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Wake Up! Sydney Central Reviews

509 Pitt Street, Opposite Central Railway, Sydney, Australia

Reviews & Ratings Explained

89%

Rating
3079 Total Reviews
  • 83%Value For Money
  • 93%Security
  • 94%Location
  • 91%Staff
  • 87%Atmosphere
  • 89%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

No free WiFi is ridiculous. Individual lights and plug sockets for dorm beds is a nice touch with decent sized lockers. Side Bar is great craic! Big kitchen too. Real professional staff.

Owner Comment (Hide)
Hi there, We appreciate your candid comments regarding the wifi. Although it is still a paid service it has a robust connection and will not let you down as is often the case with many free connections provided by hostels. Thanks also for the shout out to our staff. They are our greatest asset! Cheers Dev Penney General Manager

86%

I really enjoyed my stay at wake up. Rooms are spacious and clean. Staff helpful and knowledgeable. Queues at reception could get pretty long because there are so many people staying, which also leads to a very busy kitchen! And there are only lifts to get between floors, no stairs.

Owner Comment (Hide)
Hi there, Thank you for reviewing your recent stay here at Wake Up. We do our very best at peak times to ensure there are plenty of staff on but inevitably there is always going to be the odd moment when queues form. We usually get through them pretty quick though! Thanks again for your nice words and constructive feedback, it is much appreciated. Cheers Dev Penney General Manager

74%

great location, comfy bed (don't forget your earplugs though), friendly staff but bathroom hasn't been cleaned once while we stayed there

  • 28th Mar 2015
  • Novice Nomad
  • Anonymous
  • Liechtenstein
  • Mixed Group, 31-40
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for taking the time to leave us a review. My apologies that you found our bathroom cleanliness to be unsatisfactory on this occasion. I can assure you that this is not normal and I shall be seeking an explanation from our housekeeping team. Our bathrooms are cleaned thoroughly each day and we have several scheduled inspections outside of the daily cleaning times to ensure they are up to standard. Thanks again Dev Penney General Manager

100%

Loved this hostel, It was in an ideal place to get to everywhere. The staff where so friendly and informative. The rooms were really spacious and the beds were comfy! The bathrooms were so clean. It was great having a cafe and bar attached to the hostel, really handy!!

Owner Comment (Hide)
Hi there, Thank you so much for taking the time to share your thoughts with us online. We are really pleased you had such a good time here at Wake Up and we look forward to seeing you here next time you are in Sydney. Cheers Dev Penney General Manager

86%

Wasn't as good as my first stay. Got an 'upgrade' from a 10 bed to a 6 bed dorm. Having stayed in the 10 bed dorm previously it was spacious. But this time the 6 bed dorm was cramped, stuffy and a couple of lockers had been left locked so there were bags all over the floor. Value is good as you get free drinks and and 1hr of internet. But if you don't want to pay for net then just go around the corner to Peterpan's Travel.

Owner Comment (Hide)
Hi there, Thanks for reviewing your stay with us and also for returning to Wake Up for a second time. My apologies that your second stay was not quite as good as your first. When we upgrade we always try to do so in a way that enhances your stay. I shall be checking up with the reception crew this morning to make sure that the upgrades and room allocations are perfect. We look forward to seeing you on your next stay in Sydney. Cheers Dev Penney General Manager

100%

This hostel was really nice. The location is excellent...for me it was perfect. The hostel had plenty of activities going on to keep you busy, if that is what you want. It is a little expensive but Australia is not cheap no matter where you go. The hostel is clean and it has many convenient amenities, such as a cafe and it has a bar downstairs in the basement. It also has a travel department that will help you book tours and trips. Also every room had a TV which is a plus.

  • 25th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for writing such a comprehensive review. It is really pleasing to hear that you had a perfect stay! I will be passing on your comments at our next management meeting and I am sure that Charlene our Travel Manager will be thrilled with your mention of our in-house travel agency. Enjoy your travels and we look forward to seeing you back here in the future. Cheers Dev Penney General Manager

74%

Great facilities but the size of the hostel made it hard to meet people.

Owner Comment (Hide)
Hi there, Thank you for your review and for mentioning the great facilities here at Wake Up. While we are a large hostel we have a pretty extensive Activity Schedule made up of day and night time events which are designed to get everyone together. In addition to this we sit on top of Side Bar which is Sydney's premier Backpacker and Student Bar. We would love to have you stay with us again and experience all we have to offer. Cheers Dev Penney - General Manager

86%

Great location, not bad value for money. Would not suggest driving.

  • 24th Mar 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 25-30
  • (1 review)


100%

Fantastic hostel with great location just next to central station. The rooms and facilities are very good and super clean. Also The staff is friendly and helpful. Easy to meet other travellers as they have heaps of activities going on every day! There's also cafe and bar just downstairst if you're looking for a fun night out. They have good deals on food too. Overall a brilliant hostel and I would recommend it to anyone!

Owner Comment (Hide)
Hi there, Thanks for leaving such an awesome review! It is really pleasing to know that you had such a great time here and enjoyed so many aspects of our wonderful property. I will be passing on your feedback to all departments but especially to our housekeepers who work tirelessly to keep our rooms and bathrooms in tip top condition. Thanks again. Dev Penney General Manager

91%

Pretty clean, very nice staff, good air conditioning, good safety system. I would for sure choose it again

Owner Comment (Hide)
Hi there, We appreciate you taking the time to review your recent stay here at Wake Up. Thanks for mentioning the cleanliness, security and most of all our staff! Cheers Dev Penney General Manager

100%

Excellent. Would recommend to anyone.

Owner Comment (Hide)
Hi there, Thanks so much for giving us a full marks review! Enjoy your travels and we hope to see you back here next time you are in Sydney. Cheers Dev Penney General Manager

74%

Good hostel, but a bit big for my taste. So many people and the staff is kinda pushy about wanting you to drink, or 'join the party'

Owner Comment (Hide)
Hi there, Thank you for your review and feedback after your recent stay with us. Activities are such an integral part of the Wake Up experience and our staff (who generally attend the events as well) are very enthusiastic when it comes to the promoting them. Generally speaking the more people we get to an event the greater the experience for everyone! Thank you for choosing Wake Up and I hope we will see you again in the future. Cheers Dev Penney General Manager

83%

Very cramp rooms. The bar downstairs is lively. Feels very corporate however. Also this place is expensive to do anything in, such as washing, Internet, or storage. I feel there are better value places throughout Sydney. The staff were friendly enough to help though.

Owner Comment (Hide)
Hi there, Thank you for taking the time to review your stay here at Wake Up. Wake Up is a family run business and very far removed for some of our more corporate competitors. With over 500 beds as well as bar, cafe and travel desk it may seem at times to have a corporate feel but I can assure you it is just the owners desire to give guests everything they need for a great stay here in Sydney right under the one roof. Thanks for mentioning our friendly staff. Dev Penney - GM

66%

As a person over 40 i cannot reccomend this hostel to over 35 year olds its geared to young people. The kitchen facilities are not good enough for size of hostel its an accident waiting to happen and no decent lounge area to just sit and relax in

Owner Comment (Hide)
Hi there, I am very sorry to hear that you were disappointed with your recent stay here at Wake Up! While our hostel is definitely geared towards a younger crowd we have many 'young at heart' older guests who just love the mix of ages. The kitchen certainly packs out at peak times (especially the evenings) but we do our best to keep it running smoothly by having a staff member on hand to ensure that all goes well. Thanks again for your feedback. Dev Penney General Manager

97%

Value for money.. it is really good that couple of securities rounding around at 10 pm and making sure everything fine. Clean and nice location

Owner Comment (Hide)
Hi there, We appreciate you taking the time to review your recent stay here at Wake Up! Thanks for mentioning our security at night. We place great value on the safety of our guests as well as a good nights sleep. To this end we have security conducting hourly floor walks throughout the night in addition to helping reception with the 'key checks' at the front entrance. Cheers Dev Penney General Manager

83%

I liked the staff. All of them seemed to be smart, responsive and helping as well. Security system was good as guests could approach to only their own floors. kitchen was clean. Price I am not able to comment as it might be due to price behaviour in Australia. In South Africa I stayed within 10 US $ per night. It can be ignored as food price in Sydney was 3 times higher than in Dubai. Over all it was good.

Owner Comment (Hide)
Hi there, Thanks for reviewing your recent stay here at Wake Up. You have mentioned that staff, the cleanliness and the security as all being top notch so a big thanks for that! Enjoy you travels. Cheers Dev Penney General Manager

97%

Not quite in the city centre but close to great food (Chinatown & Surrey hills) and central station from which you can get anywhere. Events going on daily both upstairs in common areas and downstairs in the bar. Good party vibe and everyone is super friendly. Wifi is paid for and not awfully slow. Good hostel I came back.

Owner Comment (Hide)
Hi there, Thanks for your awesome review! Wake Up is located in Sydney's backpacking hub which has over 3500 backpacker beds (1700 just on our block) within 500 meters of Wake Up. It has the best backpacker bars in Sydney as well as all the backpacker services you could want. This really is the place to be! See you next time your in town and please spread the Wake Up word for us. Cheers Dev Penney General Manager

86%

Cool hostel. It's huge, so really not that "intimate". Clean and great facilities. One of the more expensive ones, but the price is fair for what you get! Wifi is kinda expensive. 15/20 minute walk to Circular Quay.

Owner Comment (Hide)
Hi there, Thanks for leaving us such a nice review! Although we are a bigger hostel we have an array of hostel based, day and night activities in place to break down the barriers and get everyone together. At night we then open the doors to our bar, Side Bar where the party really begins! While Circular Quay is a bit of a walk away, Wake Up is located in Sydney's backpacking hub where all the action is! Cheers Dev Penney General Manager

91%

Great hostel. One of the bests that I have ever been. Great staff, great activities, great atmosphere. Really awesome! I can just complain about the beds. Bunk beds made noises everytime one person moved even just a bit. Nowadays I would also expect free internet. Apart from that I was delighted. I totally recommend Wake Up!

Owner Comment (Hide)
Hi there, Thanks for such a great review! I have looked up your room number and will be taking a look at the bunk beds today. Enjoy your travels and we look forward to seeing you back here in the future. Cheers Dev Penney General Manager

100%

This is the best hostel I have stayed in yet! All the facilities were extremely clean and new. Staff was great, and everything was very organized, check in was seamless. Great location! right across from the central station and still within walking distance of just about everything you could want to do in downtown Sydney. I certainly recommend this hostel to anyone looking to stay in Sydney.

  • 15th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for your awesome review of Wake Up! We always try to go above and beyond the expectations of our guests and I am pleased to hear that you will be recommending us in future. We look forward to seeing you back here next time you are in Sydney. Cheers Dev Penney General Manager

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