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Wake Up! Sydney Central Reviews

509 Pitt Street, Opposite Central Railway, Sydney, Australia

Reviews & Ratings Explained

84%

Rating
2505 Total Reviews
  • 76%Value For Money
  • 92%Security
  • 92%Location
  • 85%Staff
  • 83%Atmosphere
  • 80%Cleanliness
  • 82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

I absolutly loved my stay in wake up. the staff were fab and VERY helpfull 😃 the place was great lovely and clean and everything you needed was right there. the wifi was a little exspensive but if u want wifi in the day theres plenty of cafes, shop with free wifi, the evening entertainment was a good laugh, i made some lovely friends there and so happens 2 are making there way up to me now. but when i come back to sydney im defo staying in wake up, Thanks guys 😃 xxx

  • 29th Jan 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi There, Thanks so much for your lovely review! It's so nice to hear you had such a great stay and you managed to take advantage of the entertainment on offer! Can't wait to have you again. Wake Up! management

34%

The staff seem to be more concerned about whatever is going on in facebook rather than someone who has been traveling for the past day and just wants to check in. I found every staff member to be rude, not willing to help and not willing to do their job properly. My room was a mess, couldn't see the floor. I wasn't told where anything was. I had to find out for myself. Not worth the money at all! Never staying here again.

  • 26th Jan 2014
  • Novice Nomad
  • Anonymous
  • Scotland
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for leaving us a review! It's very disappointing to hear your experience at reception. We have a lovely crew on the desk, so I'm very sorry you got that impression. I would like to follow up on your review, if you could email me that would be greatly appreciated. Wake Up! Management

66%

My bed-sheets hadn't been changed. The room was a tip. The bathroom didn't have properly working taps and no soap dispenser. I don't know whether it's because the night I came, or not but forget trying to sleep. People constantly in and out of the room, turning lights on and off, spraying deodorants, urinating in the room. I did explain the situation to the front desk staff and they were helpful and did give me a refund. Only positives are the staff and the location.

Owner Comment (Hide)
Hi There, Thanks for letting us know of your experience here at Wake up! It's always appreciated. We allow our guest's to check in before the room has been cleaned, this may be why your bed hadn't been changed. My apologies if this explained for you. Hope to see you again soon. Kind regards, Wake Up! Management

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