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iSleep Hotel Reviews

San Francisco 1C, Pol. Ind. Centrovía, La Muela, Zaragoza, Aragon, Spain

Reviews & Ratings Explained

59%Overall Rating

From 5 ratings
  • 64%Character
  • 64%Security
  • 48%Location
  • 56%Staff
  • 64%Atmosphere
  • 60%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

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20%

I tried to cancel my reservation with this hostel multiple times, a week in advance. They kept pushing me around, saying they would call back, and never did. They kept saying I had to cancel with hostel world itself. At the end of the reservation confirmation it says ' Cancellations must be notified directly to accomodation provider' finally , they said they had canceled my reservation and there would be no problem. In the end I was STILL charged on my credit card by them!! 50 Euros!

Owner Comment (Show)
Dear guest, we are very sorry for the inconveniences caused. We were incorrectly informed about the way to cancel bookings with hostelworld, and would not have had any problem to comply with your request hadn't we been convinced the guest should cancel directly in the online booking site. We have returned the amount charged to your card and kindly like to ask you to please accept our deepest apologies. Best regards, iSleep Hotel



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