Reviews: Anonymous

Keystone House Kings Cross

London, England
80%

Good location .A bit noisy because near the main road so is understandable . Breakfast included , normal and simple .

  • 10th Jan 2014
  • Novice Nomad
  • Malaysia
  • Female, 18-24
  • (3 reviews)

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! The location of the hostel is quite central so I am afraid it is very hard to avoid the noise. We look forward to having you stay at our hostel again. All the best Orla

Keystone House Kings Cross

London, England
86%

Good location , good room , but not good breakfast . You have to fight in the pantry to get the milk , jam , bread and even cups!

  • 1st Aug 2013
  • Novice Nomad
  • Malaysia
  • Female, 25-30
  • (3 reviews)

Owner Comment (Hide)
Hi there, Thank you for your feedback. We're happy your enjoyed your stay and we will take the breakfast comment on-board to make it more user friendly. Best, Nika

Everton Hostel

Liverpool, England
70%

The staffs was moved my belongings without my permission and inform. I thought there was not communicated between the staffs.When i checked in, the staffs who were on duty told me i no need to move to another room. Next day, when i were back from outside, i just realised that they moved my belonging to another rooms without my permission and inform me about that. I were so angry! All my facial care products, body gel, shampoo and toothbrush set all gone!

  • 28th May 2011
  • Novice Nomad
  • Malaysia
  • Female, 18-24
  • (3 reviews)

Owner Comment (Hide)
Hi Xue, Your booking was both nights in a 6 bed but on the first night in dorm 2 and the next night in dorm 3. The staff advised you of this upon check in and that you will have to change dorms in the morning during our cleaning period of 11AM - 2PM but since you were out we had moved you bags to the new destination and advised you of this. You tooth brush and shower gel were placed into a bag under you bed, we the hostel did communicate in advance but you left with out a note to move you things. We also gave £20 refund and your total booking was £26 so you paid £6 for two nights stay inc internet and breakfast. I think we have done well to make our beds available for the next guest and offer you compensation for not being happy with the hostel staff moving your bags to your new dorm whilst your was out. We think the simple steps here is better communication from our point on check-in and in the morning before guests depart out to view what Liverpool has to offer. We hope your stay was well and you will visit Liverpool again. Thank you Hostel Management