Wifi was terrible it cut out constantly almost unusable, staff seemed to busy to help when I had questions, housekeeping barged in at 9:30 in the morning even if people were still sleeping, the upstairs bar was closed, and the room was the most awkward set up I've ever seen. There was a set of bunk beds, and then two double beds pushed together to make a king sized bed, yet this was a four person mixed hostel room. Bathroom needed a good scrubbing. For the amount I paid I feel overcharged.
Room was good, quiet. Staff was super friendly and helpful.
Nice outside area to mingle, good location, good price, could be a little cleaner but clean enough
The rooms were so hot, i understand that there's a heatwave, but one fan per room doesn't work when it's 35-40*C
Tours through the hostel were a little more expensive than others, but the staff was fantastic. They were so helpful and friendly. Food was good ( and big portions), and a great location.
The staff was helpful in booking tickets and making sure we got to the correct bus station, however, the bus tickets we bought through the hostel (from Kunming to Guilin) caused issue at the bus station and ended up dropping us on a highway outside of Guilin with no warning to us. Just be careful about your tickets and good luck. I don't hold any ill will towards the staff, but I am pretty unhappy with what transpired. The atmosphere was fantastic and really friendly. Good food and location.
Great hostel, staff was so helpful and friendly.
No customer comment
We had a really hard time finding the hostel, a sign might be helpful (in English and Chinese). Beds were comfy, staff was helpful good location once you find it. I would stay there again.
No customer comment
The bedding was not changed the entire time I was staying in the dorms. 5 of the people in my dorm left and five new folks arrived but no-one cleaned the room, changed the sheets/bedding, or took away the trash. There is no need for that. It makes me doubt that my bed was clean when I arrived. Your staff was really helpful in helping me arrange pickups for the airport and knowledgable about the area.
It's a nice hostel, although a little expensive. It's in a great location though this is the second time I've stayed there and have had a good experience.
The staff was fantastic, I can't say enough good things about them. The only things I would change were the beds (quite hard) and the bathrooms (no water pressure, need a good scrub).
I really like this hostel. The beds are super comfy, the staff is helpful, I love the courtyard, and they have a resident dog.
It might be a good idea to have a key to get into rooms that are locked from the outside. A guy spent an hour trying to wake his girlfriend up because she was asleep, if there had been a key to open the door, the entire floor wouldn't have had to been woken up.
I always love staying here. The beds are comfy, the staff recognizes me, and are always helpful.
My room had bugs, and the bathroom was in need of a hard clean boot a wipe down