Steve at the desk was very nice. Also, the driver for the complimentary shuttle was very nice, too. In fact, one night, when I had no cash and just my credit card, he gave me $1.00 for the Coke machine. Additionally, the hostel is right on the bus line and about a mile from the closest train station, which the hostel provides a comp. shuttle to/from, so because of that, it was very convenient.
I like the fact that the hostel is very quiet and you can actually manage to get some sleep. Also, the hostel is very convenient to all of Hartford's attractions and the staff is very pleasant too!
The staff was very nice. Additionally, the hostel is close to shopping, nightlife and public transit, which makes a stay here very convenient. For the nights I stayed, it was also quiet, which is definately important when you're trying to sleep!