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Waterland Hotel Reviews

35/42 Nguyen Cong Tru str, Hue, Vietnam

Reviews & Ratings Explained


342 Total Reviews
  • 86%Value For Money
  • 84%Security
  • 83%Location
  • 87%Staff
  • 70%Atmosphere
  • 80%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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A great warm welcome and again very helpful staff who organised our private car hire for us to Hoi An for the next day. Location is down a dusty backlane but very near to many popular bars and restaurants. About 1 hour walk from the citadel. Definately recommended. Staff couldn't have done anymore for us.


We enjoyed our stay in Waterland hotel. We got bigger room than we booked and it was clean and comfortable. The owner was very kind, when we arrived he offered us a welcooming fruit shake and a plate of fresh fruits. Breakfast was delicious. We rented a motorbike at the hotel for 120k dong per day and they reserved our bus to Hoi An.


Not what was described in profile in every way


Super nice and helpful staff. Best service we have had in Vietnam. Great location, with a very good restarant, Serene Cuisine, 1 minute away. The cleanliness could have been better: discovered a lot of dust under the bed, and also the bathroom could use some more cleaning. Note that the hotel has a roof top terrace, with a nice view (but no facilites). We enjoyed our stay very much!


The hotel staff are some of the friendliest and most helpful people I have ever met. They will offer to book buses, trains, hotels etc for next to no commission and suggest things to see in Hue. The rooms were comfortable and clean with modern working A/C. Would definitely recommend.


The hotel was good overall. The food was enjoyable and had good sized portions. The room was large and tidy with a TV. The staff were pleasant and helpful. However, we returned to our room one day to find the floor covered in sand where someone had been in the room and not cleaned up. Not sure if it was an employee, ourselves or an intruder... We rented motorbikes for the day to ride the Hai Van pass to Hoi An. The bikes were in good condition but one guzzled petrol. Bag transfer was late.


Great value for money, staff are friendly and informative, it's in a great location so no complaints from us!

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thank you so much


Great location! Close to everything. We rented a scooter from the hotel for cheap and it seemed brand new. Included breakfast was yummy, rooms were HUGE and hot water in the showers. Staff were so friendly, grabbed us a plate of fresh fruit as soon as we arrived. They also had a room ready for us at 8am when we arrived as I requested. Would recommend highly


the staff was great! They were very friendly and helpfull. The location is great. In the middle of the city centre but it was still very quite:) We enjoyed our stay in the waterlands hotel

  • 24th Jul 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Male, 18-24
  • (1 review)


The staff was really friendly and helpful. We got a warm welcome, free fruit and drinks while waiting for our room to be ready. Our room was spacy, clean and cozy. We booked 2 tours with the hotel and both were really good, we really liked the tour to Bach Ma National Park, it was not too far away and the group was only 6 people and the view was great even though it started raining.


Okay hotel, nothing amazing about it though. Okay location, and the room was average. Does the job if you are spending a few nights in Hue.


More information could have been given about the 8 dollar day tour. Was very unclear what was included and what was not. For example; we got the info that the entrance fees was not included after booking the tour.


Super clean hostel with very helpful staff. We rented bikes from the hostel and drove them to hoi an. Would recommend having a guide as the traffic through da nang was hectic. Would stay here again!


The hotel is located in a rather shady alley, but maybe it was because we arrived at night. The hotel staff were really helpful, and easy to talk to. They also helped us plan our trip from Hue to Hoi An. Everything was smooth, easy and fuss-free. The rooms provided were also spacious and clean. I would definitely recommend this to anyone looking for accommodations in Hue!


Staff were very helpful and friendly. Really made you feel welcome and went out of their way to help us organise our trip.


Pros- huge rooms, amazing ac, nice shower, nice staff. Cons- dirty towels, is located in dark creepy alley, no elevator and the top room is on the 6th floor, served almost raw instead of hard boiled eggs.


The place was good for what we needed but is different to how it is advertised online. Good location and friendly staff!


The staff are simply amazing! They made us feel very welcome. Our room (on the fourth floor) was quite nice and quiet. We appreciated the tea making facilities and that we could rent a decent motorbike from the hotel. Its location is good as well, though a little hard to find at first.

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