Reception was friendly but lady serving breakfast not. Our first time in Scotland, was keen to try kippers and haddock advertised on the board, it was also recommended by one of the staff. But the lady at the kitchen counter was so unfriendly and looked so over her job that I didn't bother. Room was good but the 2nd room we stayed in on our way back to Glasgow (Sat 17 Oct) shower did not drain water properly! Also the smell of cooked breakfast permeating in the hotel was not nice at all!
The big downside to this place is not having enough space in the showers to be able to undress/undress. If they just had a bit more space with some hooks it would make it so much better. We stayed in a dorm room which was OK for London. the hostel is about 5 min walk from the tube bayswater station but when I emailed staff 2 days before asking for specific direction we got no reply. we also notice staff also had some disagreement at the reception desk which is both awkward and unprofessional.
Staff were good, English was a barrier when getting our key deposit back. Hallway smelt bad when we first arrived the first night but after that seemed OK. The private twin room with private bathroom we stayed at was nice, good size space. They say to leave the towels in the sink if you want them to change, which they did except for 1 night so we had to go back down to reception. The location of this place is one of the best things about it
Customer service was poor, slow in response and reluctant to give simple amneties like toilet paper and soap. Only one guy who did the late night shift was very freindly, all the other staff werne't so helpful