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Waterland Hotel Reviews

35/42 Nguyen Cong Tru str, Hue, Vietnam

Reviews & Ratings Explained


271 Total Reviews
  • 90%Value For Money
  • 87%Security
  • 85%Location
  • 93%Staff
  • 79%Atmosphere
  • 87%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Very friendly and helpful staff! Appreciated the fruits upon arrival. Rooms were also great, spacious and clean. We had a great stay here!


Staff always friendly & most spoke fair English. Hot tea offered every time we were in reception & we got a complementary fruit tray brought to the room one afternoon. The room was large & comfy, the bathroom was fine (but with constant water leak near WC). The room was made up & cleaned daily. Wifi was fairly poor a lot of the time, but there were two PC's in the reception area. Basic breakfast but ok. Quiet location (alley access a bit muddy but felt safe) & handy to everything we needed.


Great hotel and good value for money - huge rooms with good showers and tvs etc. Staff went out of their way to help us and we're so friendly and welcoming. Only criticism is that we booked a trip to halong bay through the hotel which turned out to be terrible - not their fault I guess but I would hope they wouldn't recommend the cruise company to anymore guests. Would definitely stay here again as the staff and accommodation were amazing!!!


Staff were best of all I came across on travels great advice on were to go in Vietnam in general not just there local area, they were nice and every time we came in they gave us fruit salads and smoothies, it's the little things.

  • 28th Jan 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • Couple, 25-30
  • (1 review)


The staff here are so lovely


The Waterland Hotel is in a dodgy-looking alley, and from the outside it doesn't necessarily inspire much confidence. Once inside, you do realize that the hotel offers great value! Okay, so the rooms might not be as nice as what you see on the online pics and there is some wear and tear (light fixture broken in my bathroom, missing handles on the some of the furniture, leaking valve on the toilet). But at 15$ for a queen size bed, a big room, a nice bathroom, and the A/C), you can't complain!


Such a lovely and welcoming hotel. The staff are absolutely wonderful and will take great care of you. Free breakfast included in the price with a good choice selection. They run tours of the area through the hotel which are great value for money. Large comfortable rooms. Would stay here again.


The room was very spacious but it meant the tv was further away, the wardrobe was tacky, the aircon sprayed out water, wifi was poor. Other than that the hotel was great, the beds were comfy and large, and the staff friendly etc.


Best value for money ever! Most helpfull staf you van imagine.


Overall ok. But some smell from mould in the bathroom.


An extremely friendly hotel! We were met at the bus stop by the staff who ordered and paid for a taxi transfer to hotel. We were given fruit and ginger tea before checking in. Room was large and comfortable with good facilities. Staff have good tips as to where to go for food and site and can also arrange day trips. I would definitely go back to this hotel.


Very clean and comfortable rooms, though since we came in December when things were quite humid, it took an incredibly long time for things to dry in our rooms. The staff is very friendly and was always helpful with restaurant and attraction recommendations. However, you may want to get another map, since things located further away from the hostel might be difficult to find on the map they provide.


Nothing special. No atmosphere, no common area. Room was very damp, papers soggy and clothes and bed sheets were damp from being in there! Room fairly clean, dropped something under bed - disgusting. Thick dust, hairs and dirt. Staff very abrupt when not wanting to book trips with them. Down a dingy alley but only 5mins walk to nice street with bars etc.

Owner Comment (Hide)
Dear Sarah Are you sure ? you have correctly written on accommodation , you should check whether you was in our hotel or another hostel in vietnam , I'm sure you're not stay at our hotel, you see all of our comments


The hotel is deceiving from the outside. It's in an alley and there's not much to the front, but the rooms were very spacious and super clean. The breakfast was the typical breakfast we've had in Vietnam - baguette and eggs cooked to order. It was good. They kept giving us free tea any time we were sitting in the lobby which was nice too.


Wonderfull rooms, nice atmosphere and common rooms. The staff is excellent and the pick up service by motorbike real fun.

Owner Comment (Hide)
Dear Nadine Koerner Thank you for your lovely comment , I hope to see you next time in our hotel


After our free pick-up from the train station we were welcomed with fresh fruits an tea. In our room were free fresh oranges and a candle lighted. Everytime you are at the reception area you get free tea. We also booked two tours to the DMZ and around town. Both were good. We would stay there again. Staff was great!

Owner Comment (Hide)
Dear Andrea Doering Thank you for your lovely review our hotel , See you next time


The staff at waterland made us feel right at home with endless cups of tea and fruit on offer. They were friendly and helpful, the two days we were in Hue it rained non stop so the umbrellas and rain coats the staff provided were extremely useful. The hostel provided a free taxi from the train station and went one of the staff went twice to the train station to buy train tickets for us. They made what could have been a miserable two days much happier.

Owner Comment (Hide)
Dear Thank you for your good review and have nice day in Waterland hotel during stayed in Hue


Accomodation was good


This is one of the most friendly, helpful and welcoming staff! The hotel is clean and enjoyable! Definitely a must stay especially at the Price :)

Owner Comment (Hide)
Dear Ziggy Callan First of all, thank you very much for your wonderful review It is a pleasure to read your review of Waterland hotel and thank you for taking the time to share your positive experience. I hope to see you next time


the friendliness of the staff makes the place

Owner Comment (Hide)
Dear Thank you very much for taking the time to write such as enticing Hostelworld.com review , Nothing makes us happier than to learn that you have enjoyed your stay and share your kind comment to the world about our service and facilities. We are glad to hear . Thanks , see you next time in Hue - Waterland Hotel

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