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Wake Up! Sydney Central Reviews

509 Pitt Street, Opposite Central Railway, Sydney, Australia

Reviews & Ratings Explained

89%

Rating
3086 Total Reviews
  • 83%Value For Money
  • 93%Security
  • 94%Location
  • 91%Staff
  • 87%Atmosphere
  • 89%Cleanliness
  • 89%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Ryan is awesome !!:-)


100%

excellent accommodation as expected. just love this place. loads of people to meet again and again. so clean and plenty of activities to get involved in organised by the hostel for their guests. centrally located to everything. definitely good value for money all year round. will come back and stay in this hostel as my first preference. would definitely recommend this hostel to all everyone of all ages. :) thanks again wake up! love your work! J.


100%

Brilliant hostel - has to be the best in Sydney! Such a warm, friendly atmosphere. Staff were great and helpful. Always so much going on there. Rooms and bathrooms were always very clean. Could not speak more highly of it!

Owner Comment (Hide)
Hi there, Thanks for leaving such a positive review of your recent stay here at Wake Up. Our team love it when we receive such great reviews and I will be posting this one to our staff Facebook Group for all to see. We hope to see you back here at Wake Up next time you are in Sydney. Cheers Dev Penney General Manager

80%

In a country where drinking water is a big problem, I have spend 5 days in this hotel, seeing the water tap "cry", like every tap water from the kitchen. And with any alternative things for save the "lost" water.

Owner Comment (Hide)
Hi Helene Thank-you for taking the time to leave us a review, we appreciate all feedback and view it as a chance to better our hostel. I personally have completed a full inspection of all the taps in the kitchen, unfortunately this issue seems to be occurring when taps are not completely turned off after use. I do thank you for bringing this to our attention, we will be making up some signs to ensure the taps are turned off after use. Thanks again for your feedback. Facilities Manager

100%

Very social with events happening every night. The club attached is actually a really good night out! Easy to make friends! I stayed in the 6th floor so was no noise from the club late at night. It was clean, good location and a perfect hostel for solo and group travellers!


91%

Great location and atmosphere and as a solo backpacker I found it to be a great place to meet new people. Pricier than other hostels in Sydney but you get what you pay for and it is clean with good facilities, nicest shower I'd had in a while. The staff are inconsistent, some are fantastic but some really weren't, I did find myself waiting for receptionists to finish chatting before they acknowledged me on a couple of occasions. The wifi was hit and miss which is annoying when you've paid for it

Owner Comment (Hide)
Hi there, Thanks a mil for leaving us such an in depth review. I am very pleased to see there were so many aspects of your stay that were great and I really appreciate the feedback on our staff and wifi. I will be following up with the reception team shortly and am happy to report that we have made some pretty big changes to our wifi infrastructure and pricing since you stayed with us. It is now better and cheaper than ever! Cheers Dev Penney General Manager

77%

Hostel was kept quite clean. Nice to have a hostel allowing drinking in common areas, saves a lot of money. Right near free bus stop and central station.


80%

The local library had free internet, you can too. I would rather pay for umbrellas than internet. As you know, travelers depend on internet to get around and make accommodations. Super frustrating to not have free internet. I am sure there are financial reasons, as explained in your welcome letter, but it would still be great to have free internet and have to pay for other things.

Owner Comment (Hide)
Hi there, We appreciate your candid thoughts after your recent stay here with us in Sydney. You are correct in that there is a significant cost to the hostel to have 'quality' wifi on offer and that is why we still have a nominal charge for it. You will be happy to know though that as of last week we have further reduced our prices and now offer a 1 free day of wifi for Hostelworld guests. Thanks again for your feedback. Dev Penney General Manager

100%

Brilliant place with all the musts for comforts and facilities (clean, safe, bar, kitchen, etc), great backpackers vibe plus superb staff. The welcoming free coffee if you get there in the morning is a nice a the front desk guys. Everyone I came across is absolutely lovely and do everything to help. Special mention to the 100% awesome, super-nice and super-handsome Ryan. He does an outstanding job !

Owner Comment (Hide)
Hi there, Thanks for such a lovely review! We always appreciate it when our staff are acknowledged for the great work they do here at Wake Up. They really do love their jobs! I shall be passing on your comments to Ryan. He is one of our newest staff members and I am sure he will be pleased to have had a mention. Cheers Dev Penney General Manager

80%

Good hostel and location. Very clean. Our entire stay it was raining and the staff didn't attempt to get everyone together for activities Such as beer pong board games drinking games etc so everyone wasn't just sat around bored or on their phones & therefore not socialising & making friends. There is a room where you can watch movies but the adjacent room had music on loud that you couldn't hear the movie. Also wifi isn't free, nor is printing which it is is many other hostels I've stayed in.

Owner Comment (Hide)
Hi there, Thanks for taking the time to review your stay. I must say I was surprised by your comments regarding our Activity Schedule. We have a very comprehensive Activity Schedule which has a good mix of day and night, party and cultural events much of which is completely free for our guests. We feel it is one of our best attributes. I shall still be passing on your feedback to our activities team though and specifically discussing those rainy days. Cheers Dev Penney - GM

97%

Great overall and a really cool place. Only down side was the wifi and internet services were not free.

Owner Comment (Hide)
Hi there, Great to hear you enjoyed your stay here with us last month. I am happy to report that we have just decreased our prices on wifi and increased the allotment of free time for Hostelworld guests from 1 hour to 1 day of free wifi. While not completely free it is certainly a step in the right direction. Enjoy your travels and we hope to see you back here in the future. Cheers Dev Penney General Manager

97%

Wake Up! is one of the better hostels I have stayed in. Well located - easy to walk or public transport anywhere. Social - organised activities every day to meet new people and see the city, and the Side Bar downstairs is busy every night from about 9-10pm. Quiet rooms (couldn't hear the bar downstairs at all from my room). Very comfy mattresses. Bathrooms are excellent - large showers with lots of hot water and shelf space and hangers for your stuff. Honestly can't think of a bad thing to say!

Owner Comment (Hide)
Hi there, Thanks for leaving us such a positive review! It is so pleasing to know that you were impressed with our property and all we have to offer. Enjoy your travels and we look forward to seeing you next time you are in Sydney. Cheers Dev Penney General Manager

94%

I really enjoyed my stay at Wake Up, the staff were very welcoming and accommodating. They let me check in early and stowed my luggage for me for the day. The location next to Central station is perfect for trains and only 2 mins from the large Bus stop making transport a breeze! This is my hostel of choice for my quick trips to the city. Thanks for a great stay!

  • 18th Apr 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there, Thank you for sharing your Wake Up experience with us online. I am super pleased to know that your found our staff very welcoming! We look forward to seeing you on your next 'quick trip' to Sydney. Cheers Dev Penney General Manager

100%

Had a excellent stay here ! Probably the best hostel I have stayed in whilst in Australia very clean well maintained, extremely helpful staff :) good nights in side bar always something going on the activity are great (grace and Connor) Everything you could ask for in a hostel ! When I return to Sydney will be defanaitly rebooking here !

  • 16th Apr 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


100%

This place is like the perfection of hostels! All the things that people rate on, they have it!-- Great security, location, staff, atmosphere, cleanliness, facilities... They even throw in some free stuff like a free coffee drink at their café and a beer when you go to their travel talk. They also have free things to do, and good deals on food. Anyway, very good hostel.

Owner Comment (Hide)
Hi Raquel, We appreciate your kind words and wish you well on your future travels. Cheers Dev Penney General Manager Wake Up! Sydney

100%

I found this place to be very happening. The staff are very friendly, helpful, sociable, informative and knowledgeable. The rooms and facilities are excellent and clean. Cutlery, crockery and fridges are provided. The cafe and side bar are just a few steps away for food and refreshments. Everyday there are day and night activities and entertainment organise for Wake Up guests so you'll never get bored! Definitely an excellent stay with a touch of 5 star backpacker class and entertainment.. :D

Owner Comment (Hide)
Hi there, Thank you for such a fantastic review! It is feedback like yours that really makes our staff go that extra mile to exceed guest expectations. I shall be posting this one to our staff Facebook page shortly as I know they will be pleased. Cheers and thanks again for your feedback. Dev Penney General Manager

97%

Can't really complain... Free wifi would be good but it's quite cheap anyway.. Just a nitpicking..

  • 12th Apr 2015
  • Novice Nomad
  • Anonymous
  • Finland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for reviewing your recent stay with us here at Wake Up. We are really pleased you marked us so well! We have taken on board all there recent comments regarding the cost of wifi and early last week brought in new (cheaper) pricing for all guests as well as increasing our offer to Hostelworld guests of 1 free day of wifi with every booking. Thanks again for your feedback. Dev Penney General Manager Wake Up! Sydney

86%

The staff was very helpful and attentive.

Owner Comment (Hide)
Hi there, Thank you for taking the time to review your recent stay here with us. Our staff are our greatest asset and it is so nice that you took the time to write some nice words for them. Enjoy your travels and we look forward to your next stay here in Sydney. Cheers Dev Penney - GM

91%

This hostel is one of the best in Sydney! So clean and safe! You use your key to only get to your floor in the lift. Tad annoying that theres no stairs as the lift can take ages. Brilliant night lofe and social activities!

Owner Comment (Hide)
Hi there, Thanks for sharing your Wake Up experience with us after your recent stay. It is so pleasing to see that you enjoyed your time here and got to participate in the social side of our property. Activities are one of the best things we have going here at Wake Up and the activities team will be super stoked to see you have given them a mention online. We look forward to seeing you next time you are in Sydney. Cheers Dev Penney - GM

100%

Super duper cool!

  • 8th Apr 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Hi there, Thank you for your 'super duper cool' review! It sounds like you had a blast here so we are really pleased you decided to share it with the community on Hostelworld. Enjoy your travels and we look forward to hosting you next time you are in Sydney. Cheers Dev Penney General Manager

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