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Reviews: Anonymous

  • Anonymous
  • England, All Female Group, 25-30
  • Novice Nomad
Riad Dar Tamlil, Marrakech, Morocco
15th Apr 2014

Staff not expecting us, not very friendly or helpful, but quite awkward. We had to make our own bed. We paid the expected outstanding amount on arrival but the next morning were told by another maybe of staff that they had miscalculated and we needed to pay more. Not awful, but not great either. We stayed in better places for half the price!

View Property Reply

First of all we are sorry for what has disturbed your night in our riad and apologize. The day of your stay, the manager was sick. Temporary worker was hired to replace him. It has unfortunately not been at the level of service we want to offer our customers. For billing he converted by mistake the balance due for your stay (36 euros) in local currency by multiplying by 10 instead of 11 which is the normal rate of exchange. Reason for the difference you requested when employee found the error.

    • 4.0Value For Money
    • 6.0Security
    • 6.0Location
    • 4.0Facilities
    • 4.0Staff
    • 4.0Atmosphere
    • 6.0Cleanliness
  • Anonymous
  • England, Couple, 25-30
  • Novice Nomad
Sax Hostel, Ljubljana, Slovenia
13th Nov 2012

Exactly what we were looking for, even better. Very nice, clean and friendly with more character than most hostels. And very central :).

    • 10.0Value For Money
    • 10.0Security
    • 10.0Location
    • 10.0Facilities
    • 10.0Staff
    • 10.0Atmosphere
    • 10.0Cleanliness

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