Staff was very helpful. Guy at the desk helped me order food and even brought the food to my room even though I checked in after 2am. Only negative was the shower. Nearly impossible to set a luke warm temperature and shower had no water pressure.
Stayed at Blue Mountain on the Bund and was expecting similar level of cleanliness and upkeep but bathroom was moldy and shower flooded and room had a dingy look overall.
Have stayed here on two other occasions and had no issues. However this time around I was woken up both mornings around 7am by the housekeeping staff yelling in the hallway, was unable to get consistent internet access and little to no effort was made to resolve the problem, and was given the wrong directions when heading out to the French Concession.
Only downside was were placed in a room right above the main bar which made it impossible to nap/sleep anytime outside of 11pm-8am. Also room was pretty dirty but I think it was just that one, others looked clean.
Had a great stay but did return one afternoon to find one of the housekeeping staff going through our pics in our camera.
Staffer working behind the desk was very nice but not very helpful. Not sure if he's the regular guy because we stayed during the Lunar New Year. Had to go next door because he was unable to help us book a Halong Bay Tour and he never mentioned that you must order the free breakfast every morning so we were under the impression that we only got the coffee, tea, and fruit placed out every morning.
Staff was wonderful, very nice and accommodating from start to finish. However hostel is located on beside a semi-busy street and you can hear everything at night. Was using earplugs and still only managed to get a couple hours of sleep.