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Wake Up! Sydney Central Reviews

509 Pitt Street, Opposite Central Railway, Sydney, Australia

Reviews & Ratings Explained

89%

Rating
3084 Total Reviews
  • 83%Value For Money
  • 93%Security
  • 94%Location
  • 90%Staff
  • 87%Atmosphere
  • 89%Cleanliness
  • 89%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

good hostel. Had better, had worse. definitively the position is a big plus! very nicely marketed as well. all in all would recommend

Owner Comment (Hide)
Hi there, Thanks for reviewing your recent stay with us here at Wake Up. While the percentage you gave us was quite low your words were, on the whole, quite positive. I would welcome any additional feedback you care to give and will be emailing you shortly with my details. Cheers Dev Penney General Manager

83%

the rooms were great, just that there is a better spot for the room mirror placement. instead of placing it on the back of the door, maybe it can be repositioned to the wall perpendicular to it? if not for the sound of the lock, my wife almost got hit while using the mirror by a new couple entering the room.

  • 13th Jun 2015
  • Novice Nomad
  • Anonymous
  • Singapore
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there, We appreciate your feedback regarding the mirror placement in the rooms but unfortunately they are not easily moved. I have flagged this with the owner as something to discuss when we next refurbish the rooms. Thanks for your review and we hope to see you back at Wake Up again. Cheers Dev Penney - GM

94%

I had a very good experience in all aspects.

  • 13th Jun 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Hi there, We appreciate you taking the time to share your thoughts with us and for giving us such a nice review. Enjoy your travels and we hope to see you back at Wake Up soon. Cheers Dev Penney General Manager

97%

Excellent hostel, amazing location

Owner Comment (Hide)
Hi there, Thanks a mil for your kind words! It is super pleasing to see that you enjoyed your stay here with us at Wake Up. We look forward to welcoming you back here in the future. Cheers Dev Penney General Manager

100%

I've been to hostels in seven countries on three continents and among best I have ever been to! The space is clean, beds are comfy and there are a lot of activities to help you meet other travelers. Although you have to pay for Internet, it's not too expensive. Getting around the city is pretty easy since Central Station is across the street. Or if you choose to walk, many things are within a 30-min trek. My only qualm is that my door was a bit squeaky.

Owner Comment (Hide)
Hi there, Thanks so much for leaving such a fantastic review! We can see from the many reviews you have previously posted that you are indeed well traveled. This makes your review of Wake Up even more special to us. Enjoy your travels and we look forward to seeing you back here in the future. Cheers Dev Penney General Manager

86%

I have stayed here twice now, in two weeks! Both times I have paid for a 10 bed mixes dorm for me and a friend, and both times I've been upgraded too a twin room! Which naturally I was thrilled about! It's the first hostel I've ever stayed in, so I don't have anything too compare it too as such, but it's clean, and well presented! I've had no reason too use the communal areas but it seems too have everything you need! They market very well for backpackers, great location, ill be back for sure!

  • 8th Jun 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, First times are always special so we are glad that you chose us here at Wake Up! Enjoy your travels and we look forward to seeing you back here in the future! Cheers Dev Penney General Manager

86%

Great location right opposite central station so easy if you are coming off a Greyhound / train from the airport. Clean and tidy, met some great people there too. Didn't use the kitchen but did notice the TV lounge area was right next to it so probably not the most relaxing place to have it (open plan). Wifi could be better on the 4th floor, slow at times considering you have to pay for it too. However I really enjoyed my stay and would recommend this hostel to fellow backpackers!

Owner Comment (Hide)
Hi there, We appreciate you taking the time to leave us a review and for your feedback on the 4th floor wifi signal. I shall be looking into it to ensure that it is running perfectly asap. I am glad you enjoyed your stay with us and appreciate you recommending us to your fellow travelers. Cheers Dev Penney General Manager

97%

Great overall. Would be even better if the private rooms have lockers.

Owner Comment (Hide)
Hi there, Thanks for your review and also for the feedback regarding lockers in private rooms. I shall be discussing this at our management meeting this week. Looking forward to welcoming you back to Wake Up in the future! Cheers Dev Penney General Manager

69%

A place to go if you want to go to Sydney and get drunk all the time. They have an annoying tannoy system in every room, just to warn anyone thinking of going. The staff were awesome, apart from one of the guys in the bar downstairs, we ended up not staying at the bar because who wants to eat in such a loud place? Not what we were looking for from our trip to Sydney but it was a great location and the free bus stops just around the back of the hostel.

  • 4th Jun 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • Couple, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for reviewing your recent stay here at Wake Up. Although we were not what you were looking for on this occasion it still sounds like there were many positives to your stay. Thanks for giving us top marks for our awesome staff and also for mentioning what a great location we have. Cheers and thanks again! Dev Penney General Manager

94%

#lovechaene #lovewakeuptravelup


63%

Big hostel no atmosphere. In the kitchen you have a couple off islands were you can cook on but only 2 cookers per person. 6 dorm bed is small and the layout is not good to meet other people. They have a TV "room" but it's next to the kitchen and the with the music from there is not nice trying to watch a movie. Also no pool ore table football fore and making new friends. Fore how much you pay fore this place I can not recommend it and met some people that left because they didn't like it.

Owner Comment (Hide)
Hi there, I would like to thank you for taking the time to share your thoughts with us after your recent stay here at Wake Up. I was very disappointed to learn that we did not meet your initial expectations and will be speaking with my team to see where we may have improved your stay. I note that you extended your stay by two days after you wrote your review so I will take this as a positive that your time at Wake Up ended much better than it started. Cheers Dev Penney - GM

100%

Absolutely love this hostel. As a single traveller the hostel walks and general hostel environment made it so easy for me to make so many amazing people. Although one of the more expensive hostels it is completely worth the money and I extended my stay here twice. Would definitely recommend.

Owner Comment (Hide)
Hi there, We work so hard for reviews like yours so a big thank you from all of us here at Wake Up! Please recommend us as much as you can and we look forward to seeing you again if you make it back to Sydney. Cheers Dev Penney General Manager

100%

Made my Stay in Sydney amazing. Great staff, fab for lone travellers, clean! The showers are awesome. They put on trips to get to know the city. Can't rate it enough!


69%

Decent place, rooms super old & outdated. Beds and bathrooms are gross. Really stuffy and hot in most rooms and hallways.

Owner Comment (Hide)
Hi there, I am sorry to hear that you did not enjoy your recent stay with us but still very pleased you took the time to review your stay! Here at Wake Up we pride ourselves on our level of cleanliness. I personally spend a great deal of time inspecting our rooms and bathrooms each week so it is doubly disappointing that you found this aspect of your stay unsatisfactory. I shall be looking into this to ensure it does not happen again. Cheers Dev Penney - GM

100%

Staff were amazing, perfect location next to central station, great facilitates, only issue is that the mens shower/toilets needs someone to obstruct the view the view once the door swings open. Other than that, its definitely is one the best hostels I have ever stayed in and would recommend it to others :)

Owner Comment (Hide)
Hi there, Thanks for leaving us such a glowing review! It is pleasing to know that we are one of the best hostels you have stayed in and that you will be recommending it to others. Enjoy your travels. Dev Penney - GM

100%

Great staff, great travel desk and general good service. Rooms and bathrooms were clean and tidy.

Owner Comment (Hide)
Hi there, Thanks for sharing your Wake Up experience with us online! It is always great when we receive such positive feedback and I shall be passing on your comments to the staff over at Travel Up who will be thrilled to know that they have had another mention. Cheers Dev Penney - GM

100%

Absolutely loved it at Wake Up Sydney, had a private twin room with my cousin and we had a large flat screen TV and loads of space, could of done with some hooks in the room though. Great location, easy walk to the main attractions, facilities were spot on, very clean and the staff were very helpful. Would recommend and return without question.

Owner Comment (Hide)
Hi there, Thanks for leaving us such a lovely review and for mentioning our helpful staff and cleanliness. It is always pleasing to know that we have met our guests expectations! I shall be looking into the 'hook' situation in the private rooms as well so thanks for the heads up. Enjoy your travels and we look forward to seeing you back here in the future. Cheers Dev Penney - GM

97%

Me and my partner stayed in a private room at wake up for 1 night. Its more like a hotel rather than a hostel. Very clean, friendly staff, quiet nights sleep, spacious room and the cafe does some really nice food ... great breakfast and salads. Great stay, thank you x


91%

Great location, lots of facilities, good security with swipe card access to only your own level. Staff were friendly but a little overwhelmed at times. Dorms rooms were standard but nothing special.

Owner Comment (Hide)
Hi there, Thanks for reviewing your recent stay here at Wake Up. I was very pleased to see your positive mention of the extra security measures we have in place to ensure the floors are safe! Thanks also for your feedback on the staff. Friendliness is everything here at Wake Up and while it can get a bit hectic when training in new staff we believe that doing everything with a friendly smile is always a winner! Cheers Dev Penney - GM

97%

Organized events were a great way to meet people. Breakfast/wifi/towel/other amenities were at a cost but not awful. The bar downstairs was loud, but you couldn't hear it at all in the rooms. Definitely a place to socialize and party.

Owner Comment (Hide)
Hi there, Our Activities team were stoked to see that you had such a great time here at Wake Up! Activities play a massive part of the Wake Up experience and it is something that we are very passionate about. We are always looking at ways of enhancing the activity schedule so direct feedback is always appreciated. Looking forward to seeing you back here in the future. Cheers Dev Penney - GM

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