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Westend City Hostel Reviews

Fuegergasse 3, 1060, Vienna, Austria

Reviews & Ratings Explained

78%

Rating
1371 Total Reviews
  • 75%Value For Money
  • 82%Security
  • 85%Location
  • 82%Staff
  • 72%Atmosphere
  • 79%Cleanliness
  • 72%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

We enjoyed our stay; the room was clean, the beds were nice and sturdy and staff was friendly. However, my friend got a nasty rash from the bed sheets which caused her much discomfort and prevented her from falling asleep the last night of our stay.


91%

Wifi only works in the living room area and it isn't very good. Next to undergrounds and the shopping district, a bit of a hike to the bar scene. Clean, friendly, safe.


80%

I stayed there with a friend there for 3 nights for the new year's eve 2015/2016. The staff was very helpful with informations of what we can find nearby. We stayed in a 7-bed room with a bathroom and I found that the cleaning was good. I think the common place at the ground floor was not big enough. The elevator does not work from 22h to 06h (because of the noise, I imagine), but ironically the hair dryers available at each floor are allowed at any time.


71%

The hostel location is 2 min from mariahilfer street and 5 min from westbanhof so very central. The staff was nice and helpful. I stayed in 5 beds dorms which was okay but you can hear everything happening outside so not that quite. The bathroom okay too. The room had lockers but you needed your own lock and only 4 so first come first serve. The internet connection was bad in the rooms but good in the lobby which was a bit small and most of the time crowded but good place to meet new travellers.


77%

Nice place to stay in vienna, but the vibe of the hostel seemed pretty big and impersonal. Common area was ok, but not really built for meeting people. Maybe I was just there at the wrong time, because it felt like a lot of groups were coming in and out. Decent place for a good nights sleep though.


80%

No wifi in the room.


100%

At our check-in the worker was very nice and polite, they turn on the elevator only for us with the bigger baggage!! Thank you!!! The room was ok and the breakfast too. It 's very close to the Rail Station and the Mariahilfestrasse.


71%

Good location, close to metro. No wifi in our room on the 4th floor. No sockets next to bed, only by the exit. Uppon checkin we needed to buy bed sheets for extra 2€, in addition to the ammount stated online :( !


83%

No breakfast or Wifi in the bedroom but I would definitely go again.


97%

Great staff, great location. The breakfast was also good and cheap.

  • 30th Oct 2015
  • Novice Nomad
  • Anonymous
  • Mexico
  • Female, 18-24
  • (1 review)


91%

Nice location. Close to westbahnof and a long walk to the city center down a good shopping street. Staff was great, very helpful


100%

The most friendly and helpful staff I have ever experienced, go out of their way to help with any queries about the city. Thank you very much for being so accommodating.

  • 21st Oct 2015
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 18-24
  • (1 review)


74%

The staff were super helpful but this place needs at least double the bathroom facilities it currently has, really really badly.


94%

Make breakfast richer ( include some omelletes and eggs in general)

  • 9th Oct 2015
  • Novice Nomad
  • Anonymous
  • Serbia
  • Female, 25-30
  • (1 review)


34%

Staff is helpfull but room was very cold as sleepping outside

  • 9th Oct 2015
  • Novice Nomad
  • Anonymous
  • Turkey
  • Male, 18-24
  • (1 review)


31%

Our stay at Westend was extremely disappointing. Having come from various hostels in other cities rated around the same figure, we had expectations that were definitely not met. The staff were extremely unhelpful and avoided any contact with us and any questions we had seemed to annoy them. They did not inform us of anything within Vienna. My friend had an incident with one of the staff where he was insulted by them and told to shut up. Location was decent, a minor factor in the grand scheme.

Owner Comment (Hide)
Dear guest! Thank you for your review! We are wondering how the incident between you and our staff member occured. We have an average of 80% for staff ratings. Please could you inform us on how the situation escalated?! It would help us avoid it in the future! Kind regards. Westend City Hostel Team

74%

There seemed to be a lot of people living here, or staying long term. The common area isn't very good, and it's not a social hostel. The kitchen is tiny. Showers are lukewarm at best, and there was no hand soap in the bathroom.


91%

Staff is great! Nice and really helpful. It is safe and close to the center.


74%

Very good with a luggage room. It is less good that you can not check in before 15:00.


86%

The hostel is 4 stops away from the center but its next to the metro and a big pedestrian street full of shops and supermakets.It is pretty clean and the beds are comfortable.The thing that i didn't like is that the wifi was not working in the room so all the people had to be in the common area to use the internet and thus spend all their time with their phone instead of talking/socializing.Also i didnt like that they charge extra for the bed sheets and locks for the lockers.


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