I am a dual citizen with UK residency. As I did not present a passport at the desk I was refused my booked and paid for accommodation by your staff. On a Friday night - late arriving, a single woman, I was left with no accommodation and the ordacity of your premises to take my money as well. Appalling as I do not carry a passport with me when I travel through the country I have been living in for nearly 3 years!
Staff were fantastic throughout - thanks so much!! Beds and linen were great. Dorms provided everything. Will definitely stay again.