Reviews: Anonymous
- Anonymous
- Singapore, Couple, 25-30
- Novice Nomad
5 bed bugs crawling over my boyfriend's bed in the dorm and left him with bites. When he killed them, we could see the blood they left on the sheets. We moved out immediately and they gave us a full refund (unfortunately it was NYE and hard for us to find another place) . I think the staff does their job to clean the facilities but they should really not wait for something like that to happen before calling the exterminators in.
We’re really sorry about this situation. We already cleared the bed and the exterminators also came to deal with this problem the day you checked out. You’re right, since bed bugs are really hard to prevent, in the future, we will check our beds more regularly, and to stop this kind of situation happens again. Thank you for your opinion and hope your boyfriend recovers well.
- Anonymous
- Singapore, Couple, 25-30
- Novice Nomad
Love the atmosphere here! Was great staying with the friendly staff and thank you to the aunties that helped to clean up our room!
Really glad to know that you enjoyed staying at our hostel, we hope to see you again soon,Have a nice day and welcome back :)
- Anonymous
- Singapore, Female, 25-30
- Novice Nomad
The Marq is great and near to many small local eateries so you don't feel like you're being cheated. Rooms were super clean and atmosphere is good. My only complaint is that the staff (the lady who checks you in) is quite rude and took super long to return us our deposit.
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