to our staff. Good luck with the rest of your travels.

86%

great place to stay

Owner Comment (Hide)
Hi Brett, Thanks for taking the time to review your stay at Urban Central. I am glad you think so highly of our venue. Safe Travels

100%

Great staff i would happy to live there for 3mouths no problems

Owner Comment (Hide)
Hi Lance, Thanks for your review of Urban Central. I will pass on your kind words to our staff. We would love to have you stay with us again soon. Safe Travels.

100%

The atmosphere. Is un describable ,it's the best place n everything is pretty hand .....loved it ,loved it

  • 02 May 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Hi Aaron, Thanks very much for your kind words about Urban Central. I am glad you enjoyed your stay with us and we hope to see you again soon.

100%

I would recommend Urban Central to everyone! The staff are friendly, helpful and go out of their way to make you feel at home. There are regular free activities and lots of delicious cheap meals to sign up for. The rooms are clean, tidy and secure as are the bathrooms. Free breakfast as well as pasta and rice are sooo helpful for those on a budget. Love this place!!!

  • 01 May 2013
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 31-40
  • (1 review)


80%

The 2 others in our dorm absolutly stunk....but I guess that's what you get for staying in a 4 bed dorm

  • 27 Apr 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks for taking the time to review your stay at Urban Central. Our cleaners service our rooms daily but unfortunately there are occasionally the messy travelers. If you are ever unsure or displeased about the level of cleanliness please let us know and we will promptly respond. I hope you enjoy the rest of your travels.

69%

This IS a party hostel! I only stayed here because of it's close proximity to the train station where I could get a shuttle bus to the airport early in the morning. I didn't get any sleep because of partiers coming in and hot and making a lot of noise throughout the early hours.

Owner Comment (Hide)
Hello, thanks for your review of your stay at Urban Central. I am glad to hear you enjoyed the location of our venue and its proximity to the Southern Cross station. We do occasionally get the travelers who may come back and be a little noisy but if you would like to let reception know anytime if you are unhappy, we will be able to come and respond quickly. Enjoy the rest of your travels.

91%

is it possible to provide the free wifi in the hostel? Because it is very inconvenience for the new travelers who just come from the other countries.

Owner Comment (Hide)
Hello, thanks for taking the time to review your stay with us at Urban Central. We are always trying to offer the best deals to our guests and keep up with competitive prices around our area. Enjoy the rest of your travels.

60%

Beds were terrible and the place was awfully cold. Most hostels along my East coast travels offered free wifi for the price charged - it's also 2013, people travel and expect free or affordable wifi access. Overall, very mediocre and average experience with a textbook definition of a 'hostel factory'.

Owner Comment (Hide)
Hi Derek, Thanks for your review of Urban Central. I am sorry that we did not live up to your expectations during your stay. We feel we offer great value for money for our nightly rate which a free towel, free breakfast, free pasta and rice, free tea and coffee and free evening entertainment to enhance make your stay. Thanks again for your review and we hope you enjoy the rest of your travels.

89%

Many services available but not very motivating - impersonal / cold / too professional staff Way too expensive internet - it should be free!! Smelly and messy room and noisy doors Great Boot Camp with Charlie!! Great kitchen!! Great and clean toilets!! Nice study room! Vast library

Owner Comment (Hide)
Thanks for your review of Urban Central. I am glad to hear you enjoyed the free Boot Camp, we try to offer a broad range of services and events every day to suit all our guests needs. I will pass on your great feedback about our clean toilets and facilities to our staff.

86%

Reception staff 10/10.....always helpful and smiling! Bit more effort needed on the cleaning side, i.e. tell cleaning staff to get right under beds when hoovering...

Owner Comment (Hide)
Thank you for your review of your stay at Urban Central. It is great to hear your feedback about our friendly staff. Thank you also for your suggestions about the cleaning, I will be sure to pass these onto our Housekeeping Manager. Hopefully we will see you back again soon.

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