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Urban Central Reviews

334 City Road Southbank, Melbourne, Victoria, Australia

Reviews & Ratings Explained

81%Overall Rating

From 132 ratings
  • 77%Character
  • 87%Security
  • 82%Location
  • 79%Staff
  • 75%Atmosphere
  • 86%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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97%

We had a great time in Urban central, very clean safe environment, will definietly be reccommending to people!!

  • Novice Nomad
  • 27 Dec 2011
  • Anonymous
  • Ireland
  • Female 25-30
  • (1 review)


90%

We had a really good stay at this hostel but I think we drew a short straw with the room as there were no windows and it had huge pipes running along the ceiling. The free breakfast is awesome, as is the free rice and pasta! Staff were really nice and helpful. Oh and you get a free towel to use which is an extra bonus.

  • Novice Nomad
  • 23 Dec 2011
  • Anonymous
  • Wales
  • Couple 18-24
  • (2 reviews)


70%

dont understand why there is a check in time selection when you book when all check ins are at 2pm. I showed up at 10am according to my email from hostelworld and was told check ins were at 2. However the place is pretty secure, 24 hr reception and its a reasonable walk to crown and into the city.

  • Novice Nomad
  • 22 Dec 2011
  • Anonymous
  • Australia
  • Male 25-30
  • (1 review)

Owner Comment (Show)
Hello. Thanks for your review. Hostelworld.com allow you to choose an 'arrival time' when you book on their website. This is not a check in time. the check in time for Urban Central is clearly stated on our information section. Sorry for the confusion, unfortunatly this is a default option from hostelworld and we cannot change this. I am glad you enjoyed your stay and we hope to see you back in Melbourne really soon. Thanks again for your comments.

87%

A very nice place to stay!

  • Novice Nomad
  • 20 Dec 2011
  • Anonymous
  • Malaysia
  • Male 18-24
  • (1 review)


100%

The rooms were spotless and had.plenty of space. Location great and plenwelly of info on what to do. 24 hour reception as well do no complaints it was one of the best hostels I ve stayed in.

  • Novice Nomad
  • 20 Dec 2011
  • Anonymous
  • Ireland
  • Female 41+
  • (3 reviews)


100%

This was a really good hostel, it was clean and secure and the location was great. Walking distance to everything. I also really liked that there was a power outlet in your own locker. This means that you can charge your stuff while it is locked up.

  • Novice Nomad
  • 14 Dec 2011
  • Anonymous
  • Norway
  • Mixed Group 18-24
  • (9 reviews)


57%

Some staff were being really rude and definitely not helpful, almost heartbreaking. It was weird that staff again was not caring who takes the storage key was shocking.

Owner Comment (Show)
Hi there. Thank you for your review. We provide free luggage storage for all guests of Urban Central. We have one key which opens the luggage room and it is available for all guests to use. As this luggage room in communal there are signs around the whole room advising guests not to leave valuables in their luggage. For this reason, we let the key go back and forwarth to open the room whenever guests please. We also have an area with lockable lockers which is a secure place if you wished for yourself to be the only one with access to your bags. Thanks again for your comments.

47%

Very unhelpful staff. No information for tourists, I couldn't even get a map of Melbourne. I asked if there was anything happening in the area during my stay, and got a "nup" in reply. This hostel is not for tourists. Many live there long term and so have already formed groups of friends, not being very friendly and welcoming to outsiders. Don't go here if you want to meet people. Stay in st kilda.

  • Novice Nomad
  • 05 Dec 2011
  • Anonymous
  • Australia
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Hi there. Thanks for your review. Im sorry Urban Central was not what you were expecting. I will say that as you can see from our past reviews, we get many comments on how friendly and helpful our staff are. I wrote you a personal email a while back asking for some more information about your comments but am still waiting on your reply, if you still have the email I would welcome a little more info about the issues you had. In regards to maps etc, we have tourist information around the whole venue including our very own travel desk where you can ask questions and book tours. You also can find maps not only from reception but also around all the tables on the ground floor. Thank you once again for your comments.

77%

Staff were friendly and helpful MOST of the time. Rooms were clean and the lockers, free towels and own plug socket were very useful. 5min walk from CBD, Woolworths, Markets and Crown entertainment complex. Free breakfast, rice and pasta were very nice and the bar was nice to chill as it wasn't pumping music so if you didn't fancy going you could still sleep. A few downsides, kitchen got very dirty sometimes and was extremely small and showers a bit temperamental with hot water. Would stay again

  • Novice Nomad
  • 04 Dec 2011
  • Anonymous
  • England
  • Male 18-24
  • (1 review)


100%

Really nice Hostel, but the room price is a little bit to havey

  • Novice Nomad
  • 04 Dec 2011
  • Anonymous
  • Germany
  • Male 18-24
  • (8 reviews)


100%

I live in MElbourne but my friends and I stay here when we want too have a night in the city. The private rooms are just as nice as any big hotel and much cheaper. I have stayed here a number of times :)


90%

good location, good stuff there

  • Novice Nomad
  • 03 Dec 2011
  • Anonymous
  • China
  • Male 18-24
  • (1 review)


90%

Excellent location , walking distance to casino, staff was very friendly. Only drawback was lack of parking facilities had to pay $8 per night of parking.


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