Reviews: AnonymousLocation Sweden, Gender Female, Age 29
- Iran, Couple, 25-30
- Novice Nomad
The staff were nice except one wose name was Fredriko! He always seems to be angry, he talked in a bad way and he didn't respect the guests! The other receptions were nice. We had a private room but the toilet didn't had soap! and when I asked they told me to use other toilet for soap on the other side of the hostel! they ask for money for every single thing! and not in a nice way! I will try to find another hostel next time!
Dear Sahar, We are a Hostel and yes, if you need something which is not offered by the hostel as a free facility, you will have to pay for it. Everything in the hostel is free, even the filtered water. If you need anything extra such as tours or cocktails there is a price for it simply because we are not a charity house. Federico is a very nice receptionist and goes all the way to meet the guests needs. It is not our obligation to offer personal cleaning stuff such as soap for your shower.
- Iran, Female, 18-24
- Novice Nomad
The location was really good, near to train station and subway and only less than 10 minutes to the central part of city, Also near the Berlin wall, it was really nice to walk around and see the remaining of wall. Staff were really kind and helpful and polite. the only bad thing was that there was no free WiFi in the rooms, although I thought there are because it says in add there is free WiFi but it was only in lobby. Overall, it was a really nice hostel, would go there next time
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