Reviews: Anonymous
- Anonymous
- Australia, Couple, 18-24
- Novice Nomad
- Anonymous
- Australia, Mixed Group, 18-24
- Novice Nomad
Very disappointed that the room didn't match the advertised pictures. Room was very small, barely fit the bed. The room was a much lover standard than the rest. The floors and walls are exceptionally thin, so conversations from the other rooms can be heard clearly and every step the people above took were loud and clear long into the early hours of the morning. Room not very clean, hair clips from previous guests still on the bed as if the sheets had only been straightened and not changed.
Hi, We're disappointed to hear that our facilities didn't match your expectations. We certainly don't use our pictures to mislead our guests. We do have a variety of rooms and we're unable to upload photos for all of them and so the room type you stayed in may have differed from the other rooms of the same type. We're refurbishing our hostel in a number of stages to address the issues of noise insulation and improve the overall facilities on offer so we hope that if you come back to Queenstown next year, you'll pop in to see the upgrade. Cleanliness is something our staff pride themselves on so we're sorry that you feel the sheets may not have been clean. We conduct room checks every day after the cleaners have finished to ensure sheets and rooms are clean and we would expect to pick up on things such as items on beds but this is something we'll address with our staff. We hope these issues didn't spoil your overall stay with us too much or tarnish your visit to Queenstown. If you come back again, we'd love the chance to offer you a different experience. Kind Regards, Sue Fairclough Operations Manager
- Anonymous
- Australia, Mixed Group, 18-24
- Novice Nomad
When we went it was really quiet, I think it was off season, so that reflected on the atmosphere. The staff were fantastic. Would recommend having a car if staying here or if you're just travelling the area. Would go back!
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