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Wake Up! Sydney Central Reviews

509 Pitt Street, Opposite Central Railway, Sydney, Australia

Reviews & Ratings Explained

90%

Rating
3035 Total Reviews
  • 83%Value For Money
  • 94%Security
  • 94%Location
  • 91%Staff
  • 87%Atmosphere
  • 89%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Great overall. Would be even better if the private rooms have lockers.

Owner Comment (Hide)
Hi there, Thanks for your review and also for the feedback regarding lockers in private rooms. I shall be discussing this at our management meeting this week. Looking forward to welcoming you back to Wake Up in the future! Cheers Dev Penney General Manager

69%

A place to go if you want to go to Sydney and get drunk all the time. They have an annoying tannoy system in every room, just to warn anyone thinking of going. The staff were awesome, apart from one of the guys in the bar downstairs, we ended up not staying at the bar because who wants to eat in such a loud place? Not what we were looking for from our trip to Sydney but it was a great location and the free bus stops just around the back of the hostel.

  • 4th Jun 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • Couple, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for reviewing your recent stay here at Wake Up. Although we were not what you were looking for on this occasion it still sounds like there were many positives to your stay. Thanks for giving us top marks for our awesome staff and also for mentioning what a great location we have. Cheers and thanks again! Dev Penney General Manager

94%

#lovechaene #lovewakeuptravelup


63%

Big hostel no atmosphere. In the kitchen you have a couple off islands were you can cook on but only 2 cookers per person. 6 dorm bed is small and the layout is not good to meet other people. They have a TV "room" but it's next to the kitchen and the with the music from there is not nice trying to watch a movie. Also no pool ore table football fore and making new friends. Fore how much you pay fore this place I can not recommend it and met some people that left because they didn't like it.

Owner Comment (Hide)
Hi there, I would like to thank you for taking the time to share your thoughts with us after your recent stay here at Wake Up. I was very disappointed to learn that we did not meet your initial expectations and will be speaking with my team to see where we may have improved your stay. I note that you extended your stay by two days after you wrote your review so I will take this as a positive that your time at Wake Up ended much better than it started. Cheers Dev Penney - GM

100%

Absolutely love this hostel. As a single traveller the hostel walks and general hostel environment made it so easy for me to make so many amazing people. Although one of the more expensive hostels it is completely worth the money and I extended my stay here twice. Would definitely recommend.

Owner Comment (Hide)
Hi there, We work so hard for reviews like yours so a big thank you from all of us here at Wake Up! Please recommend us as much as you can and we look forward to seeing you again if you make it back to Sydney. Cheers Dev Penney General Manager

100%

Made my Stay in Sydney amazing. Great staff, fab for lone travellers, clean! The showers are awesome. They put on trips to get to know the city. Can't rate it enough!


69%

Decent place, rooms super old & outdated. Beds and bathrooms are gross. Really stuffy and hot in most rooms and hallways.

Owner Comment (Hide)
Hi there, I am sorry to hear that you did not enjoy your recent stay with us but still very pleased you took the time to review your stay! Here at Wake Up we pride ourselves on our level of cleanliness. I personally spend a great deal of time inspecting our rooms and bathrooms each week so it is doubly disappointing that you found this aspect of your stay unsatisfactory. I shall be looking into this to ensure it does not happen again. Cheers Dev Penney - GM

100%

Staff were amazing, perfect location next to central station, great facilitates, only issue is that the mens shower/toilets needs someone to obstruct the view the view once the door swings open. Other than that, its definitely is one the best hostels I have ever stayed in and would recommend it to others :)

Owner Comment (Hide)
Hi there, Thanks for leaving us such a glowing review! It is pleasing to know that we are one of the best hostels you have stayed in and that you will be recommending it to others. Enjoy your travels. Dev Penney - GM

100%

Great staff, great travel desk and general good service. Rooms and bathrooms were clean and tidy.

Owner Comment (Hide)
Hi there, Thanks for sharing your Wake Up experience with us online! It is always great when we receive such positive feedback and I shall be passing on your comments to the staff over at Travel Up who will be thrilled to know that they have had another mention. Cheers Dev Penney - GM

100%

Absolutely loved it at Wake Up Sydney, had a private twin room with my cousin and we had a large flat screen TV and loads of space, could of done with some hooks in the room though. Great location, easy walk to the main attractions, facilities were spot on, very clean and the staff were very helpful. Would recommend and return without question.

Owner Comment (Hide)
Hi there, Thanks for leaving us such a lovely review and for mentioning our helpful staff and cleanliness. It is always pleasing to know that we have met our guests expectations! I shall be looking into the 'hook' situation in the private rooms as well so thanks for the heads up. Enjoy your travels and we look forward to seeing you back here in the future. Cheers Dev Penney - GM

97%

Me and my partner stayed in a private room at wake up for 1 night. Its more like a hotel rather than a hostel. Very clean, friendly staff, quiet nights sleep, spacious room and the cafe does some really nice food ... great breakfast and salads. Great stay, thank you x


91%

Great location, lots of facilities, good security with swipe card access to only your own level. Staff were friendly but a little overwhelmed at times. Dorms rooms were standard but nothing special.

Owner Comment (Hide)
Hi there, Thanks for reviewing your recent stay here at Wake Up. I was very pleased to see your positive mention of the extra security measures we have in place to ensure the floors are safe! Thanks also for your feedback on the staff. Friendliness is everything here at Wake Up and while it can get a bit hectic when training in new staff we believe that doing everything with a friendly smile is always a winner! Cheers Dev Penney - GM

97%

Organized events were a great way to meet people. Breakfast/wifi/towel/other amenities were at a cost but not awful. The bar downstairs was loud, but you couldn't hear it at all in the rooms. Definitely a place to socialize and party.

Owner Comment (Hide)
Hi there, Our Activities team were stoked to see that you had such a great time here at Wake Up! Activities play a massive part of the Wake Up experience and it is something that we are very passionate about. We are always looking at ways of enhancing the activity schedule so direct feedback is always appreciated. Looking forward to seeing you back here in the future. Cheers Dev Penney - GM

100%

Great place to stay! Comfortable and clean. Bar fun as well!

  • 22nd May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


100%

Great place to stay, very social. Special thanks to Natalia, great staff!

Owner Comment (Hide)
Hi there, Thanks so much for giving us top marks! We love it here when a staff member receives a mention for great service and I will be passing on your feedback to Natalia. Muchas Gracias Dev Penney General Manager

100%

I was travelling with a friend and we had a great time. The coffee shop and the bar that attached to WakeUp are great! good brekky for the morning and great drinks and atmosphere at night. Also very convenient location next to the train station. Staff were great and the Travel desk was super helpful when we didn't know what to do on a rainy day.

Owner Comment (Hide)
Hi there, Thanks so much for sharing your Wake Up experience with us after your recent stay. We love it when we receive such positive feedback as it motivates us to deliver the best service we can. Thanks in particular for mentioning Roy's Cafe. They really do put on a good brekky at a great price! I will be passing on your feedback for sure! Cheers Dev Penney General Manager

94%

Great hostel. Really helpful and awesome staff. Nice comfy beds. Rooms and toilets are cleaned daily. Right next to central station. Would definitely recommend this for anyone traveling in Sydney.

Owner Comment (Hide)
Hi there, Thanks for taking the time to review our property and for mentioning the cleanliness of our bathrooms! We are slightly obsessed with bathroom cleanliness here at Wake Up and I know our Head Housekeeper loves it when they get a positive mention! Cheers Dev Penney General Manager

94%

I really enjoyed my stay, the hostel was clean and the rooms were nice and quiet. I really appreciated the activities run by the hostel. Thanks.

  • 20th May 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, We are super pleased you enjoyed your stay here at Wake Up! Thanks also for mentioning the hostel cleanliness and our activities. These are two of the key ingredients that make up a great stay in any hostel and we always try to exceed our guests expectation in this regard. Thanks again for your kind words. Cheers Dev Penney General Manager

100%

Cannot fault this hostel! Very clean, staff were amazingly helpful, easy for the solo traveller to meet new people, and always something going on every night in side bar or level 1. Organised tours during the day and walking distance to Chinatown and darling harbour. you can also walk 5 mins to get a free shuttle bus which goes to circular quay for the opera house, bridge and boats across the harbour for manly etc. Would definitely recommend to everyone.

Owner Comment (Hide)
Hi there, We are super pleased to see that you had such a good time here at Wake Up! We pride ourselves on our staff and customer service so it is great that you got to see them at their very best. Activities are an integral part of the Wake Up experience and I will be passing on your feedback to the activities team. I know they will be pleased to have had such a great recommendation from you. Cheers Dev Penney - GM

94%

Wake up is pretty much the perfect hostel. Extremely good environment in which to meet people and make friends, the rooms are spotless and the beds are ridiculously comfortable. I honestly couldn't recommend this place enough! It's on the pricier side of Sydney hostels but you really do get what you pay for. A lot of freebies on offer every night too. All round brilliant place

  • 18th May 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for leaving such an awesome review and for describing us as your perfect hostel! I will be passing on your feedback to our housekeeping and activities teams who I know will be stoked to have made your stay a good one. Enjoy your travels and we hope to see you next time your are in our beautiful city. Cheers Dev Penney General Manager

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