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Utpala Hostel Reviews

2 Geleshang Dr. Zhangzha Village, Zhangzha Town, Jiuzhaigou, Jiuzhaigou, China

Reviews & Ratings Explained


19 Total Reviews
  • 72%Value For Money
  • 68%Security
  • 72%Location
  • 84%Staff
  • 80%Atmosphere
  • 64%Cleanliness
  • 60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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I loved this hostel and the staff. Not many westerners (zero) when I was here and the English spoken is not a ton but it is enough to get by. The hostel is decorated beautifully. The staff will help you arrange cars or transport to Jiuzhaigou, Huanglong, and back to Chengdu and then walk you to a bus stop to make sure you get on the correct bus which saves on taxi fees to and from the bus stop. Facilities as expected for rural China but not enough toilets/showers (1 per floor).


The staff is very helpful and friendly but they can hardly speak other languages apart from Chinese which makes it difficult to communicate. The location of the hostel is far from the entrance of the park which increases the time and the money one has to spend in reaching the main attraction of the area.


Upon cancellation of a night of a three night stay, we were made to feel uncomfortable by staff for duration of stay. Bathroom the worst we have ever experienced. Filthy. Hostel very far from national park so expect to pay 50 yuan each way to park (and another 50 to bus station) I think that the other reviews on here have been manipulated or are fake. Stayed in many hostels in china and never anywhere near as bad as this. Met other groups who had similar awful experience at this hostel. Avoid


A great hostel with extremely helpful staff. Due to poor planning on my part I ended up arriving at the airport after midnight and missed the last bus Juizhaigou. Jerry saved me by helping to arrange transport to the hostel, and was extremely welcoming when I did finally arrive. The atmosphere was great and all the staff were always friendly and eager to help.


very helpful staff!

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