There is probably a special training for the staff to appear so arrogant. However, we were quite amused about her.
We found it annoying that you have to walk through the seven-bed-dorm to get into the eight-bed-dorm. And to make it even worse the shower for the ladies is only accessible by walking through both of the dorms. There were only quite small lockers where a 15'' laptop does not fit into. On the other hand the kitchen was very large and well equipped.
We have booked a four bed private room with shared bathroom and even got an ensuite bathroom and a small private kitchen, which was great.