Pie

Hello there,

I got a big problem with this website and somehow nobody replies on my emails :(
I would be really happy if you could help me...
The problem is, that I booked a hostel three days ago...
I also added the "Cancellation Protection"
And if I now go to the point of "My Bookings" there are three main head lines listed.

First: "My Future Bookings"
Second: "My Past Booking"
Third: "My Cancelled Bookings"

And MY booking is listed under the point of "My Cancelled Booking". And that is kind of strange,
because I received a confirmation email of my booking. And until now, I haven't received any
email about a cancellation.
Well, but if I click on my booking a new site opens with the headline "Booking Confirmation"...
And under that there is written with a red background that "This booking has been cancelled".
What does it mean? Means it, that I have no accommodation anymore??? But if so, why haven't I received
an email about this matter yet?

And the most confusing thing is that if I use the German version of "hostelworld.com, it says nothing about
a cancellation. In my German profile everything is fine.

Please help me ... is that normal? Do I have to worry?

Hope to hear from you in the very near future...

Kind regards

Kevin

Hello,

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Suite Team will make your stay in Budapest unforgettable.

Hello welcome to thailand.
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Hi, your pix is cool, like us to be friends.am gonna be in england by dec. ........cheers....with luv......Ade