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YHA National Park Backpackers & Climbing Wall Reviews

Finlay Street, P.O.Box 89, Tongariro National Park, New Zealand

Reviews & Ratings Explained

87%

Rating
102 Total Reviews
  • 87%Value For Money
  • 82%Security
  • 94%Location
  • 86%Staff
  • 84%Atmosphere
  • 87%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Very good, clean hostel. Staff were happy to help with everything. Tongariro Crossing transfer was $30 return, which i think is standard in the town. 8 bed dorm was a good size, plenty of power supplies, and kept clean by staff each day. Internet at $5 a day, although another guy and myself did manage to connect to a free connection in certain parts of the hostel! Good sized and well-equipped kitchen. Well located, close to foursquare supermarket.


100%

excellent service from understaffed workers. Management should pa the workers for the extra work, servive and security they provide.


89%

The staff were short. The young woman who did our room was excellent, thoughtful, and over-worked. When a hostel is a staff member down they work longer and harder. But, this woman always provided the necessaries + advice and time as she saw that we 'needed' it. Do they get the money for the extra work they do, the extra hours they stay up, the extra security they provide, the extra layer of responsibility they provide? No. Not fair...!! She will not protest ... because her job would be ....

Owner Comment (Hide)
Thank you for your comment. Nice to hear that you had a great stay. Re staff: We have 3 girls at the reception, their work shifts are 6 or 7 hours per day, sometimes on a split shift, and just to let you know, they are paid by the hour.

77%

The door to our room couldn't be locked from the outside, so we left our valuables in the car. Not ideal! Apart from that, it's a good hostel. They organise trips to do the Tongariro Crossing, which is very convenient (you can book the evening before and then the bus leaves at 7 am in front of the hostel). The climbing wall is cool, too.


80%

A great hostel to stay at if you're doing the Alpine Crossing. Good vibe, clean bathrooms and a good kitchen. Doesn't really have much a communal area, but the kitchen acts as kind of the hub of the hostel and there's a pub next door to chill out in after the hike. They also have hiking gear for hire if you've forgotten something.


60%

Generally a good hostel to stay at if you are wanting to do the crossing however the staff let the place down a bit. Soon after paying for our beds we realised we had been overcharged by $18. When we told the manager ( this place is family run) he didn't apologise for his error and acted quite nonchalant about it- definitely not the kind of customer service you want!


80%

I liked it that they organised the drop off and pickup to the Tongariro Crossing. They also give good information about the track. The 2 kitchens are clean. Bathrooms are clean. The downside for me was that there is no free WIFI for YHA members.


94%

Nice place, lovely people. The perfect spot to visit Tongariro nat. Park!


94%

We loved our stay, the staff were very interested in us and helpfull. The location was excellent, fabulous views to the mountain, the giant kiwi and food next door. Will definitly stay there again. Really nice atmosphere, will recommend to friends.

  • 21st Dec 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 41+
  • (1 review)


54%

At first I have to say that one Lady of the staff, i think she was Megan, was really nice and helped me a lot! Especially she helped me in that stuff, the other members of the staff team failed to do. Because of one of them I nearly would have lost 60$ because of wrong bookings in a trip. The two older ones were really unfriendly. And 20$ for 15km ride withe a shuttle is outrageous. I am sorry for the bad rating, but this had to be said.

  • 29th Nov 2013
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)


100%

Thank you for your kindness ;)


89%

good hostel to do the mordor hike. bus leaves from here and hiking rental,




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