tsakonas4447
16 Aug 2009 09:42PM
Hello there,
I got a big problem with this website and somehow nobody replies on my emails :(
I would be really happy if you could help me...
The problem is, that I booked a hostel three days ago...
I also added the \"Cancellation Protection\"
And if I now go to the point of \"My Bookings\" there are three main head lines listed.
First: \"My Future Bookings\"
Second: \"My Past Booking\"
Third: \"My Cancelled Bookings\"
And MY booking is listed under the point of \"My Cancelled Booking\". And that is kind of strange,
because I received a confirmation email of my booking. And until now, I haven\'t received any
email about a cancellation.
Well, but if I click on my booking a new site opens with the headline \"Booking Confirmation\"...
And under that there is written with a red background that \"This booking has been cancelled\".
What does it mean? Means it, that I have no accommodation anymore??? But if so, why haven\'t I received
an email about this matter yet?
And the most confusing thing is that if I use the German version of \"hostelworld.com, it says nothing about
a cancellation. In my German profile everything is fine.
Please help me ... is that normal? Do I have to worry?
Hope to hear from you in the very near future...
Kind regards
Kevin