Posted: 12 Sep 2010
Here at Hostelworld.com we’ve launched a new Service Guarantee.
This simple guarantee promises that in the unlikely event of a missing reservation, we will credit the customer’s Hostelworld.com account with their deposit and we’ll add $20 extra credit toward future accommodation bookings on Hostelworld.com.
We process millions of confirmed reservations through our market leading booking technology each year and we’ve launched this new Service Guarantee to give customers even more confidence in their bookings with us. We’re the first hostel booking site to provide customers with such a guarantee, showing how much we value quality customer service.
Making a Service Guarantee credit claim couldn’t be easier. All you have to do is go to our Service Guarantee page and fill out a short form which Hostelworld.com’s customer service team will then follow up on.