The couple didn't allow us to enter their private apartment which makes it impossible for us to clean.
These guests even asked to get their hostelworld-sevice charge back. First time this happened to us.
We organized their transfer for a very good price, explained all tourist attraction very detailed and we asked a couple of times if all is fine. We never heard any complains!
We are very stunned about this negative review and would have appreciate the critic during their residence.