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Wake Up! Sydney Central Reviews

509 Pitt Street, Opposite Central Railway, Sydney, Australia

Reviews & Ratings Explained

86%

Rating
2621 Total Reviews
  • 77%Value For Money
  • 92%Security
  • 93%Location
  • 88%Staff
  • 83%Atmosphere
  • 83%Cleanliness
  • 85%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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43%

Overpriced and dirty. Wifi is $3/hr; room was incredibly cramped; bathrooms are disgusting. There was a tampon on the floor at 6pm one night and 11am the next day, it's still there! In my 6 night stay, the bathroom was never clean. Water pressure in the shower was too low to take a real shower. Staff can't answer basic questions like "How much does the bus cost?" and "Where is the nearest pharmacy?" One exception-Mische- she's the only one who knows the city and customer service.

Owner Comment (Hide)
Hi there, Thank you for you candid review. My apologies on the very obvious poor performance we have put in on this occasion. I can assure you I will be addressing each of your points with our housekeeping and reception teams to ensure our standards are upheld. Regards Dev Penney General Manager Wake Up! Sydney

80%

Could be better!

  • 3rd Oct 2014
  • Novice Nomad
  • Anonymous
  • Taiwan
  • Male, 25-30
  • (1 review)


83%

The location is amazing! its so close to central station and bus station! Staff was nice and the room was alright, compared to other dorms, it was great room :)


77%

Overall pretty good hostel.. Easy place to meet people. Very social!! A little too expensive to stay here again. Bathrooms could definitely be a little cleaner.

Owner Comment (Hide)
Hi There, Thanks for taking the time to leave us a review! Its always nice to get feedback, to help us improve as always :) I'm glad you found it easy to meet people, we really focus on creating that atmosphere! Thanks for letting me know about the bathrooms. They should be exceptional at all times, so it's disappointing to hear we have let you down during your stay. I will be keeping a close eye on this to ensure it doesn't happen again!

97%

Really enjoyed my stay here. Location is excellent, right across from the train station and everything you want is in walking distance. Facilities are very clean. Atmosphere was good and there's a nightclub next door. The bouncers employed there are the only negative things in regards to Wake Up! Also the rooms get really hot, I kept waking waking up and I never had a good sleep. Would stay there again.

Owner Comment (Hide)
Hi There, Thanks for taking the time out to leave us a review after your stay, its always appreciated by us :) I'm glad you enjoyed the atmosphere, we are known for having fun events everyday and night so I'm glad you joined in! My sincere apologies about the temperature of your room, with the change in season, sometimes the air conditioning takes a while to adjust to the ever increasing summer weather. I have checked all levels now and have fixed that. Thanks again! Hope to see you again

89%

The dunnies on level 5 had a strong odour of urine, but that was fixed during my stay (thankfully). Staff were a bit reticent to help and were often preoccupied with doing whatever they were doing behind the counter - when I checked-in the staff were just chatting for ages before they came out from behind the "one-way glass" to welcome me. Positives: clean, comfortable and good security. Negatives: the "ambiance" music was way too loud - and there was hair in my food from the hostel cafe.

Owner Comment (Hide)
Hi There, Thanks for your feedback, its really important for us to know of your experience here at Wake Up! Its really disappointing to hear of your impression of the reception staff. They are are number 1 asset here at Wake Up! I'm so sorry we have let you down in your instance! On the other hand I'm glad you found Wake Up! clean and secure. I hope we get a chance to accommodate you again so you can experience a TRUE Wake Up! stay. Wake Up! Management

100%

Was the best hostel i could wish for, great and friendly staff and so much fun activities, will definitely come back!!

  • 26th Sep 2014
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 18-24
  • (1 review)


97%

We stayed on a busy weekend in a room right by the lifts and not a single night were we woken up or bothered by noise! Kept very clean and staff unfailingly friendly and helpful too. Plus lots of good bonuses like the luggage storage was great, everything we needed for an awesome weekend away thank you :)


80%

This was a good hostel, with lots of organised activities and good areas to hang out and meet people. There were also lights and plugs for all the beds, which is always a bonus. It did feel very big, so if you want a smaller feel then it probably isn't for you.


100%

Awesome place to stay, super friendly and something to do everyday :D

  • 24th Sep 2014
  • Novice Nomad
  • Anonymous
  • Wales
  • Female, 18-24
  • (1 review)


86%

Great Hostel and good location. Staff were helpful and there was always something to do at the hostel. Really enjoyed the large shower stalls!


83%

Good location, clean, quite pricey. No free wifi or breakfast


71%

Just your average big city hostel. Clean, good location, comfy bed. Not bad value for money.


100%

The Wake Up centre has it all. Thank you so much for a fantastic time. The location was fantastic, straight up the road [35min walk) to the harbour. Staff could not do enough. Every day there were free trips or food. Happy hour at the club and something different at the club every night. Big screen tv, all travellers greet each other. We were the older couple but we met many young ones that has travelled on their own and were joined up with others. I would love my children to stay here x

  • 15th Sep 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 41+
  • (1 review)


66%

Clean and well located hostel with many activities to offer. Unfortunately, though, most of the people staying at Wake Up! seem to be 19 years old or younger and just interested in partying with no respect for other room-mates.


94%

Nothing bad to say about this place, out of the five hostels we stayed at on our Aus/NZ/Indonesia trip this was the best. It was also the priciest, but that's okay. The location is outstanding, it doesn't get any better than being across the street from the train station. Clean, friendly staff, friendly people, very safe. My favorite part was the quiet, the social area is on the second floor and there's no places for people to gather or party on the floors where the rooms are located. yay!


69%

Hostel was ok. Rooms are small with no lockers and you cant open any windows. The bar is not bad but it is not cheap, it costs the same as any other bar/club in Sydney.

Owner Comment (Hide)
Hi There, Thanks for leaving us your thoughts after your recent stay with us, we always appreciate feedback :) Reception gave you an upgrade to a dorm with less people, hence why the room may have been smaller. My apologies if this wasn't preferred in your case. The room you stayed in has 6 lockers, one for each guest in the room. I'm not sure why it appeared we didn't have lockers. I hope we get to accommodate you again, next time in a larger dorm :) Wake Up! Management

89%

Good location and good facilities. It's a big hostel, so good opportunities to meet people and Sidebar is a decent bar to start the night in.

Owner Comment (Hide)
Hi Mate, thanks for leaving us a review for us :) We love to hear from our guests after their stay! I'm glad you enjoyed your time with us, especially that you got to meet people and mingle at Side Bar, its always a great night down there! We hope to see you again soon. Wake Up! Management

86%

The best hostel i've been! There are much yet to improve, but my experience there was better than what i expected.

Owner Comment (Hide)
Hi Mate, Thanks for taking the time out to leave us a review, its much appreciated :) I'm glad we are the best Hostel you have been too, that's our aim! You know where to find us in Sydney;) See you next time

80%

Only stayed one night but seemed good. Was a little far from things, but the cab ride was super cheap.


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