Waterfront Backpackers Cairns Reviews
Reviews & Ratings Explained
The rating percentage is calculated from customers who booked within the last 12 months.
Read our review guidelines »
Highly recommend Waterfront! My fav hostel in Cairns, would always stay here over the larger hostels and happily recommend it! Excellent value for money, fab location, friendly staff!
We arrived as a late check in, they had a half torn note saying to go to a different hostel to check in. They didn't know anything about our check in and so they went room to room opening doors until they found one that didn't have people in it. The next day when reception finally showed up (reception was never open and when they were they didn't know what was going on) they moved us to our room that was not clean and had to ask for bed sheets 5x before they gave us more dirty ones. Filthy place
We were meant to stay here for 3 nights but we checked out after one! I don't even know where to begin, first of all reception opens late and closes early so if you arrive outside these times you have to pick up your keys from elsewhere, even then they may not have passed on your booking - we were left standing around whilst the other hostel tried to sort it out. The rooms are vile, there were bed bugs, general bugs, it smelt and no sign of any cleaners. I won't even go there with the bathroom..