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Wake Up! Sydney Central Reviews

509 Pitt Street, Opposite Central Railway, Sydney, Australia

Reviews & Ratings Explained

88%

Rating
2866 Total Reviews
  • 80%Value For Money
  • 94%Security
  • 94%Location
  • 90%Staff
  • 86%Atmosphere
  • 87%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

great location, comfy bed (don't forget your earplugs though), friendly staff but bathroom hasn't been cleaned once while we stayed there

  • 28th Mar 2015
  • Novice Nomad
  • Anonymous
  • Liechtenstein
  • Mixed Group, 31-40
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for taking the time to leave us a review. My apologies that you found our bathroom cleanliness to be unsatisfactory on this occasion. I can assure you that this is not normal and I shall be seeking an explanation from our housekeeping team. Our bathrooms are cleaned thoroughly each day and we have several scheduled inspections outside of the daily cleaning times to ensure they are up to standard. Thanks again Dev Penney General Manager

100%

Loved this hostel, It was in an ideal place to get to everywhere. The staff where so friendly and informative. The rooms were really spacious and the beds were comfy! The bathrooms were so clean. It was great having a cafe and bar attached to the hostel, really handy!!

  • 26th Mar 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, Thank you so much for taking the time to share your thoughts with us online. We are really pleased you had such a good time here at Wake Up and we look forward to seeing you here next time you are in Sydney. Cheers Dev Penney General Manager

74%

Great facilities but the size of the hostel made it hard to meet people.

  • 25th Mar 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, Thank you for your review and for mentioning the great facilities here at Wake Up. While we are a large hostel we have a pretty extensive Activity Schedule made up of day and night time events which are designed to get everyone together. In addition to this we sit on top of Side Bar which is Sydney's premier Backpacker and Student Bar. We would love to have you stay with us again and experience all we have to offer. Cheers Dev Penney - General Manager

91%

Pretty clean, very nice staff, good air conditioning, good safety system. I would for sure choose it again

Owner Comment (Hide)
Hi there, We appreciate you taking the time to review your recent stay here at Wake Up. Thanks for mentioning the cleanliness, security and most of all our staff! Cheers Dev Penney General Manager

100%

Excellent. Would recommend to anyone.

Owner Comment (Hide)
Hi there, Thanks so much for giving us a full marks review! Enjoy your travels and we hope to see you back here next time you are in Sydney. Cheers Dev Penney General Manager

74%

Good hostel, but a bit big for my taste. So many people and the staff is kinda pushy about wanting you to drink, or 'join the party'


83%

Very cramp rooms. The bar downstairs is lively. Feels very corporate however. Also this place is expensive to do anything in, such as washing, Internet, or storage. I feel there are better value places throughout Sydney. The staff were friendly enough to help though.

Owner Comment (Hide)
Hi there, Thank you for taking the time to review your stay here at Wake Up. Wake Up is a family run business and very far removed for some of our more corporate competitors. With over 500 beds as well as bar, cafe and travel desk it may seem at times to have a corporate feel but I can assure you it is just the owners desire to give guests everything they need for a great stay here in Sydney right under the one roof. Thanks for mentioning our friendly staff. Dev Penney - GM

66%

As a person over 40 i cannot reccomend this hostel to over 35 year olds its geared to young people. The kitchen facilities are not good enough for size of hostel its an accident waiting to happen and no decent lounge area to just sit and relax in

Owner Comment (Hide)
Hi there, I am very sorry to hear that you were disappointed with your recent stay here at Wake Up! While our hostel is definitely geared towards a younger crowd we have many 'young at heart' older guests who just love the mix of ages. The kitchen certainly packs out at peak times (especially the evenings) but we do our best to keep it running smoothly by having a staff member on hand to ensure that all goes well. Thanks again for your feedback. Dev Penney General Manager

97%

Value for money.. it is really good that couple of securities rounding around at 10 pm and making sure everything fine. Clean and nice location

Owner Comment (Hide)
Hi there, We appreciate you taking the time to review your recent stay here at Wake Up! Thanks for mentioning our security at night. We place great value on the safety of our guests as well as a good nights sleep. To this end we have security conducting hourly floor walks throughout the night in addition to helping reception with the 'key checks' at the front entrance. Cheers Dev Penney General Manager

83%

I liked the staff. All of them seemed to be smart, responsive and helping as well. Security system was good as guests could approach to only their own floors. kitchen was clean. Price I am not able to comment as it might be due to price behaviour in Australia. In South Africa I stayed within 10 US $ per night. It can be ignored as food price in Sydney was 3 times higher than in Dubai. Over all it was good.

Owner Comment (Hide)
Hi there, Thanks for reviewing your recent stay here at Wake Up. You have mentioned that staff, the cleanliness and the security as all being top notch so a big thanks for that! Enjoy you travels. Cheers Dev Penney General Manager

97%

Not quite in the city centre but close to great food (Chinatown & Surrey hills) and central station from which you can get anywhere. Events going on daily both upstairs in common areas and downstairs in the bar. Good party vibe and everyone is super friendly. Wifi is paid for and not awfully slow. Good hostel I came back.

Owner Comment (Hide)
Hi there, Thanks for your awesome review! Wake Up is located in Sydney's backpacking hub which has over 3500 backpacker beds (1700 just on our block) within 500 meters of Wake Up. It has the best backpacker bars in Sydney as well as all the backpacker services you could want. This really is the place to be! See you next time your in town and please spread the Wake Up word for us. Cheers Dev Penney General Manager

86%

Cool hostel. It's huge, so really not that "intimate". Clean and great facilities. One of the more expensive ones, but the price is fair for what you get! Wifi is kinda expensive. 15/20 minute walk to Circular Quay.

Owner Comment (Hide)
Hi there, Thanks for leaving us such a nice review! Although we are a bigger hostel we have an array of hostel based, day and night activities in place to break down the barriers and get everyone together. At night we then open the doors to our bar, Side Bar where the party really begins! While Circular Quay is a bit of a walk away, Wake Up is located in Sydney's backpacking hub where all the action is! Cheers Dev Penney General Manager

91%

Great hostel. One of the bests that I have ever been. Great staff, great activities, great atmosphere. Really awesome! I can just complain about the beds. Bunk beds made noises everytime one person moved even just a bit. Nowadays I would also expect free internet. Apart from that I was delighted. I totally recommend Wake Up!

Owner Comment (Hide)
Hi there, Thanks for such a great review! I have looked up your room number and will be taking a look at the bunk beds today. Enjoy your travels and we look forward to seeing you back here in the future. Cheers Dev Penney General Manager

100%

This is the best hostel I have stayed in yet! All the facilities were extremely clean and new. Staff was great, and everything was very organized, check in was seamless. Great location! right across from the central station and still within walking distance of just about everything you could want to do in downtown Sydney. I certainly recommend this hostel to anyone looking to stay in Sydney.

  • 15th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for your awesome review of Wake Up! We always try to go above and beyond the expectations of our guests and I am pleased to hear that you will be recommending us in future. We look forward to seeing you back here next time you are in Sydney. Cheers Dev Penney General Manager

66%

Clean hostel in good location, staff fairly unhelpful but all else ok! check out early if you want to store your luggage for the day, free storage advertised but once the room is full you have to pay for a locker!

Owner Comment (Hide)
Hi Jenny, I was ever so disappointed to read your review and the poor rating you gave our staff. We pride ourselves on our customer service so to see that we have dropped the ball on this occasion is disappointing. We do offer free luggage storage for all Hostelworld guests and I will be making sure that the reception team is fully aware of this today. Thank you for taking the time to review our property and we appreciate your feedback. Cheers Dev Penney General Manager

89%

Location and cleanliness was good. Bathrooms were clean and signs said staff can clean bathrooms if not satisfactory but never had to use it. I'm not a huge hostel fan- only use them when required. Bit I would use this again.

  • 12th Mar 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there, We appreciate you taking the time to review our property. Thanks for mentioning the cleanliness and we hope to see you next time you stay here in Sydney. Cheers Dev Penney General Manager

94%

Bed was really comfy! Service was fantastic!! So helpful, nothing was too hard. Maybe a bit pricey for the double room shared bathroom. But bathrooms were super clean and the kitchen area was one of the best i've ever experienced!

Owner Comment (Hide)
H there, Thank you so much for leaving us such a nice review. We really do try our best to offer the best service we can and it is always nice when this is acknowledged online. Cheers Dev Penney General Manager

83%

I just stayed here over night to catch the airport train in the AM. Staff was friendly and everythin was clean. Overall it was good.

Owner Comment (Hide)
Hi there, Thanks for reviewing your recent stay with us and for your kind words regarding our staff and cleanliness. Enjoy your travels and we hope to see you back here at Wake Up in the future. Cheers Dev Penney General Manager

83%

Good hostal to make friends

Owner Comment (Hide)
Hi there, Thanks for reviewing your recent stay with us here at Wake Up! We are glad you enjoyed your stay here and hope you made many friends. Enjoy your travels and we look forward to seeing you next time you are in Sydney. Cheers Dev Penney General Manager

89%

Very fun hostel. Very easy to meet people. Staff was great with few exceptions (night security with a little attitude). Travel desk was helpful, Side Bar was a great time. Comfortable rooms, clean bathrooms. It is a party hostel so expect noisy roommates and high probabilities of roommates 'getting it on'

Owner Comment (Hide)
Hi there, Thanks for mentioning the 'fun' aspect of our hostel! Our dedicated team of activities staff work very hard on creating a great atmosphere where people can meet each other and have fun! I will be meeting with them later today and I know they will be stoked to have had another mention online! Thanks also for your shout out to Travel Up, our in-house travel agency. The girls just love looking after you guys! Cheers Dev Penney General Manager

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