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Wake Up! Sydney Central Reviews

509 Pitt Street, Opposite Central Railway, Sydney, Australia

Reviews & Ratings Explained

85%

Rating
2673 Total Reviews
  • 76%Value For Money
  • 92%Security
  • 93%Location
  • 87%Staff
  • 82%Atmosphere
  • 82%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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91%

Really clean, big dorms, right across from central station which is preferable for getting anywhere. Big clean bathrooms with many showers and toilets. Didn't really hangout in the kitchen or lounge areas but look good and can hold a lot of people. Only improvement would be free wifi but this is what u get in Australia.


100%

Highly recommend this hostel to anyone coming to sydney. The staff is super friendly and always willing to help. The rooms are clean and the environment is very exciting. If your looking for somewhere to stay in sydney, look no further. This is the place for you!!!

  • 7th Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


86%

Stayed there allready a couple time's in the last 5 years. It's a big place but the do the best to keep everyone happy. Iit stil looks the same then 5 years ago, so they do there best to keep it clean. Shame you still have to pay for internet but for the rest it's a great place.

Owner Comment (Hide)
Hi Bjorn, Thanks for leaving us some feedback after another stay with us, we seriously appreciate it! I'm glad you keep coming back to stay with us Bjorn, We have just finished some wholesale renovations on both the inside and outside of Wake Up! The addition of bed lights and power points on all of the beds has really made a difference to the rooms so i hope you can experience this next time your with us :) Wake Up! Management

94%

I like this hostel. It is nice and clean with friendly staff. 😀

Owner Comment (Hide)
Hi There, Thanks for leaving some feedback after your stay with us, we love hearing from our guests! I'm glad you found the staff friendly, they certainly love what they do here and are always a bunch of fun! Hope to see you again soon :) Wake Up! Management

100%

Perfect!!!!!!

Owner Comment (Hide)
Hi there! Thanks for leaving us a review!!! I'm so glad to hear you had such a 'perfect' stay with us :) Hope to see you again soon. Wake Up! Management

43%

Overpriced and dirty. Wifi is $3/hr; room was incredibly cramped; bathrooms are disgusting. There was a tampon on the floor at 6pm one night and 11am the next day, it's still there! In my 6 night stay, the bathroom was never clean. Water pressure in the shower was too low to take a real shower. Staff can't answer basic questions like "How much does the bus cost?" and "Where is the nearest pharmacy?" One exception-Mische- she's the only one who knows the city and customer service.

Owner Comment (Hide)
Hi there, Thank you for you candid review. My apologies on the very obvious poor performance we have put in on this occasion. I can assure you I will be addressing each of your points with our housekeeping and reception teams to ensure our standards are upheld. Regards Dev Penney General Manager Wake Up! Sydney

80%

Could be better!

  • 3rd Oct 2014
  • Novice Nomad
  • Anonymous
  • Taiwan
  • Male, 25-30
  • (1 review)


83%

The location is amazing! its so close to central station and bus station! Staff was nice and the room was alright, compared to other dorms, it was great room :)


77%

Overall pretty good hostel.. Easy place to meet people. Very social!! A little too expensive to stay here again. Bathrooms could definitely be a little cleaner.

Owner Comment (Hide)
Hi There, Thanks for taking the time to leave us a review! Its always nice to get feedback, to help us improve as always :) I'm glad you found it easy to meet people, we really focus on creating that atmosphere! Thanks for letting me know about the bathrooms. They should be exceptional at all times, so it's disappointing to hear we have let you down during your stay. I will be keeping a close eye on this to ensure it doesn't happen again!

97%

Really enjoyed my stay here. Location is excellent, right across from the train station and everything you want is in walking distance. Facilities are very clean. Atmosphere was good and there's a nightclub next door. The bouncers employed there are the only negative things in regards to Wake Up! Also the rooms get really hot, I kept waking waking up and I never had a good sleep. Would stay there again.

Owner Comment (Hide)
Hi There, Thanks for taking the time out to leave us a review after your stay, its always appreciated by us :) I'm glad you enjoyed the atmosphere, we are known for having fun events everyday and night so I'm glad you joined in! My sincere apologies about the temperature of your room, with the change in season, sometimes the air conditioning takes a while to adjust to the ever increasing summer weather. I have checked all levels now and have fixed that. Thanks again! Hope to see you again

89%

The dunnies on level 5 had a strong odour of urine, but that was fixed during my stay (thankfully). Staff were a bit reticent to help and were often preoccupied with doing whatever they were doing behind the counter - when I checked-in the staff were just chatting for ages before they came out from behind the "one-way glass" to welcome me. Positives: clean, comfortable and good security. Negatives: the "ambiance" music was way too loud - and there was hair in my food from the hostel cafe.

Owner Comment (Hide)
Hi There, Thanks for your feedback, its really important for us to know of your experience here at Wake Up! Its really disappointing to hear of your impression of the reception staff. They are are number 1 asset here at Wake Up! I'm so sorry we have let you down in your instance! On the other hand I'm glad you found Wake Up! clean and secure. I hope we get a chance to accommodate you again so you can experience a TRUE Wake Up! stay. Wake Up! Management

100%

Was the best hostel i could wish for, great and friendly staff and so much fun activities, will definitely come back!!

  • 26th Sep 2014
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 18-24
  • (1 review)


97%

We stayed on a busy weekend in a room right by the lifts and not a single night were we woken up or bothered by noise! Kept very clean and staff unfailingly friendly and helpful too. Plus lots of good bonuses like the luggage storage was great, everything we needed for an awesome weekend away thank you :)


80%

This was a good hostel, with lots of organised activities and good areas to hang out and meet people. There were also lights and plugs for all the beds, which is always a bonus. It did feel very big, so if you want a smaller feel then it probably isn't for you.


100%

Awesome place to stay, super friendly and something to do everyday :D

  • 24th Sep 2014
  • Novice Nomad
  • Anonymous
  • Wales
  • Female, 18-24
  • (1 review)


86%

Great Hostel and good location. Staff were helpful and there was always something to do at the hostel. Really enjoyed the large shower stalls!


83%

Good location, clean, quite pricey. No free wifi or breakfast


71%

Just your average big city hostel. Clean, good location, comfy bed. Not bad value for money.


100%

The Wake Up centre has it all. Thank you so much for a fantastic time. The location was fantastic, straight up the road [35min walk) to the harbour. Staff could not do enough. Every day there were free trips or food. Happy hour at the club and something different at the club every night. Big screen tv, all travellers greet each other. We were the older couple but we met many young ones that has travelled on their own and were joined up with others. I would love my children to stay here x

  • 15th Sep 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 41+
  • (1 review)


66%

Clean and well located hostel with many activities to offer. Unfortunately, though, most of the people staying at Wake Up! seem to be 19 years old or younger and just interested in partying with no respect for other room-mates.


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