There was no hot water i had to have 2 cold showers in the middle of winter and the concierge couldn't recommend any of the sites to see. Also no english channels on the tv.
Staff were not interested in helping in any way, they couldn't even tell us what bars to go to. There was supposed to be a pub crawl but they weren't asking people to go on it therefore no one went on it and it was cancelled both nights. The washing machine wouldn't work and the staff member talked to me like a was an idiot then decided to come have a look and seen that I wasn't an idiot, it was just broken, and still spoke to me like I was an idiot. I would not stay there again.
Loved it! Felt right at home as soon as I entered, like part of the family. The manager goes out of his way to ensure you have a great time, makes me want to go back again before I leave for Australia. Perfect location and very cheap.