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Reviews: Anonymous

  • Anonymous
  • Finland, Mixed Group, 18-24
  • Novice Nomad
Smart Russell Square Hostel, London, England
1st Jan 2014

The hostel can't be very clean, three out of four of our group got a flu/asthma problems while staying there. We also saw a mouse in one of the dorms. Staff didn't seem very happy. We had also sent an e-mail about three or two weeks before we arrived, asking if we could all be situated in the same dorm. We never got a reply and when we arrived at the hostel and asked about it the staff member just said that we should have sent an e-mail. Great. But the location is good.

View Property Reply

Hi, Thank you for your feedback.The booking you made was for two guests only, you were placed together in the same dorm for the entire stay. we can not guarantee that if you make multiple bookings that all these booking will be placed in the same room specially in a very busy period such as the new year eve. Hence, we advice our customers to make one group booking to avoid disappointments. In regard to cleaning issue, our housekeeping department is looking into it to improve our services.

    • 6.0Value For Money
    • 6.0Security
    • 10.0Location
    • 6.0Facilities
    • 4.0Staff
    • 6.0Atmosphere
    • 4.0Cleanliness
  • Anonymous
  • Finland, Female, 18-24
  • Novice Nomad
St Christopher's Inn Newquay, Newquay, England
30th Jul 2011

Our room was so so so dirty. I've stayed in hostels before but they've never been this filthy. The atmosphere was nice though, great staff and lovely view from our room!

    • 0.0Value For Money
    • 4.0Security
    • 10.0Location
    • 0.0Facilities
    • 8.0Staff
    • 8.0Atmosphere
    • 2.0Cleanliness

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